No samples here, but enjoy a 30-Day Money Back Guarantee on every Koh purchase! Try risk-free, and we’ll sort it if you’re not happy. 💧

We don&#x2019;t offer samples at this time, but we do offer a 30-Day Money Back Guarantee on all products and bundles! That means you can try Koh risk-free, if you&#x2019;re not happy, we&#x2019;ll sort it out.Check out our <a href="https://koh.com/pages/30-day-money-back-guarantee" target="_blank" rel="noopener noreferrer">returns page</a> for all the details, or reach out to our team if you have any questions!

Can I have a sample?

Multiple secure ways to pay: Afterpay instalments, Apple Pay & Google Pay online checkout, Shop Pay, credit/debit cards, PayPal & UnionPay. 💳

<section id="payment-methods" class="promo-article">We support a range of secure payment options to suit different preferences:<ul><li>American Express (AMEX) - Card payments via AMEX.</li><li>Apple Pay - Fast checkout using Apple Wallet details.</li><li>Diners Club - Accepted where supported.</li><li>Discover - Card payments via Discover.</li><li>Google Pay - Checkout with details saved to your Google Account.</li><li>Mastercard - Credit and debit card payments.</li><li>Maestro - (where available) debit card payments.</li><li>PayPal - Login to your PayPal account to complete payment.</li><li>Shop Pay - Accelerated Shopify checkout (Shop Pay Installments may be offered where available).</li><li>Afterpay - Pay in four interest-free instalments (where available).</li><li>UnionPay - Accepted for eligible UnionPay cardholders.</li><li>Visa - Credit and debit card payments.</li></ul><div style="background:#fff8e6;border-left:4px solid #ffd166;padding:10px;margin:12px 0;border-radius:4px;">Important: Installment / buy-now-pay-later options (for example Afterpay or PayPal Pay in 4) are not available for subscription (recurring) orders. If you&apos;re checking out with a subscription, please choose a non-installment payment method such as a card, PayPal, Apple Pay or Google Pay.</div><h2 id="do-you-store-payment-information">Do you store payment information?</h2>We do not store full card numbers on our systems. Payment processing is handled by trusted, PCI-compliant providers (for example PayPal, Shop Pay, Apple Pay), and any saved payment methods are stored securely by those providers, not by Koh. This keeps your payment details safer and makes future checkouts faster.</section>

What payment options can I use?

Missing or damaged? We’ll help fix it fast! Check for split shipments, snap a few photos, and let us know within 10-30 days. 🚚📸

If something in your order is broken, faulty, or missing, we&#x2019;re here to help!<hr><h2 id="missing-an-item">Missing an item?</h2>Before reaching out, check your tracking details, your order may have been split into multiple shipments:&#x1F69A; Look for multiple tracking numbers<ul><li>If your order was large, contained some of our bulkier items, or weighed more than 20kg, it may have been sent in separate parcels.</li><li><a href="https://koh.com/account" target="_blank" rel="noopener noreferrer">Log into your account</a>, and check your tracking link for a drop-down option showing additional tracking numbers under the same consignment.</li></ul>If you&#x2019;ve confirmed your order should have arrived in full but something is missing, contact us within 10-30 days of delivery, and we&#x2019;ll sort it out!<hr><h2 id="received-a-damaged-or-faulty-item">Received a damaged or faulty item?</h2>We&#x2019;re sorry to hear that! To help us investigate and resolve this as quickly as possible, please send us:<ul><li>&#x1F4F8; Photos of the fault or damage:&#xA0;Close-ups and wider shots of the affected area.</li><li>&#x1F4F8; Photos of the parcel packaging:&#xA0;Including the shipping label and any visible damage to the box or satchel.</li></ul>This helps us determine whether the issue occurred in transit or during packing, so we can review and refine our processes while getting things sorted for you.Get in touch with our team, and we&#x2019;ll take care of it from there!

Something in my order is broken or missing

Buy now, pay later! Afterpay is available on all Koh orders in Australia! 💸

Yes, we offer Afterpay on purchases for all orders!

Do you have Afterpay?

Find your nearest Woolworths stocking Koh. Our Store Locator makes it easy to see where your favourite cleaners live. 🏪🧼

You can buy the full range of Koh products on our website at <a href="http://www.koh.com" rel="noopener noreferrer" target="_blank">koh.com</a>.&#xA0;A smaller selection of our products are also stocked in select Woolworth&apos;s supermarkets nationwide.&#xA0;

Where can I buy Koh?

Picked up Koh at Woolies, Aldi, or Harris Farm? 🛒 All returns and exchanges go through your retailer. Reach out to them for a swap, and tap us with any product questions! ✅

We love that you&#x2019;ve got your hands on Koh! If you picked up our products from Woolworths, Aldi, Harris Farm, or any other retailer, any returns, refunds, or exchanges will need to go through the store where you purchased them.Once a retailer stocks up on Koh, those products officially become theirs. That means if something&#x2019;s not quite right, the best move is to chat with their customer service team. They&#x2019;ll sort out your return or exchange and, if needed, raise a claim with our wholesale team behind the scenes.Of course, if you&#x2019;ve got any product questions, we&#x2019;re still here for you! Reach out, and we&#x2019;ll be happy to help.

I bought a product from Woolworths, Aldi, or Harris Farm, can you help?

Shopping for Koh on Amazon? 🛒 Discover who handles payment, shipping & packaging, and where to turn if you need help or prefer to order direct.

We truly appreciate your support of Koh, whether you purchase directly from us, from Amazon, or at select Woolworths locations nationwide. However, when you purchase through <a href="https://www.amazon.com.au/stores/Koh/page/A0439E78-8892-4508-942D-E6DB3166E19C">Amazon</a>, the contract of sale is with Amazon, meaning they handle payment, order processing, shipping, and packaging.<h2 id="who-to-contact-for-resolution">Who to Contact for Resolution?</h2>If you experience an issue with an Amazon order, such as damaged packaging or product loss, Amazon is responsible for resolving it. We always appreciate feedback about your experience, but because Amazon controls its own packaging and fulfillment, the best way to effect change is to report these issues directly to Amazon.<h2 id="why-amazon-handles-packaging">Why Amazon Handles Packaging?</h2>Orders fulfilled by Amazon are packed and shipped from Amazon&#x2019;s warehouses, meaning their packaging methods are determined by their own logistics and policies. If you prefer a different packaging approach, providing feedback directly to Amazon ensures it reaches the team responsible for fulfillment.<h2 id="other-ways-to-purchase-koh">Other Ways to Purchase Koh</h2>If you&#x2019;d rather have more control over your ordering experience, you can also shop with us directly at <a href="https://koh.com">koh.com</a> or find select Koh products at Woolworths nationwide. Check your local Woolies to see what&#x2019;s in stock!

Amazon Orders: What You Need to Know

Having trouble applying your Koh promo code or gift card? 🎟️ Follow our quick fixes to resolve errors, cancel & reapply codes, and get back to clean shopping in minutes!

If you&apos;re having trouble applying your promo code, follow these steps:Before placing an order:<ul data-spread="false" style=" text-decoration: none;"><li>Ensure there are no extra spaces before or after your code. When copying and pasting the code, be mindful that sometimes extra spaces or hidden formatting can get included, causing issues. Try typing the code manually instead.</li><li>Check the code&#x2019;s conditions; product eligibility, expiry date, and log into the account (email/phone number) we sent it to.</li></ul>Already placed your order without applying the code?<ul data-spread="false" style=" text-decoration: none;"><li>You have 30 minutes after placing your order to cancel it <a href="https://koh.com/pages/help-centre?hcUrl=%252Fen-US%252Fcan-i-cancel-or-change-my-order-355719" disabled="false">here</a>.</li><li>After cancellation, simply reorder and apply the promo code.</li></ul>Missed the 30-minute window?<ul data-spread="false" style=" text-decoration: none;"><li>We can&apos;t retroactively apply a code to an order. Your code will still be valid for your next eligible order, provided the conditions (expiry, product eligibility, logged in with email the code was sent to) are still met.</li></ul>For additional help:<ul data-spread="false" style=" text-decoration: none;"><li>If you&apos;re still experiencing issues after checking the above, please send us:<ol data-spread="false" style=" text-decoration: none;"><li>A screenshot of the error message</li><li>A screenshot clearly showing the promo code as entered in the combined gift card/promo code field</li></ol></li></ul>We&apos;re here to help you make the most of your Koh experience! &#x1F49A;

Troubleshooting Promo Codes and Gift Cards

Want to update your card info? 💳 Your payment provider is the place to go. Here’s how it works.

TL;DR: We don&apos;t store or manage your payment card details directly, so we can&#x2019;t update them for you, but here&#x2019;s what to do instead:<hr><h3 id="-who-stores-your-card-information">&#x1F510; Who stores your card information?</h3>Your payment details are securely stored by the payment provider you selected at checkout. This could be:<ul><li>Apple Pay</li><li>Google Wallet</li><li>PayPal</li><li>Shop Pay</li><li>Your bank&#x2019;s virtual card system</li></ul>These providers handle all the sensitive stuff and make sure your payment info is kept private and secure.<hr><h3 id="-need-to-update-your-details">&#x1F504; Need to update your details?</h3>You&#x2019;ll need to log in to your chosen payment provider to make changes:<ul><li>Apple Pay: Open <a href="shoebox://">Apple Wallet</a>, tap the three dots, and update the card info in your settings.</li><li>Google Wallet: Visit <a href="https://pay.google.com" target="_blank" rel="noopener noreferrer">pay.google.com</a> to manage your cards.</li><li>PayPal: Log in at <a href="https://paypal.com" target="_blank" rel="noopener noreferrer">paypal.com</a> and go to Wallet.</li><li>Shop Pay: Head to <a href="https://shop.app" target="_blank" rel="noopener noreferrer">shop.app</a> to access and manage your info.</li></ul>Once you&#x2019;ve updated your details with them, any future Koh purchases will use the latest info.<hr><h3 id="-can-koh-update-my-card-for-me">&#x1F64B; Can Koh update my card for me?</h3>Nope. For your privacy and security, we never see or store your full payment information, and we can&apos;t make any changes on your behalf. Only your payment provider can do that.<hr>Still unsure who your provider was? Check your order confirmation email. Your payment method will be listed there.

How can I update my card or payment details?

Promotional offers

We're always here via email, care.au@cx.koh.com or fill out the form and we'll be in touch as soon as possible. Our support hours are 9am - 5:00pm AEST Monday to Friday.

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