I bought Koh on Amazon, who do I contact about my order?Updated 11 hours ago

Orders placed through Amazon are packed and shipped from Amazon's own warehouses, not from Koh's warehouses. Their logistics, packaging methods, and fulfilment policies are entirely within Amazon's control. Koh doesn't have visibility into how individual Amazon orders are picked, packed, or shipped once they're in the Amazon network. The seller of record for the transaction is Amazon, which means Amazon handles the order from start to finish.

If your Amazon order arrived damaged, is missing items, has incorrect products, or has any other fulfilment issue, contact Amazon directly. Amazon Customer Service is the fastest path to a fix for these issues, they can process refunds, replacements, and returns directly. It also ensures your feedback reaches the team that can actually act on it. Amazon support is available 24/7 through your Amazon account's Help section. Common Amazon order issues include damaged packaging, leaking products, missing items from a multi-item order, and wrong product shipped, all of which Amazon handles directly.

Koh can still help with product questions, usage guidance, ingredient information, and any general advice about how to use the product, regardless of where you bought it. If you're wondering whether a Koh product is safe for a specific surface, how to dilute it, what to do about a stubborn stain, or anything else about the product itself, contact the Koh team and we'll help. The Amazon relationship only applies to commercial transactions like returns and refunds for products you bought through them, the product knowledge is the same wherever you bought it.

For end-to-end Koh fulfilment plus access to Subscribe & Save discounts, the 30-day money-back guarantee, Koh Perks rewards, and the full product range including Starter Kits and accessories, shop directly at koh.com. Direct orders give you the fastest path to issue resolution if anything goes wrong, since Koh handles the order from packing through delivery and aftercare. Select Koh products are also stocked at Woolworths, Aldi, and Harris Farm, but the full range and member benefits are only available direct.