How do I request a replacement Spray Mop or parts for it?Updated 14 days ago
TL;DR: Try the quick fix for your symptom first; most Spray Mop issues have one. If it still is not right, head to our Spray Mop warranty page with the email you ordered with and the order number your mop came in on. It checks your order and sorts the next step on the spot, whether you are inside the 12-month warranty or not. No batch number, photos or address needed. Just want a spare? Grab the exact spare part you need.
What do I need to start?
Try the quick fix for your symptom first (they are further down this page). If it still is not right, the warranty page needs just two things from you.
✓ The email you ordered with
The one you used at koh.com checkout. The page matches it to your order.
✓ The order your mop came in on
It starts with eko and is on your order confirmation email. It needs to be the order your Spray Mop came in, not a later one.
✓ That is it
No batch number, photos or address. You order the part yourself, so your delivery address is whatever you enter at checkout.
Do I need to work out if I am within warranty?
⚠ Something wrong with your mop?
Spray Mop comes with a 12-month warranty from purchase date. You do not need to work out where you stand: our warranty page checks your order and tells you the next step straight away. Have these two things handy.
✓ Just want a spare?
Fix it without replacing the whole unit. Grab the exact part you need from the spare parts collection. Bottle, plate, top, and bottom are all available as direct-swap spares.
✓ Bottle warping or sucking in?
If your bottle is warping or sucking in, replace the Spray Mop Bottom. It is the correct replacement part for the bottle holster. If you need help, start on the Spray Mop warranty page.
What can I fix without a replacement?
Mop hard to push or streaking?
Reduce trigger pulls. Rotate to a fresh dry pad. Switch to a lighter pad if needed.
Bottle stuck or warping?
Replace the Spray Mop Bottom, the correct replacement part for the bottle holster. Leaking? Go straight to the warranty page.
Plate fell off the pole?
Soak the plate in warm water for 2 to 3 minutes, then click the pole back in.
Direct-swap spare for the mop base. Slots into your existing pole without any tools.
Direct-swap spare for the solution tank. 500 ml capacity, snaps into the holster.
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Last reviewed: September 2026 · Koh Australia