How do I request a replacement Spray Mop or parts for it?Updated 2 days ago

Two things: the email address you used at koh.com and the order number your mop came in on (it starts with eko and is on your order confirmation email). The Spray Mop warranty page at go.koh.com/warranty-mop checks your order for you and tells you the next step straight away. You do not need a batch number, photos, a video or a delivery address, and you do not need to work out whether you are inside the 12-month warranty. Try the quick fix for your symptom first; most Spray Mop issues have a simple fix that keeps the mop working without a replacement.

Every Spray Mop comes with a 12-month warranty from purchase date. You don't need to work out whether yours is still covered: the Spray Mop warranty page at go.koh.com/warranty-mop checks your order for you. Enter the email you ordered with and the order number your mop came in on, pick the option that matches the problem (leaking, the trigger not working, or a broken Spray Mop Plate) and it tells you the next step straight away, inside the warranty window or not. If you simply want a spare, Spray Mop Bottle, Spray Mop Plate, Spray Mop Top and Spray Mop Bottom are all available as direct-swap parts from the Spare Parts page.

⚠ Something wrong with your mop?

Spray Mop comes with a 12-month warranty from purchase date. You do not need to work out where you stand: our warranty page checks your order and tells you the next step straight away. Have these two things handy.

Email you ordered with The order your mop came in on

Start on the warranty page

✓ Just want a spare?

Fix it without replacing the whole unit. Grab the exact part you need from the spare parts collection. Bottle, plate, top, and bottom are all available as direct-swap spares.

Direct-swap fixes No tools needed

Browse all parts

Most issues we see with Spray Mop have simple fixes that don't need a replacement unit at all. Streaks on the floor usually mean too much solution. Reduce trigger pulls and rotate to a fresh dry pad. Mop hard to push? Switch from Deep Clean Mop Pads to Everyday Mop Pads on smooth floors. Bottle stuck or warping? Replace the Spray Mop Bottom, the correct replacement part for the bottle holster. Plate fell off the pole? Try the warm-water re-fit method. Each of these has a dedicated guide in the Spray Mop help centre.