Koh AU logo
Koh AU logo

All articles

Payments & Refunds 💸

Can I have a sample?

No samples here, but enjoy a 30-Day Money Back Guarantee on every Koh purchase! Try risk-free, and we’ll sort it if you’re not happy. 💧

What payment options can I use?

Multiple secure ways to pay: Afterpay instalments, Apple Pay & Google Pay online checkout, Shop Pay, credit/debit cards, PayPal & UnionPay. 💳

Something in my order is broken or missing

Missing or damaged? We’ll help fix it fast! Check for split shipments, snap a few photos, and let us know within 7 days. 🚚📸

Do you have Afterpay?

Buy now, pay later! Afterpay is available on all Koh orders in Australia! 💸

Where can I buy Koh?

Find your nearest Woolworths stocking Koh. Our Store Locator makes it easy to see where your favourite cleaners live. 🏪🧼

I bought a product from Woolworths, Aldi, or Harris Farm, can you help?

Picked up Koh at Woolies, Aldi, or Harris Farm? 🛒 All returns and exchanges go through your retailer. Reach out to them for a swap, and tap us with any product questions! ✅

Amazon Orders: What You Need to Know

Shopping for Koh on Amazon? 🛒 Discover who handles payment, shipping & packaging, and where to turn if you need help or prefer to order direct.

Troubleshooting Promo Codes and Gift Cards

Having trouble applying your Koh promo code or gift card? 🎟️ Follow our quick fixes to resolve errors, cancel & reapply codes, and get back to clean shopping in minutes!

How can I update my card or payment details?

Want to update your card info? 💳 Your payment provider is the place to go. Here’s how it works.