What do I do if Spray Mop Plate separates?Updated 3 days ago
TL;DR: If your Spray Mop plate has slipped off the pole, soak the plate alone in warm water for 2 to 3 minutes, then align it and click the pole back in. If it is cracked, warped, or will not stay on after a correct re-fit, grab a replacement Spray Mop Plate, or start a warranty claim if you are within 12 months of purchase.
Why does the plate fall off Spray Mop?
Plastic components can compress or loosen over time with knocks, storage pressure, or temperature changes. The warm water method briefly relaxes the fit so the pole can seat fully and the locking tabs can engage.
How do I re-fit the plate with the warm water method?
✓ Four steps
Warm water bath. Fill a bowl or sink with warm tap water. Comfortable to touch, not boiling.
Soak the plate. Submerge just the plate for 2 to 3 minutes. The pole stays out.
Click it back. Dry it off, align the pole with the plate receiver, and press straight down until you hear a click.
Confirm it is seated. Give it a gentle wiggle. If it still will not lock, repeat the soak once or move to replacement.
⚠ Avoid forcing
Do not force the parts together when cold, because that can stress the plastic. A small dab of water on the joint helps it slide while seating.
When should I replace Spray Mop Plate?
⚠ Replace if you see
Visible cracks, chips, or rounded locking tabs. Or the plate slipping off again after a correct re-fit.
Direct swap spare part. Slots into the existing pole without tools, so the rest of your mop keeps working.
What to do with the old plate
The plate is a rigid polypropylene part, so most councils accept it in kerbside recycling. Check your council guidelines if you are unsure, since kerbside rules vary.
Is the plate covered by warranty?
⚠ Within 12 months?
Spray Mop comes with a 12 month warranty from the purchase date. If the plate is faulty inside that window, start a claim and we will sort it out, usually on the spot. Two details is all it takes.
No batch number, photos, video or address needed, and you do not need to work out where you stand. The page checks your order and sorts the next step, inside the 12 months or not.
Direct swap spare. Browse all Spray Mop spare parts for the bottle, top, and bottom.
The full mop with a 5 pack of Mop Pads. Stainless steel pole standing at 1.2 m.
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Last reviewed: September 2026 · Koh Australia