No samples here, but enjoy a 30-Day Money Back Guarantee on every Koh purchase! Try risk-free, and we’ll sort it if you’re not happy. 💧

<p id="isPasted">We don&#x2019;t offer samples at this time, but we do offer a 30-Day Money Back Guarantee on all products and bundles! That means you can try Koh risk-free, if you&#x2019;re not happy, we&#x2019;ll sort it out.</p><p>Check out our <a href="https://koh.com/pages/30-day-money-back-guarantee" target="_blank" rel="noopener noreferrer">returns page</a> for all the details, or reach out to our team if you have any questions!</p>

Can I have a sample?

Multiple secure ways to pay: Afterpay instalments, Apple Pay & Google Pay online checkout, Shop Pay, credit/debit cards, PayPal & UnionPay. 💳

<section id="payment-methods" class="promo-article"><p id="isPasted">We support a range of secure payment options to suit different preferences:</p><ul><li><strong>American Express (AMEX)</strong> - Card payments via AMEX.</li><li><strong>Apple Pay</strong> - Fast checkout using Apple Wallet details.</li><li><strong>Diners Club</strong> - Accepted where supported.</li><li><strong>Discover</strong> - Card payments via Discover.</li><li><strong>Google Pay</strong> - Checkout with details saved to your Google Account.</li><li><strong>Mastercard</strong> - Credit and debit card payments.</li><li><strong>Maestro</strong> - (where available) debit card payments.</li><li><strong>PayPal</strong> - Login to your PayPal account to complete payment.</li><li><strong>Shop Pay</strong> - Accelerated Shopify checkout (Shop Pay Installments may be offered where available).</li><li><strong>Afterpay</strong> - Pay in four interest-free instalments (where available).</li><li><strong>UnionPay</strong> - Accepted for eligible UnionPay cardholders.</li><li><strong>Visa</strong> - Credit and debit card payments.</li></ul><div style="background:#fff8e6;border-left:4px solid #ffd166;padding:10px;margin:12px 0;border-radius:4px;"><strong>Important:</strong> Installment / buy-now-pay-later options (for example Afterpay or PayPal Pay in 4) are <strong>not available for subscription (recurring) orders</strong>. If you&apos;re checking out with a subscription, please choose a non-installment payment method such as a card, PayPal, Apple Pay or Google Pay.</div><h2 id="do-you-store-payment-information">Do you store payment information?</h2><p>We do not store full card numbers on our systems. Payment processing is handled by trusted, PCI-compliant providers (for example PayPal, Shop Pay, Apple Pay), and any saved payment methods are stored securely by those providers, not by Koh. This keeps your payment details safer and makes future checkouts faster.</p><p><br></p><p>&#x1F4DD; <strong>Note</strong>: Not seeing your preferred method at checkout? Look for &quot;Alternative payment methods&quot;. Selecting this will take you back to all payment methods available for your order.</p></section>

What payment options can I use?

Buy now, pay later! Afterpay is available on all Koh orders in Australia! 💸

<p id="isPasted">Yes, we offer Afterpay on purchases for all non-Subscribe &amp; Save orders!</p><p><br></p>

Do you have Afterpay?

Find your nearest Woolworths stocking Koh. Our Store Locator makes it easy to see where your favourite cleaners live. 🏪🧼

<p>You can buy the full range of Koh products on our website at <a href="http://www.koh.com" rel="noopener noreferrer" target="_blank"><strong>koh.com</strong></a>.&#xA0;</p><p>A smaller selection of our products are also stocked in select Woolworth&apos;s supermarkets nationwide.&#xA0;</p>

Where can I buy Koh?

Picked up Koh at Woolies, Aldi, or Harris Farm? 🛒 All returns and exchanges go through your retailer. Reach out to them for a swap, and tap us with any product questions! ✅

<p id="isPasted">We love that you&#x2019;ve got your hands on Koh! If you picked up our products from Woolworths, Aldi, Harris Farm, or any other retailer, any returns, refunds, or exchanges will need to go through the store where you purchased them.</p><p>Once a retailer stocks up on Koh, those products officially become theirs. That means if something&#x2019;s not quite right, the best move is to chat with their customer service team. They&#x2019;ll sort out your return or exchange and, if needed, raise a claim with our wholesale team behind the scenes.</p><p>Of course, if you&#x2019;ve got any product questions, we&#x2019;re still here for you! Reach out, and we&#x2019;ll be happy to help.</p>

I bought a product from Woolworths, Aldi, or Harris Farm, can you help?

Amazon orders are Amazon's responsibility. Here's why, and what to do.

<article id="amazon-orders-issues" class="promo-article"><p><strong>TL;DR:</strong> When you buy Koh through <a href="https://www.amazon.com.au/stores/Koh/page/A0439E78-8892-4508-942D-E6DB3166E19C" target="_blank" rel="noopener noreferrer"><strong>Amazon</strong></a>, the contract of sale is with Amazon, they handle payment, order processing, shipping, and packaging. For any issues with those orders, Amazon is the right point of contact.</p><hr><h2 id="why-amazon-handles-your-order">Why Amazon handles your order</h2><p>Orders placed through <a href="https://www.amazon.com.au/stores/Koh/page/A0439E78-8892-4508-942D-E6DB3166E19C" target="_blank" rel="noopener noreferrer"><strong>Amazon</strong></a> are packed and shipped from Amazon&apos;s own warehouses. Their logistics, packaging methods, and fulfillment policies are entirely within their control.&#xA0; Koh does not have visibility into or authority over how individual Amazon orders are handled once they&apos;re in the Amazon network.</p><hr><h2 id="who-to-contact-for-resolution">Who to contact for resolution</h2><p>If you&apos;ve experienced an issue with an Amazon order; damaged packaging, missing items, incorrect product, <strong>Amazon is responsible for resolving it</strong>. Contacting Amazon directly is the fastest path to a fix, and it also ensures your feedback reaches the team that can actually act on it.</p><p>We always welcome feedback about your experience with Koh products, but for order and fulfillment issues, Amazon is the right first stop.</p><hr><h2 id="prefer-more-control-over-your-order">Prefer more control over your order?</h2><p>You can shop directly at <a href="https://koh.com" target="_blank" rel="noopener noreferrer"><strong>koh.com</strong></a>, where Koh handles fulfillment end to end. Select Koh products are also available at <strong>Woolworths locations nationwide</strong>. Check your local store for current stock.</p><p style="display:none;">koh amazon order issue, koh amazon damaged packaging, koh amazon missing item, koh amazon refund, koh amazon complaint, koh bought on amazon help, koh amazon australia, koh amazon vs koh.com, koh where to buy, koh woolworths, koh amazon fulfillment, koh amazon who is responsible, koh third party purchase, koh amazon packaging feedback, koh order not from koh website, koh amazon packaging problem, koh amazon wrong item</p></article>

Amazon Orders: What You Need to Know

Having trouble applying your Koh promo code or gift card? 🎟️ Follow our quick fixes to resolve errors, cancel & reapply codes, and get back to clean shopping in minutes!

<p data-pm-slice="1 1 []" style=" text-decoration: none;" id="isPasted">If you&apos;re having trouble applying your promo code, follow these steps:</p><p style=" text-decoration: none;"><strong>Before placing an order:</strong></p><ul data-spread="false" style=" text-decoration: none;"><li><p>Ensure there are no extra spaces before or after your code. When copying and pasting the code, be mindful that sometimes extra spaces or hidden formatting can get included, causing issues. Try typing the code manually instead.</p></li><li><p>Check the code&#x2019;s conditions; product eligibility, expiry date, and log into the account (email/phone number) we sent it to.</p></li></ul>

Troubleshooting Promo Codes and Gift Cards

Want to update your card info? 💳 Your payment provider is the place to go. Here’s how it works.

<p><strong>TL;DR</strong>: We don&apos;t store or manage your payment card details directly, so we can&#x2019;t update them for you, but here&#x2019;s what to do instead:</p><hr><h3 id="-who-stores-your-card-information">&#x1F510; Who stores your card information?</h3><p>Your payment details are securely stored by the payment provider you selected at checkout. This could be:</p><ul><li>Apple Pay</li><li>Google Wallet</li><li>PayPal</li><li>Shop Pay</li><li>Your bank&#x2019;s virtual card system</li></ul><p>These providers handle all the sensitive stuff and make sure your payment info is kept private and secure.</p><hr><h3 id="-need-to-update-your-details">&#x1F504; Need to update your details?</h3><p>You&#x2019;ll need to log in to your chosen payment provider to make changes:</p><ul><li><strong>Apple Pay: Open</strong> <a href="shoebox://"><strong>Apple Wallet</strong></a>, tap the three dots, and update the card info in your settings.</li><li><strong>Google Wallet:</strong> Visit <a href="https://pay.google.com" target="_blank" rel="noopener noreferrer"><strong>pay.google.com</strong></a> to manage your cards.</li><li><strong>PayPal:</strong> Log in at <a href="https://paypal.com" target="_blank" rel="noopener noreferrer"><strong>paypal.com</strong></a> and go to Wallet.</li><li><strong>Shop Pay:</strong> Head to <a href="https://shop.app" target="_blank" rel="noopener noreferrer"><strong>shop.app</strong></a> to access and manage your info.</li></ul><p>Once you&#x2019;ve updated your details with them, any future Koh purchases will use the latest info.</p><hr><h3 id="-can-koh-update-my-card-for-me">&#x1F64B; Can Koh update my card for me?</h3><p>Nope. For your privacy and security, we never see or store your full payment information, and we can&apos;t make any changes on your behalf. Only your payment provider can do that.</p><hr><p>Still unsure who your provider was? Check your order confirmation email. Your payment method will be listed there.</p>

How can I update my card or payment details?

We don’t offer gift cards at the moment. We know they can be a great gifting option, so it’s something we may explore in the future, but there aren’t any plans just yet.

<article id="gift-cards-availability" class="promo-article"><p><strong>TL;DR:</strong> We don&#x2019;t currently sell gift cards.</p><hr><h2 id="gift-card-availability">Gift card availability</h2><p id="isPasted">At this time, Koh does not offer physical or digital gift cards for purchase.</p><p>While we occasionally provide gift cards as part of promotional campaigns, they are not available for general sale.</p><p>Although this is something we may explore in the future, it is not currently on our product roadmap and there are no immediate plans to introduce gift card functionality.</p><p>We truly appreciate the interest in gifting Koh, and we&#x2019;ll be sure to share any updates if this changes down the track.</p><p style="display:none;">koh gift card, koh gift voucher, buy koh gift card, koh e gift card, koh digital voucher, does koh sell gift cards, koh gift card purchase, koh gift card not available, koh voucher option</p></article>

Do you sell gift cards?

Billing addresses can't be changed once an order is placed — but there's a workaround for tax purposes.

<article id="billing-address-change" class="promo-article"><p><strong>TL;DR:</strong> Billing addresses cannot be changed once an order has been placed. If you need updated details for tax or accounting purposes, you can download a dynamic tax invoice from your account and edit the relevant fields.</p><hr><h2 id="why-billing-addresses-cant-be-changed">Why billing addresses can&apos;t be changed</h2><p>Once an order is submitted, the billing address is locked. We rely on customers to provide accurate information at checkout, and we&apos;re not able to modify submitted order details after the fact for security and record integrity reasons.</p><hr><h2 id="need-different-details-on-your-invoice">Need different details on your invoice?</h2><p>If you need an invoice that reflects different billing details, for example, for business expense or tax purposes, you can download a dynamic tax invoice from your order status page. This allows you to update certain fields to match your records without altering the original order.</p><hr><h2 id="avoid-this-next-time">Avoid this next time</h2><p>Double-check your billing address before completing checkout. Once the order is confirmed, we have no way to update it on the order itself.</p><p style="display:none;">koh change billing address, koh billing address wrong, koh update billing address after order, koh billing address incorrect, koh order billing details, koh tax invoice edit, koh dynamic tax invoice, koh invoice business purchase, koh gst invoice, koh billing address locked, koh billing address submitted, koh wrong billing address what to do, koh billing vs shipping address, koh invoice details incorrect, koh accounting invoice koh, koh order invoice download, koh billing address security</p></article>

Can I change my billing address after placing an order?

Promotional offers

We're always here via email, care.au@cx.koh.com or fill out the form and we'll be in touch as soon as possible. Our support hours are 9am - 5:00pm AEST Monday to Friday.

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