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At Koh, we are here to help with any questions you may have about our products. 

Koh-mmunity Support | We're Here To Help | Koh

How much does delivery cost?

How long will my order take?

Where do you ship to?

How can I track my order?

Do I need to sign for my parcel?

My tracking is not working

I didn't receive my Gift Voucher

Missing a part of your order?

Shipping and returns

Can I have a sample?

What payment options can I use?

Something in my order is broken or missing

Why don't you sell in shops?

Do you have Afterpay?

Where can I buy Koh?

I bought a product from Woolworths, Aldi, or Harris Farm, can you help?

Amazon Orders: What You Need to Know

Payments and refunds

I've forgotten my password.

What is Reviews.io?

Can you edit or delete Facebook reviews?

I have not received a reply to my ticket

How do I get a welcome discount?

Why is my old address showing up at checkout?

Can I update the email address on my account?

How can I Koh-llaborate with Koh?

Share Your Koh Results!

Accounts and referrals

Where is Koh stocked?

Does Koh price match?

Koh Stockists

What makes Koh eco friendly?

Is Koh made in Australia?

What are the ingredients of Universal Cleaner?

Why do you sell the Universal Cleaner in bulk?

Does Universal Cleaner contain palm oil?

Is Universal Cleaner septic safe?

Does the Universal Cleaner kill bacteria and germs?

Is Universal Cleaner chemical free

Do I need to do a spot test with Universal Cleaner?

What can I use Universal Cleaner for?

What surfaces should I not use Universal Cleaner on?

How does Universal Cleaner work?

Is there a use by date for Universal Cleaner?

How long does Universal Cleaner last?

What are the ingredients of Protect Surface Sanitiser?

Where is Protect Surface Sanitiser made?

Does Protect Surface Sanitiser contain alcohol?

How does Protect Surface Sanitiser work?

How long will 1L of Protect Surface last?

My Atomiser Spray Bottle has stopped spraying

How do you wash the Mop Pads?

What can't you use Universal Cleaner on?

Is Universal Cleaner safe to use on chopping boards?

Universal Cleaner vs. Bathroom & Shower Cleaner

What Happened to Protect Surface Sanitiser?

Surface products

How is Bathroom & Shower Cleaner different from Universal Cleaner?

What do I use to clean my bathroom, Universal Cleaner or Bathroom & Shower Cleaner?

What are the ingredients?

How do I use Bathroom & Shower Cleaner?

Are there any surfaces I should avoid cleaning with Bathroom & Shower Cleaner?

Is it allergy / asthma / sensitive skin friendly?

What makes it "eco friendly"?

Can I use Bathroom & Shower Cleaner with a Diamond Sponge?

Can I use it to clean EnduroShield or similar coated shower screens?

Does Bathroom & Shower Cleaner have a fragrance?

Is Bathroom & Shower Cleaner safe to use around pets?

Do I need the Koh Foaming Spray Bottle to use the Bathroom & Shower Cleaner? Could I use an alternative sprayer?

Is it only for use in the bathroom and shower or can I use it elsewhere?

Can I use Bathroom & Shower Cleaner to clean the bowl of the toilet?

Is Bathroom & Shower Cleaner septic safe?

How Much Bathroom & Shower Foam Should I Use?

What Do I Need to Clean the Bathroom?

Bathroom Products

Are the Dish tablets septic safe?

Does Koh Dishwashing Liquid kill bacteria?

Where is Dishwashing Liquid made?

Can I use Koh Dishwashing Liquid around grey water / bio-cycle / septic tank environments?

What are the Ingredients of Koh Dishwashing Liquid?

Does Dishwashing Liquid have any fumes or fragrances?

What are the ingredients of Dishwashing Tabs

Looking for Universal Dish Liquid/Dish Spray foam refill?

Dish products

Are Koh Loo Cleaner Tablets safe for septic environments?

Using our new Loo Cleaning Tablets

Do Koh Loo Cleaner Tablets have a fragrance?

Should I remove the wrapper on the Koh Loo Tablet?

How do I clean my Koh Loo Blade?

How often should I replace my Koh Loo Blade head?

How should I clean my Koh Loo Blade pot holder?

Loo products

What is Koh Sensitive Laundry Liquid?

Does Koh Sensitive Laundry Liquid deodorise fabrics?

What are the ingredients in Koh Sensitive Laundry Liquid ?

Is Koh Sensitive Laundry Liquid  pH neutral?

Can I find Koh Sensitive Laundry Liquid in trial or sample size?

Where is Koh Sensitive Laundry Liquid manufactured?

How is the quality and consistency of Koh Sensitive Laundry Liquid ensured?

What kind of research and development went into creating Koh Sensitive Laundry Liquid?

​How many loads are there in a 1.6L Box of Koh Sensitive Laundry Liquid?

How does Koh Sensitive Laundry Liquid extend the life of fabrics?

How does Koh Sensitive Laundry Liquid make natural fibres feel softer without fabric softener?

Why/how does Koh Sensitive Laundry Liquid work as a stain pre-treater?

How does Koh Sensitive Laundry Liquid help keep clothes whiter and brighter for longer?

Does Koh Sensitive Laundry Liquid contain any fragrances?

How can Koh Sensitive Laundry Liquid save me money?

Quick Start Guide (for those who don’t like reading too many instructions)

How much should I use per load of laundry? (dosage)

Do I need to use the Koh Laundry Pump Dispenser?

Does Koh Sensitive Laundry work in front and top loading machines?

What temperature washes can Koh Sensitive Laundry Liquid be used for? (cold / hot washes)

Can I use Koh Sensitive Laundry as a stain pre-treater?

Do I still need to use a bleach whitening detergent with Koh Sensitive Laundry Liquid?

Can I use Koh Sensitive Laundry Liquid for both white and coloured laundry?

Can I use Koh Sensitive Laundry for hand washing delicate garments?

Can I use Koh Sensitive Laundry for sportswear and synthetic garments?

Is Koh Sensitive Laundry Liquid safe to use this detergent on silk or wool garments?

Can I add essential oils for a fragrance?

Can I add a fabric softener to the wash?

Can I use Koh Sensitive Laundry Liquid in my auto-dosing machine?

Can I pre-wash soak with Koh Sensitive Laundry Liquid for heavier soiled loads?

Where should I store the Koh Sensitive Cleaner box?

How does the eco-certified formula of Koh Sensitive Laundry Liquid benefit the environment?

How is Koh Sensitive Laundry Liquid different from other eco-friendly detergents on the market?

Is Koh Sensitive Laundry Liquid suitable for septic / grey water systems?

What chemicals do you mean when you say “no chemical nasties?”

How to open the Laundry Pump Dispenser

Laundry products

How to use: Atomiser Spray Bottle

How to use: Spray Mop

How to use: Foaming Spray Bottle

How to use: Universal Cloths

How to use: Diamond Sponges

How to use: Grout Brush

How to use: Mop Pads

How to use: Dusting Mop Pad

How to use: Dish Sponges

How to use: Loo Blade

How to open the Koh Atomiser Spray Bottle

My mop bottle is stuck | How to open

How do you wash the Universal Cloths?

How do you wash Dish Sponges?

How do you dispose of Dish Sponges?

Why would my Dish Sponges be degrading

How long should Dish Sponges last for?

How to put together / take apart the Spray Mop

Grout Brush Pole Assembly | How to put together

What are the dimensions of the Spray Mop

How do I request a replacement Spray Mop or parts for it?

Tools & Accessories

Can I use Koh Essential Oils around pets?

Can I use Protect Surface Sanitiser on my hands?

Is Protect Surface Sanitiser safe to use on fabric?

Can I add Koh Essential Oils to Protect Surface Sanitiser?

Can I mix Universal Cleaner and Protect Surface Sanitiser?

What surfaces can I use Protect Surface Sanitiser on?

Is Protect Surface Sanitiser safe for septic systems?

Can I use Protect Surface Sanitiser in my Spray Mop?

Protect Surface Sanitiser: My surface is still wet even after waiting a few minutes.

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