How do I request a replacement Spray Mop or parts for it?Updated 10 days ago

If you’re experiencing issues with your Spray Mop, we’re here to help! Before proceeding with a replacement, we’ll go through some troubleshooting steps to see if we can get you back on track. This helps minimize waste and reduce downtime. Sometimes, a quick fix is all you need!

Warranty Claims & Troubleshooting

If you’re looking to make a warranty claim, our team will guide you through some troubleshooting steps to identify the issue and isolate the part that may need replacing. If a replacement is necessary, we’ll ask for:

✅ Your current delivery address
✅ The batch number of your Spray Mop (found on the underside of the mop base, usually in the upper right corner, with two small numerical clock faces pointing to numbers)
✅ Proof of purchase – If you’re reaching out from an email address that isn’t linked to an order, we may request your order number or proof of purchase.

Need a Replacement Part?

If your mop isn’t under warranty but you need a replacement part, we also sell spare parts separately, so you can easily purchase just what you need instead of replacing the entire mop.

Providing the requested details at the start of your request helps us assist you faster and get your Spray Mop back in action! 💦🧼