No samples here, but enjoy a 30-Day Money Back Guarantee on every Koh purchase! Try risk-free, and we’ll sort it if you’re not happy. 💧

<p id="isPasted">We don&#x2019;t offer samples at this time, but we do offer a 30-Day Money Back Guarantee on all products and bundles! That means you can try Koh risk-free, if you&#x2019;re not happy, we&#x2019;ll sort it out.</p><p>Check out our <a href="https://koh.com/pages/30-day-money-back-guarantee" target="_blank" rel="noopener noreferrer">returns page</a> for all the details, or reach out to our team if you have any questions!</p>

Can I have a sample?

Koh accepts Visa, Mastercard, Amex, Apple Pay, Google Pay, Shop Pay, PayPal, Afterpay, and more. Installments aren't available for subscriptions.

What payment methods does Koh accept?

Buy now, pay later! Afterpay is available on all Koh orders in Australia! 💸

<p id="isPasted">Yes, we offer Afterpay on purchases for all non-Subscribe &amp; Save orders!</p><p><br></p>

Do you have Afterpay?

Picked up Koh at Woolies, Aldi, or Harris Farm? 🛒 All returns and exchanges go through your retailer. Reach out to them for a swap, and tap us with any product questions! ✅

<p id="isPasted">We love that you&#x2019;ve got your hands on Koh! If you picked up our products from Woolworths, Aldi, Harris Farm, or any other retailer, any returns, refunds, or exchanges will need to go through the store where you purchased them.</p><p>Once a retailer stocks up on Koh, those products officially become theirs. That means if something&#x2019;s not quite right, the best move is to chat with their customer service team. They&#x2019;ll sort out your return or exchange and, if needed, raise a claim with our wholesale team behind the scenes.</p><p>Of course, if you&#x2019;ve got any product questions, we&#x2019;re still here for you! Reach out, and we&#x2019;ll be happy to help.</p>

I bought a product from Woolworths, Aldi, or Harris Farm, can you help?

Amazon orders are Amazon's responsibility. Here's why, and what to do.

<article id="amazon-orders-issues" class="promo-article"><p><strong>TL;DR:</strong> When you buy Koh through <a href="https://www.amazon.com.au/stores/Koh/page/A0439E78-8892-4508-942D-E6DB3166E19C" target="_blank" rel="noopener noreferrer"><strong>Amazon</strong></a>, the contract of sale is with Amazon, they handle payment, order processing, shipping, and packaging. For any issues with those orders, Amazon is the right point of contact.</p><hr><h2 id="why-amazon-handles-your-order">Why Amazon handles your order</h2><p>Orders placed through <a href="https://www.amazon.com.au/stores/Koh/page/A0439E78-8892-4508-942D-E6DB3166E19C" target="_blank" rel="noopener noreferrer"><strong>Amazon</strong></a> are packed and shipped from Amazon&apos;s own warehouses. Their logistics, packaging methods, and fulfillment policies are entirely within their control.&#xA0; Koh does not have visibility into or authority over how individual Amazon orders are handled once they&apos;re in the Amazon network.</p><hr><h2 id="who-to-contact-for-resolution">Who to contact for resolution</h2><p>If you&apos;ve experienced an issue with an Amazon order; damaged packaging, missing items, incorrect product, <strong>Amazon is responsible for resolving it</strong>. Contacting Amazon directly is the fastest path to a fix, and it also ensures your feedback reaches the team that can actually act on it.</p><p>We always welcome feedback about your experience with Koh products, but for order and fulfillment issues, Amazon is the right first stop.</p><hr><h2 id="prefer-more-control-over-your-order">Prefer more control over your order?</h2><p>You can shop directly at <a href="https://koh.com" target="_blank" rel="noopener noreferrer"><strong>koh.com</strong></a>, where Koh handles fulfillment end to end. Select Koh products are also available at <strong>Woolworths locations nationwide</strong>. Check your local store for current stock.</p><p style="display:none;">koh amazon order issue, koh amazon damaged packaging, koh amazon missing item, koh amazon refund, koh amazon complaint, koh bought on amazon help, koh amazon australia, koh amazon vs koh.com, koh where to buy, koh woolworths, koh amazon fulfillment, koh amazon who is responsible, koh third party purchase, koh amazon packaging feedback, koh order not from koh website, koh amazon packaging problem, koh amazon wrong item</p></article>

Amazon Orders: What You Need to Know

Having trouble applying your Koh promo code or gift card? 🎟️ Follow our quick fixes to resolve errors, cancel & reapply codes, and get back to clean shopping in minutes!

<p data-pm-slice="1 1 []" style=" text-decoration: none;" id="isPasted">If you&apos;re having trouble applying your promo code, follow these steps:</p><p style=" text-decoration: none;"><strong>Before placing an order:</strong></p><ul data-spread="false" style=" text-decoration: none;"><li><p>Ensure there are no extra spaces before or after your code. When copying and pasting the code, be mindful that sometimes extra spaces or hidden formatting can get included, causing issues. Try typing the code manually instead.</p></li><li><p>Check the code&#x2019;s conditions; product eligibility, expiry date, and log into the account (email/phone number) we sent it to.</p></li></ul>

Troubleshooting Promo Codes and Gift Cards

Want to update your card info? 💳  Here’s how it works.

<article id="update-payment-details" class="promo-article"><p><strong>TL;DR:</strong> Koh does not store or manage your payment card details, so we cannot update them for you. Update them directly with your payment provider. If you have a <a href="https://koh.com/pages/subscribe-and-save" target="_blank" rel="noopener noreferrer"><strong>Subscribe &amp; Save</strong></a> subscription, you can also update your payment method directly in the <a href="https://koh.com/a/account/login" target="_blank" rel="noopener noreferrer"><strong>subscription portal</strong></a>.</p><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="margin:0;"><div style="background:#E1F5EE; border-radius:12px; padding:1rem 1.25rem;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 8px;">Who stores your card information?</p><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">Your payment details are securely stored by the payment provider you selected at checkout. Koh never sees or stores your full payment information.</p><div style="display:flex; flex-wrap:wrap; gap:6px;"><span style="font-size:12px; font-weight:500; color:#085041; background:#A3D6B1; border-radius:20px; padding:3px 10px;">Apple Pay</span> <span style="font-size:12px; font-weight:500; color:#085041; background:#A3D6B1; border-radius:20px; padding:3px 10px;">Google Wallet</span> <span style="font-size:12px; font-weight:500; color:#085041; background:#A3D6B1; border-radius:20px; padding:3px 10px;">PayPal</span> <span style="font-size:12px; font-weight:500; color:#085041; background:#A3D6B1; border-radius:20px; padding:3px 10px;">Shop Pay</span> <span style="font-size:12px; font-weight:500; color:#085041; background:#A3D6B1; border-radius:20px; padding:3px 10px;">Bank virtual card</span></div></div></div><div style="margin:0;"><div style="background:#FAEEDA; border-radius:12px; padding:1rem 1.25rem;"><p style="font-size:13px; font-weight:500; color:#633806; margin:0 0 8px;">Can Koh update my card for me?</p><p style="font-size:13px; color:#854F0B; margin:0; line-height:1.6;">No. For your privacy and security, we never see or store your full payment information and cannot make any changes on your behalf. Only your payment provider can update your card details. Still unsure which provider you used? Check your order confirmation email.</p></div></div></div><hr><h2 id="how-to-update-with-each-provider">How to update with each provider</h2><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1rem 1.25rem;"><div style="display:flex; align-items:flex-start; gap:12px; margin-bottom:10px;"><span style="display:inline-flex; align-items:center; justify-content:center; width:24px; height:24px; border-radius:50%; background:#017E51; color:#ffffff; font-size:11px; font-weight:500; flex-shrink:0;">1</span><p style="font-size:13px; color:#085041; margin:2px 0 0; line-height:1.6;"><strong>Apple Pay:</strong> Open <a href="shoebox://" style="color:#085041;"><strong>Apple Wallet</strong></a>, tap the three dots on your card, and update the card info in settings.</p></div><div style="display:flex; align-items:flex-start; gap:12px; margin-bottom:10px;"><span style="display:inline-flex; align-items:center; justify-content:center; width:24px; height:24px; border-radius:50%; background:#017E51; color:#ffffff; font-size:11px; font-weight:500; flex-shrink:0;">2</span><p style="font-size:13px; color:#085041; margin:2px 0 0; line-height:1.6;"><strong>Google Wallet:</strong> Visit <a href="https://pay.google.com" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>pay.google.com</strong></a> to manage your cards.</p></div><div style="display:flex; align-items:flex-start; gap:12px; margin-bottom:10px;"><span style="display:inline-flex; align-items:center; justify-content:center; width:24px; height:24px; border-radius:50%; background:#017E51; color:#ffffff; font-size:11px; font-weight:500; flex-shrink:0;">3</span><p style="font-size:13px; color:#085041; margin:2px 0 0; line-height:1.6;"><strong>PayPal:</strong> Log in at <a href="https://paypal.com" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>paypal.com</strong></a> and go to Wallet.</p></div><div style="display:flex; align-items:flex-start; gap:12px;"><span style="display:inline-flex; align-items:center; justify-content:center; width:24px; height:24px; border-radius:50%; background:#017E51; color:#ffffff; font-size:11px; font-weight:500; flex-shrink:0;">4</span><p style="font-size:13px; color:#085041; margin:2px 0 0; line-height:1.6;"><strong>Shop Pay:</strong> Head to <a href="https://shop.app" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>shop.app</strong></a> to access and manage your info.</p></div></div><div style="background:#E1F5EE; border-radius:12px; padding:1rem 1.25rem;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 8px;">Have a Subscribe &amp; Save subscription?</p><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">You can update your subscription payment method directly in the <a href="https://koh.com/a/account/login" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>subscription portal</strong></a>. Log in, go to your subscription settings, and update the payment method from there.</p><div style="display:flex; flex-direction:column; gap:8px;"><a href="https://koh.com/a/account/login" target="_blank" rel="noopener noreferrer" style="display:block; font-size:12px; font-weight:500; color:#0F6E56; text-decoration:none; background:#ffffff; border:1.5px solid #5DCAA5; border-radius:20px; padding:5px 14px; text-align:center;">Go to subscription portal</a></div></div></div><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">Our GenAI Experience Agent is available 24/7 for instant answers.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:500; color:#017E51; text-decoration:none; background:#ffffff; border-radius:20px; padding:5px 14px;">Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:500; color:#017E51; text-decoration:none; background:#ffffff; border-radius:20px; padding:5px 14px;">Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Humans are still here. We&apos;ll respond if asked or when ROS-E can&apos;t help, usually within 1 to 2 business days.</p></div><p style="display:none;">koh update payment, koh change card details, koh payment method, koh subscription payment, koh apple pay update, koh google pay update, koh paypal update, koh shop pay update, koh credit card update, koh billing details, koh payment provider, koh subscription portal payment, koh update card subscribe and save, koh payment details change, koh card expired subscription</p></article>

How can I update my card or payment details?

We don’t offer gift cards at the moment. We know they can be a great gifting option, so it’s something we may explore in the future, but there aren’t any plans just yet.

<article id="gift-cards-availability" class="promo-article"><p><strong>TL;DR:</strong> We don&#x2019;t currently sell gift cards.</p><hr><h2 id="gift-card-availability">Gift card availability</h2><p id="isPasted">At this time, Koh does not offer physical or digital gift cards for purchase.</p><p>While we occasionally provide gift cards as part of promotional campaigns, they are not available for general sale.</p><p>Although this is something we may explore in the future, it is not currently on our product roadmap and there are no immediate plans to introduce gift card functionality.</p><p>We truly appreciate the interest in gifting Koh, and we&#x2019;ll be sure to share any updates if this changes down the track.</p><p style="display:none;">koh gift card, koh gift voucher, buy koh gift card, koh e gift card, koh digital voucher, does koh sell gift cards, koh gift card purchase, koh gift card not available, koh voucher option</p></article>

Do you sell gift cards?

Billing addresses can't be changed once an order is placed — but there's a workaround for tax purposes.

<article id="billing-address-change" class="promo-article"><p><strong>TL;DR:</strong> Billing addresses cannot be changed once an order has been placed. If you need updated details for tax or accounting purposes, you can download a dynamic tax invoice from your account and edit the relevant fields.</p><hr><h2 id="why-billing-addresses-cant-be-changed">Why billing addresses can&apos;t be changed</h2><p>Once an order is submitted, the billing address is locked. We rely on customers to provide accurate information at checkout, and we&apos;re not able to modify submitted order details after the fact for security and record integrity reasons.</p><hr><h2 id="need-different-details-on-your-invoice">Need different details on your invoice?</h2><p>If you need an invoice that reflects different billing details, for example, for business expense or tax purposes, you can download a dynamic tax invoice from your order status page. This allows you to update certain fields to match your records without altering the original order.</p><hr><h2 id="avoid-this-next-time">Avoid this next time</h2><p>Double-check your billing address before completing checkout. Once the order is confirmed, we have no way to update it on the order itself.</p><p style="display:none;">koh change billing address, koh billing address wrong, koh update billing address after order, koh billing address incorrect, koh order billing details, koh tax invoice edit, koh dynamic tax invoice, koh invoice business purchase, koh gst invoice, koh billing address locked, koh billing address submitted, koh wrong billing address what to do, koh billing vs shipping address, koh invoice details incorrect, koh accounting invoice koh, koh order invoice download, koh billing address security</p></article>

Can I change my billing address after placing an order?

It depends on how you got it. Purchased gift cards last 3 years. Promotional ones can expire sooner.

<article id="gift-card-expiry" class="promo-article"><p><strong>TL;DR:</strong> It depends on how the gift card was issued. Gift cards you purchased have a minimum 3-year expiry under Australian Consumer Law. Gift cards issued free of charge as part of a promotion are legally exempt from that rule and may carry a shorter expiry period.</p><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1rem 1.25rem;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 8px;">Purchased gift cards: 3-year minimum</p><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">Under the Australian Consumer Law (ACL), any gift card sold for value must be redeemable for a minimum of 3 years from the date of purchase. This applies to gift cards bought directly as a gift for someone else.</p><div style="display:flex; flex-wrap:wrap; gap:6px;"><span style="font-size:12px; font-weight:500; color:#085041; background:#A3D6B1; border-radius:20px; padding:3px 10px;">3-year minimum</span> <span style="font-size:12px; font-weight:500; color:#085041; background:#A3D6B1; border-radius:20px; padding:3px 10px;">ACL protected</span> <span style="font-size:12px; font-weight:500; color:#085041; background:#A3D6B1; border-radius:20px; padding:3px 10px;">Expiry must be displayed</span></div></div><div style="background:#FAEEDA; border-radius:12px; padding:1rem 1.25rem;"><p style="font-size:13px; font-weight:500; color:#633806; margin:0 0 8px;">Promotional gift cards: shorter expiry applies</p><p style="font-size:13px; color:#854F0B; margin:0 0 10px; line-height:1.6;">The 3-year rule does not apply to gift cards issued free of charge for promotional purposes. This is confirmed by the ACCC and the ACL. Promotional gift cards, such as those earned through a spend threshold, referral, competition, or campaign, may carry a shorter expiry.</p><div style="display:flex; flex-wrap:wrap; gap:6px;"><span style="font-size:12px; font-weight:500; color:#633806; background:#FFF36E; border-radius:20px; padding:3px 10px;">Exempt from 3-year rule</span> <span style="font-size:12px; font-weight:500; color:#633806; background:#FFF36E; border-radius:20px; padding:3px 10px;">Expiry set by promotion terms</span></div></div></div><hr><h2 id="how-to-tell-which-type-you-have">How to tell which type you have</h2><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1rem 1.25rem;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 8px;">Check how it was issued</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">If you purchased the gift card directly or received it as a bought gift from someone else, the 3-year ACL protection applies. If the gift card was issued to you automatically, as part of a spend reward, a referral bonus, a promotional campaign, or any offer where you did not pay for it, it is a promotional gift card and the 3-year rule does not apply. Check the original email or terms for the expiry date that applied at the time of issue.</p></div><div style="background:#FAEEDA; border-radius:12px; padding:1rem 1.25rem;"><p style="font-size:13px; font-weight:500; color:#633806; margin:0 0 8px;">If your card has expired</p><p style="font-size:13px; color:#854F0B; margin:0; line-height:1.6;">If your gift card has expired, we are not able to reactivate or extend it. If you believe your card was a purchased gift card (not a promotional gift with purchase) and it expired in under 3 years, please contact our team with your original purchase details and we will review it.</p></div></div><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">Our GenAI Experience Agent is available 24/7 for instant answers.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:500; color:#017E51; text-decoration:none; background:#ffffff; border-radius:20px; padding:5px 14px;">Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:500; color:#017E51; text-decoration:none; background:#ffffff; border-radius:20px; padding:5px 14px;">Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Humans are still here. We&apos;ll respond if asked or when ROS-E can&apos;t help, usually within 1 to 2 business days.</p></div><p style="display:none;">koh gift card expiry, koh gift card expired, koh gift card how long valid, koh promotional gift card, koh gift card 3 years, koh gift voucher expired, koh gift card australia law, koh gift card terms, does koh gift card expire, koh gift card redemption, koh spend reward gift card, koh referral gift card, koh promotional voucher expired, australian consumer law gift card, acl gift card 3 year rule, promotional gift card exempt australia</p></article>

Do Koh gift cards expire?

Promotional offers

We're always here via email, care.au@cx.koh.com or fill out the form and we'll be in touch as soon as possible. Our support hours are 9am - 5:00pm AEST Monday to Friday.

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