How to put together / take apart the Spray MopUpdated 7 days ago

TL;DR: If your Spray Mop plate has slipped off the pole, try the warm-water re-fit: soak the plate in warm (not boiling) water for 2 to 3 minutes to let the plastic expand slightly, then firmly align and click the pole back into place. If the plate is cracked, warped, or will not stay on, replace it from the Spare Parts page.

Why this happens

Plastic components can compress or loosen with knocks, storage pressure, or temperature changes. The warm-water method temporarily relaxes the fit so the pole can seat fully and the tabs can lock.

Warm-water re-fit

Fill a bowl or sink with warm tap water (comfortable to touch, not boiling).

Submerge just the mop plate for 2 to 3 minutes.

Remove, dry off, and align the pole with the receiver. Press straight down until you feel or hear a click.

Give it a gentle wiggle to confirm it is seated. If it still will not lock, repeat once or move to replacement.

Avoid forcing

Do not force the parts together when cold. That can stress the plastic. A tiny dab of water on the joint can help it slide while seating.

When to replace the plate

Replace if you see

Visible cracks, chips, or rounded locking tabs. Or if the plate repeatedly slips off after a correct re-fit.

Cracked Chipped Tabs worn

Genuine spare parts

Grab a genuine replacement from the Spare Parts page to keep your mop working and out of landfill.

Browse spare parts

Warranty

Within 12 months?

If you purchased within the last 12 months, start a claim via the Warranty Portal. Have your order number, delivery address, batch number, and a photo or short video of the issue ready.

Open Warranty Portal

Outside warranty?

Spare parts are the quickest, most eco-friendly fix. Replacing just the plate keeps the rest of your Spray Mop out of landfill.

Browse spare parts