How do I request a replacement Spray Mop or parts for it?Updated 4 hours ago
TL;DR: Update your delivery address, then send the batch number and clear photos or video of the issue. We'll troubleshoot first to keep waste down. Within 12 months, start a warranty claim. If your Spray Mop is out of warranty, grab the exact spare part you need.
Last reviewed: April 2026
What information do you need from me?
Before we replace anything, we'll guide you through quick fixes to isolate the faulty part. To help us move fast, please have these ready.
Delivery address
Make sure your current delivery address is up to date in your account before you start the claim.
Batch number
Found on the underside of the mop base, usually upper-right, with two small clock-face dials.
Photos or video
Show the fault clearly. Leaks, trigger not spraying, loose parts. A short video is ideal so we can see exactly what's happening.
Am I within warranty or do I need spare parts?
⚠ Within 12 months?
Start a claim via the warranty portal. Spray Mop comes with a 12-month warranty from purchase date. Have these ready before you start.
✓ Outside warranty?
Fix it without replacing the whole unit. Grab the exact part you need from the spare parts collection. Better for your wallet and the planet.
Direct-swap spare part for the mop base. Slots into your existing pole without any tools.
Direct-swap spare part for the solution tank. 500 ml capacity, snaps into the holster.
Koh Perks
Save more on every order. Members earn points, unlock member-only drops, and stack savings with bundles and freebies.
Join Koh Perks
Chat with ROS-E
ROS-E handles most questions in seconds, 24/7.
Prefer a human? Just ask. If ROS-E can't answer, the rest of our team will step in. We usually reply within 1 to 2 business days.