How to put together / take apart the Spray MopUpdated 17 days ago
TL;DR: If your Spray Mop plate/base has slipped off the pole, try the warm-water re-fit: soak the plate in warm (not boiling) water for 2–3 minutes to let the plastic expand slightly, then firmly align and click the pole back into place. If the plate is cracked, warped, or won’t stay on, replace it with a spare part. We also have assembly/disassembly videos below.
Why this happens
- Plastic components can compress or loosen with knocks, storage pressure, or temperature changes.
- The warm-water method temporarily relaxes the fit so the pole can seat fully and the tabs can lock.
Quick fix: warm-water re-fit
- Fill a bowl or sink with warm tap water (comfortable to touch; do not use boiling water).
- Submerge just the mop plate/base for 2–3 minutes.
- Remove, dry off, and align the pole with the receiver. Press straight down until you feel/hear a click.
- Give it a gentle wiggle to confirm it’s seated. If it still won’t lock, repeat once or move to replace (below).
📝 Tip: Avoid forcing the parts together when cold; that can stress the plastic. A tiny dab of water on the joint can help it slide while seating.
When to replace the plate
- Visible cracks, chips, or rounded locking tabs.
- Plate repeatedly slips off after a correct re-fit.
Grab a genuine replacement from our Spare Parts page to keep your mop working and out of landfill. ♻️
Warranty & support
If you purchased within the last 12 months, you can start a claim online via our Warranty Portal here: Warranty Portal.
Have these handy to speed things up:
- Your order number and delivery address
- The batch number from your mop
- A photo or short video of the issue (very helpful for us to give the best guidance and advice)
Outside warranty? Spare parts are the quickest, most eco-friendly fix.
How to assemble/disassemble your Spray Mop
Follow these short videos for a clean, click-in fit: