No, but Koh's 30-day money-back guarantee lets you try the full product risk-free →

<article id="product-samples" class="promo-article"><p><strong>TL;DR:</strong> No, Koh doesn&apos;t offer samples. Every product is covered by a 30-day money-back guarantee instead, you get the full-size product, use it on real cleaning jobs for up to 30 days, and if it&apos;s not for you, return it for a refund. For trying a few products at once, Starter Kits are usually the best place to start.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><hr><div itemprop="mainEntity" id="why-no-samples"><h2 itemprop="name" id="does-koh-offer-free-samples">Does Koh offer free samples?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Koh doesn&apos;t currently offer free samples or trial sizes. Cleaning products are different from things like fragrance or skincare where a small sample gives you a useful sense of the product. Cleaning works in real-life use, you need to spray it on actual surfaces, see how it cuts through actual grease or soap scum, and use it across enough cleans to see whether it suits your routine. A small sample wouldn&apos;t answer those questions, so instead Koh covers every product with a 30-day money-back guarantee. You get the full-size product, you use it on real cleaning jobs, and if it doesn&apos;t work for you, you get a refund.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">No, Koh doesn&apos;t currently offer free samples or trial sizes. Cleaning products are different from things like fragrance or skincare, you need to use them on actual surfaces, across actual cleaning jobs, to know if they work for you. A small sample wouldn&apos;t answer that.</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Instead, every Koh product is covered by a <strong>30-day money-back guarantee</strong>. You get the full-size product, use it on real cleans for up to 30 days, and if it&apos;s not for you, you get a refund.</p></div></div></div><hr><div itemprop="mainEntity" id="how-mbg-works"><h2 itemprop="name" id="how-does-the-30-day-money-back-guarantee-work">How does the 30-day money-back guarantee work?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Koh&apos;s 30-day money-back guarantee lets you return any product within 30 days of delivery for a refund. You don&apos;t need to send back unused product or original packaging, the guarantee specifically covers products you&apos;ve actually used. If you&apos;ve tried it and it&apos;s not for you, that&apos;s the use case the guarantee is built for. To start a return, use the returns flow on the Koh Help Centre, the flow handles return requests directly without needing to contact our team. Once approved, you&apos;ll receive a return label or refund instructions depending on your situation. Full terms are on the dedicated 30-day money-back guarantee page on koh.com.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">The 30-day money-back guarantee covers any product within 30 days of delivery. You don&apos;t need to send back unused product or original packaging, the guarantee specifically covers products you&apos;ve actually tried.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Use the returns flow on the Help Centre to start a return, no need to contact our team. Once approved, you&apos;ll receive return instructions.</p><p style="text-align:center; margin:0 0 12px;"><a href="https://koh.com/pages/help-centre?hcUrl=%252Fen-US%252Fflows%252F01K2KNF68ZTCZ49SSG289CGCTE" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Start a return</a></p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Full terms: <a href="https://koh.com/pages/30-day-money-back-guarantee" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>30-day money-back guarantee page</strong></a>.</p></div></div></div><hr><div itemprop="mainEntity" id="try-multiple-products"><h2 itemprop="name" id="what-if-i-want-to-try-multiple-products">What if I want to try multiple products?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">If you want to try a few different Koh products at once rather than committing to a single one, Starter Kits are designed for exactly that. Each Starter Kit is a pre-packed bundle built around a specific cleaning task, kitchen, bathroom, laundry, or whole-home, with the products and tools that work together for that task. Bundle pricing is sharper than buying the items individually, so you&apos;re paying less to try more. Starter Kits are also covered by the 30-day money-back guarantee, so if the kit doesn&apos;t work for your home, you can return it within 30 days for a refund.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">Starter Kits are pre-packed bundles built around a specific task, kitchen, bathroom, laundry, or whole-home, with products and tools that work together. Bundle pricing is sharper than buying the items individually, so you pay less to try more.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Starter Kits are covered by the 30-day money-back guarantee too, so if the kit doesn&apos;t work for your home, you can return it within 30 days.</p><p style="text-align:center; margin:0;"><a href="https://koh.com/collections/starter-kits" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Browse Starter Kits</a></p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(200px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Product_Still_Universal-Cleaner-4L.jpg?width=400" alt="Koh Universal Cleaner" style="width:100%; height:auto; border-radius:12px 12px 0 0;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Universal Cleaner</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">The most-certified product in the Koh range. Most popular starting point for first-time customers.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/cart/add?id=40332469796936&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a><a href="https://koh.com/products/universal-cleaner" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View product</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/collections/starter-kits" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/3.Koh_Value_Lifestyle_Bath-Shower_594542d9-5ff4-463a-8d1c-49ba629d1941.jpg?width=400" alt="Koh Starter Kits" style="width:100%; height:auto; border-radius:12px 12px 0 0;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/collections/starter-kits" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Starter Kits</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Try multiple products at once with bundle pricing. Kitchen, bathroom, laundry, and whole-home options.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/collections/starter-kits" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">View kits</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on future orders.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh sample, koh free sample, koh trial, koh try before buy, koh sample size, koh tester, koh small bottle, koh sample request, koh 30 day money back guarantee, koh MBG, koh risk free trial, koh refund, koh return product, koh starter kit sample, koh first time customer, koh new customer trial, koh test product, koh try koh, koh travel size, koh mini bottle, koh trial pack, koh sample pack, koh starter pack, do koh do samples, can I get koh sample, koh sample shipping</p></article>

Can I have a sample?

Koh accepts Visa, Mastercard, Amex, Apple Pay, Google Pay, Shop Pay, PayPal, Afterpay, and more. Installments aren't available for subscriptions.

What payment methods does Koh accept?

Yes, Afterpay is available on one-off Koh orders. Not available on Subscribe & Save subscriptions →

<article id="afterpay-availability" class="promo-article"><p><strong>TL;DR:</strong> Yes, Koh accepts Afterpay buy-now-pay-later on one-off orders, you can split your purchase into four interest-free instalments. Afterpay is not available on Subscribe &amp; Save subscription orders, since subscriptions need a payment method that can charge automatically each cycle. If you want both Afterpay and ongoing supply, place a one-off order with Afterpay first, then start a subscription separately.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#A3D6B1;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#A3D6B1;"><br></div></div><div style="display:flex; justify-content:center; margin:1rem 0;"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/AP_logo_badge_6328x2204_blackmint_png.png?v=1723508711" alt="Afterpay accepted at Koh" style="width:auto; height:48px; border-radius:6px;" class="fr-fic fr-dii"></div><hr><div itemprop="mainEntity" id="afterpay-yes"><h2 itemprop="name" id="does-koh-accept-afterpay">Does Koh accept Afterpay?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Yes, Koh accepts Afterpay on one-off Australian orders. Afterpay splits your purchase into four equal interest-free instalments, the first paid at checkout and the remaining three over the following six weeks. To use Afterpay, select it as your payment method at Koh checkout and complete the Afterpay sign-in or sign-up flow. Afterpay handles the credit decision, eligibility, and instalment schedule, Koh receives the full order amount upfront and ships your order normally. Standard Koh order processing and delivery timeframes apply regardless of whether you pay with Afterpay or another method.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">Yes, on one-off Australian orders. Afterpay splits your purchase into <strong>four equal interest-free instalments</strong>, the first paid at checkout and the remaining three over the following six weeks.</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Select Afterpay as your payment method at checkout and complete the Afterpay sign-in or sign-up flow. Afterpay handles eligibility and the instalment schedule, Koh ships your order normally. Standard processing and delivery times apply.</p></div></div></div><hr><div itemprop="mainEntity" id="not-on-subscriptions"><h2 itemprop="name" id="why-cant-i-use-afterpay-on-a-subscription">Why can&apos;t I use Afterpay on a subscription?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Afterpay is not available on Koh Subscribe &amp; Save subscription orders. This is an Afterpay limitation rather than a Koh decision, Afterpay&apos;s buy-now-pay-later model is designed for one-off purchases where the order amount is known upfront. Subscriptions need a payment method that can charge automatically on each recurring delivery, such as a credit or debit card, PayPal, Apple Pay, or Google Pay. If you&apos;re on the checkout page with a subscription product in your cart and don&apos;t see Afterpay as an option, that&apos;s why. The same restriction applies to PayPal Pay-in-4 and other instalment-style payment methods.</p><div style="background:#FAEEDA; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#633806; margin:0 0 10px;">&#x26A0; Afterpay isn&apos;t available on Subscribe &amp; Save</p><p style="font-size:13px; color:#854F0B; margin:0 0 10px; line-height:1.6;">This is an Afterpay limitation, not a Koh decision. Afterpay&apos;s model is built for one-off purchases where the order amount is known upfront. Subscriptions need a payment method that can charge automatically each cycle.</p><p style="font-size:13px; color:#854F0B; margin:0; line-height:1.6;">If you&apos;re checking out with a subscription product and don&apos;t see Afterpay, that&apos;s why. The same applies to PayPal Pay-in-4 and other instalment methods. Use a card, PayPal, Apple Pay, or Google Pay for subscriptions instead.</p></div></div></div><hr><div itemprop="mainEntity" id="want-both"><h2 itemprop="name" id="what-if-i-want-to-use-afterpay-and-also-subscribe">What if I want to use Afterpay and also subscribe?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">If you want to use Afterpay for the upfront cost of a Koh order and also start a subscription for ongoing supply, the cleanest path is to place two separate orders. First, place a one-off order with Afterpay for the products you want now. Then, separately, start a Subscribe &amp; Save subscription on the same products using a credit or debit card, PayPal, Apple Pay, or Google Pay. The subscription will deliver on its own schedule, and you can pause or cancel it any time from your Koh account. This gives you the upfront flexibility of Afterpay plus the ongoing convenience and Subscribe &amp; Save discount on future deliveries.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">Place two separate orders:</p><p style="font-size:13px; color:#0F6E56; margin:0 0 8px; line-height:1.6;"><strong>1. One-off with Afterpay.</strong> Get the products you need now, paid in four interest-free instalments.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;"><strong>2. Subscribe &amp; Save separately.</strong> Start a subscription on the same products using a card, PayPal, or wallet for the recurring charge.</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">You get Afterpay flexibility upfront plus ongoing Subscribe &amp; Save delivery and discount on future cycles. Pause or cancel the subscription any time from your Koh account.</p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(200px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner-2l" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/Koh_Value_Lifestyle_UC2L_b586789a-a7f7-48e8-a043-f58e48d5881d.jpg?width=400" alt="Koh Universal Cleaner 2L" style="width:100%; height:auto; border-radius:12px 12px 0 0;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner-2l" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Universal Cleaner</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Spray, wipe, no rinse. 20+ surfaces. Pay in four with Afterpay at checkout.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/cart/add?id=40332469796936&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a><a href="https://koh.com/products/universal-cleaner-2l" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View product</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://go.koh.com/hc-payment-methods" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/Ocean-Greensparks-V3.jpg?width=400" alt="Koh payment methods" style="width:100%; height:auto; border-radius:12px 12px 0 0;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://go.koh.com/hc-payment-methods" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>All accepted payment methods</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Cards, digital wallets, PayPal, Afterpay, plus the full breakdown of what works on subscriptions.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://go.koh.com/hc-payment-methods" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Read the article</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on future orders.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh afterpay, does koh offer afterpay, koh pay in 4, koh pay in four, koh installments, koh BNPL, koh buy now pay later, koh afterpay subscription, can i use afterpay on koh, koh afterpay subscribe and save, afterpay subscription order, koh installment payment, koh split payment, koh pay later, koh afterpay terms, koh afterpay limit, afterpay on koh.com, koh afterpay checkout, koh subscribe afterpay together, koh order with afterpay, afterpay koh starter kit, koh afterpay eligibility</p></article>

Do you have Afterpay?

Returns and refunds for Koh products bought from a retailer (Woolworths, Aldi, Harris Farm, Amazon) need to go through that retailer →

<article id="retail-purchase-returns" class="promo-article"><p><strong>TL;DR:</strong> If you bought Koh from a retailer (Woolworths, Aldi, Harris Farm, Amazon, or anywhere other than koh.com), returns, refunds, and exchanges go through that retailer&apos;s customer service. Once Koh products are stocked by a retailer they become the retailer&apos;s inventory, so they handle the return on their end. Koh can still help with product questions and usage guidance any time.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><hr><div itemprop="mainEntity" id="where-to-go"><h2 itemprop="name" id="where-do-i-go-for-a-retail-return">Where do I go for a retail return?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">If you bought Koh from a retailer rather than from koh.com, the return needs to go through that retailer&apos;s customer service. Take the product (and proof of purchase if you have it) back to the store, or contact the retailer&apos;s online support if you bought from their website. The retailer will sort out your return, refund, or exchange directly. If the issue is a product fault that needs investigation, the retailer will raise a claim with the Koh wholesale team behind the scenes, so the right team gets visibility on any quality issues. Common Koh retail stockists include Woolworths, Aldi, Harris Farm, and Amazon, but the same applies for any retailer.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">Take the product (and your proof of purchase if you have it) back to the store, or contact the retailer&apos;s online support if you bought from their website. The retailer handles your return, refund, or exchange directly.</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">If it&apos;s a product fault that needs investigation, the retailer raises a claim with our wholesale team behind the scenes. The right team gets visibility either way.</p></div></div></div><hr><div itemprop="mainEntity" id="why"><h2 itemprop="name" id="why-cant-koh-process-the-return-directly">Why can&apos;t Koh process the return directly?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Once Koh products are stocked by a retailer like Woolworths, Aldi, Harris Farm, or Amazon, they become the retailer&apos;s inventory. The retailer paid for the stock at wholesale, set their own retail price, and is the seller on record for your purchase. Returns, refunds, and exchanges follow the seller, which means the retailer is the right place for those processes. Koh can&apos;t process a return for a product Koh didn&apos;t sell, just like Woolworths can&apos;t process a return for something you bought direct from koh.com. The same logic applies in either direction.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Once Koh products are stocked by a retailer they become the retailer&apos;s inventory. The retailer paid for the stock at wholesale, set their own retail price, and is the seller on record for your purchase. Returns follow the seller, just like Woolworths can&apos;t process a return for something you bought direct from koh.com.</p></div></div></div><hr><div itemprop="mainEntity" id="koh-can-still-help"><h2 itemprop="name" id="what-can-koh-still-help-with">What can Koh still help with?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Koh can still help with product questions, usage guidance, ingredient information, and any general advice about how to use the product, regardless of where you bought it. If you&apos;re wondering whether a Koh product is safe for a specific surface, how to dilute it, what to do about a stubborn stain, or anything else about the product itself, contact the Koh team and we&apos;ll help. The retailer relationship only applies to commercial transactions like returns and refunds, the product knowledge is the same wherever you bought it from.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">Plenty. Product questions, usage guidance, ingredient information, surface compatibility, dilution ratios, stubborn stains, anything about how to actually use the product, regardless of where you bought it.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">The retailer relationship only applies to commercial transactions like returns and refunds. Product knowledge is the same wherever you bought it.</p><p style="text-align:center; margin:0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Ask a product question</a></p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(200px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Product_Still_Universal-Cleaner-4L.jpg?width=400" alt="Koh Universal Cleaner" style="width:100%; height:auto; border-radius:12px 12px 0 0;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Universal Cleaner</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Buying direct gives you access to the 30-day money-back guarantee and Subscribe &amp; Save discount.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/cart/add?id=40332469796936&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a><a href="https://koh.com/products/universal-cleaner" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View product</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/collections/starter-kits" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/3.Koh_Value_Lifestyle_Bath-Shower_594542d9-5ff4-463a-8d1c-49ba629d1941.jpg?width=400" alt="Koh Starter Kits" style="width:100%; height:auto; border-radius:12px 12px 0 0;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/collections/starter-kits" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Browse Starter Kits</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Koh Starter Kits are direct-only, you won&apos;t find them in retailers. Bundle pricing on the products that work together.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/collections/starter-kits" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">View kits</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Direct buyers earn points on every Koh order, redeemable for discounts on future purchases. Retail purchases don&apos;t qualify.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh retail return, koh woolworths return, koh aldi return, koh harris farm return, koh amazon return, koh supermarket return, koh retailer refund, koh wholesale return, koh bought in store, koh in-store purchase, koh non-koh-com purchase, koh third party retailer, koh return without receipt, koh broken product woolworths, koh damaged aldi, koh exchange retailer, koh stockist return, where to return koh, can koh refund retail purchase, koh chemist warehouse, koh stockist list, koh in store, koh in-store purchase return</p></article>

I bought Koh from Woolworths or another retailer, can you help with a return?

Amazon handles fulfilment and packaging for their orders. Contact Amazon directly for the fastest fix →

<article id="amazon-orders-issues" class="promo-article"><p><strong>TL;DR:</strong> When you buy Koh through Amazon, Amazon handles payment, order processing, shipping, and packaging end to end. For any issues with those orders (damaged packaging, missing items, wrong product), Amazon is the fastest path to a fix. Koh is still here to help with product questions any time.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><hr><div itemprop="mainEntity" id="why-amazon"><h2 itemprop="name" id="why-does-amazon-handle-my-order">Why does Amazon handle my order?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Orders placed through Amazon are packed and shipped from Amazon&apos;s own warehouses, not from Koh&apos;s warehouses. Their logistics, packaging methods, and fulfilment policies are entirely within Amazon&apos;s control. Koh doesn&apos;t have visibility into how individual Amazon orders are picked, packed, or shipped once they&apos;re in the Amazon network. The seller of record for the transaction is Amazon, which means Amazon handles the order from start to finish.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Orders placed through <a href="https://www.amazon.com.au/stores/Koh/page/A0439E78-8892-4508-942D-E6DB3166E19C" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Amazon</strong></a> are packed and shipped from Amazon&apos;s own warehouses. Their logistics, packaging, and fulfilment are entirely within Amazon&apos;s control, Koh doesn&apos;t have visibility into how individual Amazon orders are handled once they&apos;re in the Amazon network. The seller of record is Amazon, so Amazon handles the order from start to finish.</p></div></div></div><hr><div itemprop="mainEntity" id="who-to-contact"><h2 itemprop="name" id="who-do-i-contact-for-a-damaged-missing-or-incorrect-order">Who do I contact for a damaged, missing, or incorrect order?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">If your Amazon order arrived damaged, is missing items, has incorrect products, or has any other fulfilment issue, contact Amazon directly. Amazon Customer Service is the fastest path to a fix for these issues, they can process refunds, replacements, and returns directly. It also ensures your feedback reaches the team that can actually act on it. Amazon support is available 24/7 through your Amazon account&apos;s Help section. Common Amazon order issues include damaged packaging, leaking products, missing items from a multi-item order, and wrong product shipped, all of which Amazon handles directly.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">For damaged packaging, missing items, wrong products, or any other fulfilment issue, <strong>Amazon is responsible for resolving it</strong>. Contacting Amazon directly is the fastest path to a fix, they can process refunds, replacements, and returns themselves.</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Amazon Customer Service is available 24/7 through the Help section of your Amazon account. Your feedback also reaches the team that can actually act on it.</p></div></div></div><hr><div itemprop="mainEntity" id="koh-still-helps"><h2 itemprop="name" id="what-can-koh-still-help-with">What can Koh still help with?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Koh can still help with product questions, usage guidance, ingredient information, and any general advice about how to use the product, regardless of where you bought it. If you&apos;re wondering whether a Koh product is safe for a specific surface, how to dilute it, what to do about a stubborn stain, or anything else about the product itself, contact the Koh team and we&apos;ll help. The Amazon relationship only applies to commercial transactions like returns and refunds for products you bought through them, the product knowledge is the same wherever you bought it.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">Plenty. Product questions, usage guidance, ingredient information, surface compatibility, dilution ratios, stubborn stains, anything about how to actually use the product, regardless of where you bought it.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">The Amazon relationship only applies to commercial transactions like returns and refunds. Product knowledge is the same wherever you bought it.</p><p style="text-align:center; margin:0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Ask a product question</a></p></div></div></div><hr><div itemprop="mainEntity" id="prefer-control"><h2 itemprop="name" id="prefer-more-control-over-your-order">Prefer more control over your order?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">For end-to-end Koh fulfilment plus access to Subscribe &amp; Save discounts, the 30-day money-back guarantee, Koh Perks rewards, and the full product range including Starter Kits and accessories, shop directly at koh.com. Direct orders give you the fastest path to issue resolution if anything goes wrong, since Koh handles the order from packing through delivery and aftercare. Select Koh products are also stocked at Woolworths, Aldi, and Harris Farm, but the full range and member benefits are only available direct.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">For end-to-end Koh fulfilment plus the 30-day money-back guarantee, Subscribe &amp; Save discounts, Koh Perks rewards, and the full product range (including Starter Kits and accessories), shop directly at <a href="https://koh.com" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>koh.com</strong></a>.</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Select Koh products are also stocked at Woolworths, Aldi, and Harris Farm, but the full range and member benefits are only available direct.</p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(200px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Product_Still_Universal-Cleaner-4L.jpg?width=400" alt="Koh Universal Cleaner" style="width:100%; height:auto; border-radius:12px 12px 0 0;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Universal Cleaner</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Buying direct gives you access to the 30-day money-back guarantee and Subscribe &amp; Save discount.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/cart/add?id=40332469796936&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a><a href="https://koh.com/products/universal-cleaner" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View product</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://go.koh.com/hc-retail-returns" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/Ocean-Greensparks-V3.jpg?width=400" alt="Bought Koh from a retailer? Returns through them" style="width:100%; height:auto; border-radius:12px 12px 0 0;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://go.koh.com/hc-retail-returns" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Bought Koh from another retailer?</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Same logic applies to Woolworths, Aldi, Harris Farm, and other stockists, returns go through the seller.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://go.koh.com/hc-retail-returns" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Read the article</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Direct buyers earn points on every Koh order, redeemable for discounts on future purchases. Amazon orders don&apos;t qualify.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh amazon order issue, koh amazon damaged, koh amazon packaging, koh amazon missing item, koh bought on amazon, koh amazon refund, koh amazon complaint, koh amazon vs koh.com, where to buy koh, koh woolworths, koh amazon australia, koh amazon return, koh amazon damaged box, koh amazon wrong item, koh amazon contact, koh from amazon help, koh amazon FBA, koh fulfilled by amazon, koh sold by amazon, koh amazon shipping issue, koh amazon storefront, koh amazon refund process, can koh refund my amazon order</p></article>

I bought Koh on Amazon, who do I contact about my order?

Most code-not-applying issues are extra spaces from copy-paste, wrong account login, or unmet conditions

<article id="promo-code-not-applying" class="promo-article"><p><strong>TL;DR:</strong> Most code-won&apos;t-apply issues come down to three things: extra spaces from copy-pasting, being logged into the wrong account, or the code having conditions you don&apos;t meet (minimum spend, product exclusions, first-order only). Type the code manually, log in with the email it was sent to, and check the conditions. If your code is a gift card or eGift card, the same applies plus a few card-specific checks below.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><hr><div itemprop="mainEntity" id="before-placing-order"><h2 itemprop="name" id="quick-fixes-to-try-before-placing-your-order">Quick fixes to try before placing your order</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Most promo code issues at the Koh checkout come down to a few common causes. First, extra spaces from copy-pasting can break a code, hidden formatting characters get included along with the code itself. Type the code manually instead of pasting. Second, codes are often tied to a specific account, the email or phone number we sent them to. If you&apos;re logged in with a different account, the code won&apos;t apply. Third, codes have conditions, expiry date, minimum spend, product eligibility, first-order only, or one-use-per-customer. If the code has expired or your cart doesn&apos;t meet the conditions, the code won&apos;t apply. Working through these three checks fixes most code issues.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 12px;">Three things to check first</p><div style="display:flex; gap:12px; margin:0 0 12px; align-items:flex-start;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">1</div><div style="flex:1;"><p style="font-size:13px; color:#0F6E56; margin:0 0 4px; line-height:1.6;"><strong>Type the code manually.</strong></p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Copy-pasting often picks up extra spaces or hidden formatting characters. Typing it directly avoids this.</p></div></div><div style="display:flex; gap:12px; margin:0 0 12px; align-items:flex-start;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">2</div><div style="flex:1;"><p style="font-size:13px; color:#0F6E56; margin:0 0 4px; line-height:1.6;"><strong>Log in with the right account.</strong></p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Codes are often tied to a specific email or phone number, the one we sent it to. If you&apos;re using a different account, the code won&apos;t apply.</p></div></div><div style="display:flex; gap:12px; margin:0; align-items:flex-start;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">3</div><div style="flex:1;"><p style="font-size:13px; color:#0F6E56; margin:0 0 4px; line-height:1.6;"><strong>Check the code&apos;s conditions.</strong></p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Expiry date, minimum spend, product eligibility, first-order only, one-use-per-customer. If you don&apos;t meet the conditions, the code won&apos;t apply.</p></div></div></div></div></div><hr><div itemprop="mainEntity" id="common-conditions"><h2 itemprop="name" id="what-conditions-might-block-my-code">What conditions might block my code?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">The most common conditions that prevent a Koh promo code from applying at checkout are: minimum spend not reached (your cart total is below the threshold the code requires), product exclusions (the code only works on specific products or collections, not your current cart contents), first-order only (the code is for new customers and you&apos;ve ordered before), one-use-per-customer (you&apos;ve already redeemed this code), not stackable with other discounts (you have another discount already applied), expired (the promotion window has ended), and Subscribe &amp; Save exclusion (most promo codes don&apos;t apply to subscription orders). The terms attached to your code are usually in the email, SMS, or page where you got the code, check there for the specific conditions.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">Common conditions that block a Koh promo code:</p><p style="font-size:13px; color:#0F6E56; margin:0 0 6px; line-height:1.6;"><strong>Minimum spend.</strong> Your cart total is below the threshold the code requires.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 6px; line-height:1.6;"><strong>Product exclusions.</strong> The code only works on specific products or collections, not your cart.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 6px; line-height:1.6;"><strong>First-order only.</strong> The code is for new customers and you&apos;ve ordered before.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 6px; line-height:1.6;"><strong>One-use-per-customer.</strong> You&apos;ve already redeemed this code.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 6px; line-height:1.6;"><strong>Not stackable.</strong> You already have another discount applied.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 6px; line-height:1.6;"><strong>Expired.</strong> The promotion window has ended.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;"><strong>Subscribe &amp; Save exclusion.</strong> Most promo codes don&apos;t apply to subscription orders.</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">The terms attached to your code are usually in the email, SMS, or page where you got it, more on that in <a href="https://go.koh.com/hc-voucher-validity" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>How long are vouchers and promo codes valid for?</strong></a></p></div></div></div><hr><div itemprop="mainEntity" id="gift-card-troubleshooting"><h2 itemprop="name" id="my-gift-card-or-egift-card-isnt-working-what-now">My gift card or eGift card isn&apos;t working, what now?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">For Koh gift cards and eGift cards, the same general troubleshooting applies (type the code manually, no extra spaces, check the right account), plus a few card-specific checks. First, gift card codes are case-sensitive and usually contain both letters and numbers, double-check character-by-character that you&apos;ve entered it correctly, especially around easily-confused characters like 0 and O, or 1 and l. Second, gift cards have a balance, if you&apos;ve used part of the card already, the remaining balance might be less than your cart total. The card will apply but won&apos;t cover the full purchase. Third, gift cards don&apos;t expire under Australian Consumer Law (3-year minimum), but if you received an eGift card and can&apos;t find the email, check our article on eGift card delivery issues. If none of these resolve it, contact our team with the gift card code and a screenshot of the checkout error.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">Same general checks (type manually, right account) plus a few card-specific ones:</p><p style="font-size:13px; color:#0F6E56; margin:0 0 6px; line-height:1.6;"><strong>Watch for confusable characters.</strong> Gift card codes are case-sensitive. Double-check 0 vs O, 1 vs l, and uppercase vs lowercase.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 6px; line-height:1.6;"><strong>Check the balance.</strong> If you&apos;ve used part of the card, the remaining balance might be less than your cart total. The card will apply but won&apos;t cover the full purchase, you&apos;ll need a second payment method for the difference.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;"><strong>Lost the eGift email?</strong> Check spam, junk, and promotions. More: <a href="https://go.koh.com/hc-egift-card" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>I didn&apos;t receive my eGift card</strong></a></p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">If none of these resolve it, contact our team with the gift card code and a screenshot of the checkout error.</p></div></div></div><hr><div itemprop="mainEntity" id="still-not-working"><h2 itemprop="name" id="tried-everything-and-still-stuck">Tried everything and still stuck?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">If you&apos;ve typed the code manually, logged in with the right account, reviewed the conditions, and (for gift cards) double-checked character-by-character and the balance, and the code still won&apos;t apply, contact our team. Send a screenshot of the checkout error plus the code and a note about where you got it. The team can investigate, confirm the code&apos;s status, issue a replacement code if appropriate, or apply the discount manually if the issue is on our end.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Send a screenshot of the checkout error plus the code and a note about where you got it. The team can investigate, confirm the code&apos;s status, issue a replacement, or apply the discount manually if the issue is on our end.</p><p style="text-align:center; margin:0;"><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Contact our team</a></p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(200px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Product_Still_Universal-Cleaner-4L.jpg?width=400" alt="Koh Universal Cleaner" style="width:100%; height:auto; border-radius:12px 12px 0 0;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Universal Cleaner</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Most-certified product in the Koh range. Apply your code at checkout to test it.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/cart/add?id=40332469796936&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a><a href="https://koh.com/products/universal-cleaner" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View product</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://go.koh.com/hc-voucher-validity" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/Ocean-Greensparks-V3.jpg?width=400" alt="How long are Koh promo codes valid for?" style="width:100%; height:auto; border-radius:12px 12px 0 0;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://go.koh.com/hc-voucher-validity" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>How long are codes valid for?</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">If your code might just be expired, this article walks you through how to confirm validity and where to find terms.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://go.koh.com/hc-voucher-validity" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Read the article</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on future orders.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh promo code not working, koh gift card not working, koh code not applying, koh code error checkout, koh discount not applying, koh code invalid, koh code rejected, koh gift card error, koh egift card not working, koh code copy paste, koh code extra space, koh code wrong account, koh code conditions, koh code eligibility, koh checkout discount issue, koh apply promo code, koh enter gift card, troubleshoot koh code, koh code expired, koh code minimum spend, koh code first order only, koh code one use, koh code subscription, koh code stackable, koh gift card balance, koh egift balance, koh case sensitive code</p></article>

My promo code or gift card isn't working at checkout

Koh doesn't store card details. Update them with your payment provider, or update Subscribe & Save in the portal →

<article id="update-payment-details" class="promo-article"><p><strong>TL;DR:</strong> Koh doesn&apos;t store or manage card details, so we can&apos;t update them on your behalf. Update them with the payment provider you used at checkout (Apple Pay, Google Wallet, PayPal, Shop Pay, etc.). For expired cards, your bank usually issues a new card and most digital wallets sync automatically. If you have a Subscribe &amp; Save subscription, update payment directly in the <a href="https://koh.com/a/account/login" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>subscription portal</strong></a>.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><hr><div itemprop="mainEntity" id="why-koh-cant-update"><h2 itemprop="name" id="why-cant-koh-update-my-card-directly">Why can&apos;t Koh update my card directly?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Koh doesn&apos;t store or process full card numbers on our systems. Payment processing is handled by trusted, PCI-compliant providers like Apple Pay, Google Wallet, PayPal, and Shop Pay, your card details are stored securely with those providers, not with Koh. This means Koh can&apos;t see, change, or delete your stored card information. To update your card, go to the provider you used at checkout. If you&apos;re unsure which provider you used, check your Koh order confirmation email, the payment method appears in the order details.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">Koh doesn&apos;t store or process full card numbers. Payment processing happens through PCI-compliant providers (Apple Pay, Google Wallet, PayPal, Shop Pay), your card details live with them, not with Koh.</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">This means Koh can&apos;t see, change, or delete your stored card. Updates need to happen with the provider you used at checkout. Not sure which provider? Check your Koh order confirmation email, the payment method appears in the order details.</p></div></div></div><hr><div itemprop="mainEntity" id="card-expired-auto-update"><h2 itemprop="name" id="my-card-just-expired-do-i-need-to-do-anything">My card just expired, do I need to do anything?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">In most cases, no. When your bank issues a replacement card (expired card, lost card, fraud reissue), digital wallets like Apple Pay, Google Wallet, and Shop Pay typically sync the new card details automatically through the bank&apos;s tokenisation system. PayPal also auto-updates linked bank cards in many cases. The new expiry date and CVV update silently in the background, no manual update needed. If you find your saved card isn&apos;t working at checkout after a card replacement, that&apos;s when you&apos;d manually update with the provider, but for most customers it just works.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 10px;">&#x2713; Most card updates happen automatically</p><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">When your bank issues a replacement card (expired, lost, fraud reissue), Apple Pay, Google Wallet, and Shop Pay typically sync the new card details automatically through the bank&apos;s tokenisation system. PayPal also auto-updates linked bank cards in many cases.</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">The new expiry date and CVV update silently, no action required. If your saved card stops working at checkout after a replacement, that&apos;s when you&apos;d manually update, see below.</p></div></div></div><hr><div itemprop="mainEntity" id="how-to-update-each-provider"><h2 itemprop="name" id="how-do-i-update-with-each-payment-provider">How do I update with each payment provider?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">To update your card with Apple Pay, open the Wallet app on your iPhone, tap the card you want to update, tap the three dots (&#x22EF;) in the top right, and tap Card Information. From there you can remove and re-add the card, or contact your bank to push the new card details directly to your Wallet. To update Google Wallet, visit pay.google.com or open the Google Wallet app, tap the card, and tap Edit to update card details. To update PayPal, log in at paypal.com, go to Wallet, click the card you want to update, and click Update or Remove and re-add. To update Shop Pay, go to shop.app, log in, and manage your saved cards from your account settings. For all four providers, the actual card data lives with the issuing bank, so for expired cards the cleanest fix is to ask your bank to issue or push the replacement card to your wallet.</p><div style="display:grid; grid-template-columns:repeat(2, 1fr); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 10px;">Apple Pay</p><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">On iPhone, open <a href="shoebox://" style="color:#085041;"><strong>Apple Wallet</strong></a>, tap your card, tap the three dots (&#x22EF;) in the top right, then Card Information. Remove and re-add the card, or ask your bank to push the new card details to your Wallet.</p><div style="margin-top:auto;"><a href="shoebox://" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Open Apple Wallet</a></div></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 10px;">Google Wallet</p><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">Open the Google Wallet app or visit pay.google.com. Tap the card you want to update, then tap Edit to change card details or remove and re-add.</p><div style="margin-top:auto;"><a href="https://pay.google.com" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">pay.google.com</a></div></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 10px;">PayPal</p><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">Log in at paypal.com, go to Wallet. Click the card you want to update, then click Update, or Remove and re-add the new card.</p><div style="margin-top:auto;"><a href="https://www.paypal.com/au/cshelp/article/how-do-i-update-my-billing-and-shipping-information-help224" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">PayPal help</a></div></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 10px;">Shop Pay</p><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">Go to shop.app or open the Shop app, log in, and manage your saved cards from your account settings.</p><div style="margin-top:auto;"><a href="https://shop.app" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">shop.app</a></div></div></div></div></div><hr><div itemprop="mainEntity" id="subscribe-save-payment"><h2 itemprop="name" id="how-do-i-update-payment-for-my-subscribe--save-subscription">How do I update payment for my Subscribe &amp; Save subscription?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">For active Subscribe &amp; Save subscriptions, you can update the payment method directly in the Koh subscription portal. Log in to your Koh account, go to your subscription settings, and update the payment method from there. The change applies to your next scheduled delivery and all future cycles. Subscriptions can&apos;t use Afterpay or other buy-now-pay-later options, they need a payment method that can charge automatically each cycle, such as a credit or debit card, PayPal, Apple Pay, or Google Pay. If you don&apos;t see the option to update payment in the portal, check that you&apos;re logged in with the email address tied to the subscription.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">For active Subscribe &amp; Save subscriptions, update payment directly in the subscription portal. Log in to your Koh account, go to your subscription settings, and update the payment method from there. The change applies to your next scheduled delivery and all future cycles.</p><p style="text-align:center; margin:0 0 12px;"><a href="https://koh.com/a/account/login" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Go to subscription portal</a></p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Subscriptions can&apos;t use Afterpay or other buy-now-pay-later options, they need a payment method that can charge automatically each cycle (card, PayPal, Apple Pay, Google Pay). If you don&apos;t see the option to update payment in the portal, check you&apos;re logged in with the email tied to the subscription.</p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(200px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Product_Still_Universal-Cleaner-4L.jpg?width=400" alt="Koh Universal Cleaner" style="width:100%; height:auto; border-radius:12px 12px 0 0;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Universal Cleaner</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Most-certified product in the Koh range. Subscribe &amp; Save discount available at checkout.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/cart/add?id=40332469796936&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a><a href="https://koh.com/products/universal-cleaner" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View product</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://go.koh.com/hc-payment-methods" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/Ocean-Greensparks-V3.jpg?width=400" alt="Koh accepted payment methods" style="width:100%; height:auto; border-radius:12px 12px 0 0;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://go.koh.com/hc-payment-methods" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>All accepted payment methods</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Cards, digital wallets, PayPal, Afterpay, plus the full breakdown of what works on subscriptions.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://go.koh.com/hc-payment-methods" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Read the article</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on future orders.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh update payment, koh change card details, koh payment method, koh subscription payment, koh apple pay update, koh google pay update, koh paypal update, koh shop pay update, koh credit card update, koh billing details, koh payment provider, koh subscription portal payment, koh card expired, koh new card subscribe and save, koh update payment subscribe and save, koh wallet update, koh card replacement, koh tokenisation, koh subscription card change, koh how to change payment, can koh update my card, koh stored card, koh wallet sync, koh apple pay expired, koh google pay expired</p></article>

How do I update my payment card details?

No, Koh doesn't sell gift cards. To gift Koh, ship a Starter Kit directly to the recipient at checkout →

<article id="gift-cards-availability" class="promo-article"><p><strong>TL;DR:</strong> No, Koh doesn&apos;t currently sell gift cards. The simplest way to gift Koh is to order a Starter Kit (or any individual product) and enter the recipient&apos;s shipping address at checkout, the order goes straight to them. Gift cards may come back on the roadmap eventually but there&apos;s no current ETA.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><hr><div itemprop="mainEntity" id="gift-card-availability"><h2 itemprop="name" id="does-koh-sell-gift-cards">Does Koh sell gift cards?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">No, Koh doesn&apos;t currently sell physical or digital gift cards. Koh occasionally provides gift cards as part of promotional campaigns, but they&apos;re not available for general purchase. Gift cards aren&apos;t on the immediate product roadmap, though this could change in the future. If gift cards become available, they&apos;ll be announced via email and on the koh.com website.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">No, Koh doesn&apos;t currently sell physical or digital gift cards. Koh occasionally provides gift cards as part of promotional campaigns, but they&apos;re not available for general purchase.</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Gift cards aren&apos;t on the immediate roadmap, though this could change in the future. If they come back, it&apos;ll be announced via email and on koh.com.</p></div></div></div><hr><div itemprop="mainEntity" id="how-to-gift"><h2 itemprop="name" id="how-can-i-gift-koh-to-someone">How can I gift Koh to someone?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">The simplest way to gift Koh is to order products and ship them directly to the recipient. At checkout, enter the recipient&apos;s shipping address rather than your own. The order will be packed and dispatched straight to them, you&apos;ll receive the order confirmation by email and they&apos;ll receive the parcel. Starter Kits work especially well as gifts because they bundle complementary products around a specific cleaning task (kitchen, bathroom, laundry, whole-home), so the recipient gets a coordinated set rather than a single bottle. Universal Cleaner is also a popular gifting choice as the most-certified product in the Koh range. The 30-day money-back guarantee covers gift orders the same as any other order, so the recipient can return the products if they don&apos;t suit them.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">Order any product and ship it directly to the recipient. At checkout, enter the recipient&apos;s shipping address instead of your own. You receive the order confirmation by email, they receive the parcel.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;"><strong>Starter Kits work especially well as gifts</strong>, they bundle products around a specific task (kitchen, bathroom, laundry, whole-home) so the recipient gets a coordinated set. Universal Cleaner is also a popular single-product gift.</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">The 30-day money-back guarantee covers gift orders the same as any other order.</p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(200px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/collections/starter-kits" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/3.Koh_Value_Lifestyle_Bath-Shower_594542d9-5ff4-463a-8d1c-49ba629d1941.jpg?width=400" alt="Koh Starter Kits" style="width:100%; height:auto; border-radius:12px 12px 0 0;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/collections/starter-kits" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Starter Kits</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Curated bundles by task, kitchen, bathroom, laundry, whole-home. Best gift option in the Koh range.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/collections/starter-kits" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">View kits</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Product_Still_Universal-Cleaner-4L.jpg?width=400" alt="Koh Universal Cleaner" style="width:100%; height:auto; border-radius:12px 12px 0 0;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Universal Cleaner</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Most-certified product in the Koh range. Popular as a single-product gift.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/cart/add?id=40332469796936&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a><a href="https://koh.com/products/universal-cleaner" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View product</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on gift orders too, redeemable for discounts on future purchases.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh gift cards, koh gift voucher, buy koh gift card, koh e gift card, koh digital gift card, koh gift card availability, koh voucher purchase, does koh sell gift cards, koh gift, gift koh products, koh starter kit gift, gift koh universal cleaner, koh ship to friend, koh send as gift, koh egift, koh gift options, koh gift idea, koh as a present, koh gift roadmap, koh gift coming soon, gift wrapping koh, koh ship to different address</p></article>

Do you sell gift cards?

Edit your tax invoice details directly on the order status page. For full order changes, cancel within 60 minutes →

<article id="billing-address-change" class="promo-article"><p><strong>TL;DR:</strong> Yes, kind of. The billing address on the order itself is locked once submitted, but you can update tax invoice details (business name, ABN, billing address for accounting) directly on your order status page. If you need to change the actual order, cancel within 60 minutes and reorder with the correct details.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><hr><div itemprop="mainEntity" id="edit-tax-invoice"><h2 itemprop="name" id="how-do-i-update-my-tax-invoice-details">How do I update my tax invoice details?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">For business orders, expense claims, and GST records, you can edit your tax invoice details directly on the Koh order status page. Open the order confirmation email and click the View order or order status link, you&apos;ll see an option to edit invoice details. From there you can update fields like business name, ABN, and billing address as they appear on the tax invoice. The updated tax invoice is generated and available to download immediately. The original order record stays the same, only the tax invoice reflects your updated details, which is exactly what you need for accounting purposes. If you can&apos;t see the edit option on your order status page, contact our team and the team can issue a tax invoice with the correct details.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">For business orders, expense claims, or GST records, you can edit tax invoice details directly on your order status page. Update business name, ABN, billing address, all the fields that appear on the tax invoice itself.</p><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">How to do it</p><div style="display:flex; gap:12px; margin:0 0 10px; align-items:flex-start;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">1</div><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Open your order confirmation email and click View order, or use the order status link.</p></div><div style="display:flex; gap:12px; margin:0 0 10px; align-items:flex-start;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">2</div><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Look for the option to edit invoice or billing details and update the fields you need (business name, ABN, address).</p></div><div style="display:flex; gap:12px; margin:0 0 12px; align-items:flex-start;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">3</div><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Save and download the updated tax invoice. The original order stays untouched, only the invoice reflects your changes.</p></div><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Can&apos;t see the edit option? Contact our team and we can issue a tax invoice with the correct details.</p></div></div></div><hr><div itemprop="mainEntity" id="change-actual-order"><h2 itemprop="name" id="what-if-i-need-to-change-the-order-itself-not-just-the-invoice">What if I need to change the order itself, not just the invoice?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">If you need the order itself to reflect different billing details (not just the tax invoice), the cleanest path is to cancel within 60 minutes of placing the order, then reorder with the correct details. Use the order status flow on the Koh Help Centre to request the cancellation, the flow handles cancellation requests within the 60-minute window directly. After 60 minutes, the order is locked into fulfilment and can&apos;t be cancelled, you&apos;d need to either accept it as-is, or wait for it to arrive and use the 30-day money-back guarantee. For most customers, editing the tax invoice on the order status page (above) is the better path, the invoice is what matters for accounting, the order record itself is just internal data.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">If you need the order itself to reflect different details (not just the tax invoice), cancel within 60 minutes and reorder. The order status flow on the Help Centre handles cancellation requests directly.</p><p style="text-align:center; margin:0 0 12px;"><a href="https://go.koh.com/hc-cancel-order" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Cancel or change my order</a></p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">After 60 minutes, the order is locked into fulfilment. For most customers, editing the tax invoice on the order status page (above) is the better path, the invoice is what matters for accounting, the order record itself is internal data.</p></div></div></div><hr><div itemprop="mainEntity" id="why-not-edit-order"><h2 itemprop="name" id="why-isnt-the-orders-billing-address-itself-editable">Why isn&apos;t the order&apos;s billing address itself editable?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Once a Koh order is submitted, the billing address on the order record itself is locked. This is for security and record integrity, the order details captured at checkout form the official transaction record, and Koh can&apos;t modify submitted order details after the fact. The tax invoice is a separate, customer-editable document, which is what you actually need for accounting, expense claims, and GST records. The order record stays consistent across systems while the invoice can be updated to reflect the right business details. This split protects against unauthorised changes to financial records while still letting you get the invoice you need.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">The order record itself is locked at checkout for security and record integrity. The tax invoice is a separate, customer-editable document, which is what you actually need for accounting, expense claims, and GST records. The split protects against unauthorised changes to the financial record while still giving you the invoice with the right business details.</p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(200px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Product_Still_Universal-Cleaner-4L.jpg?width=400" alt="Koh Universal Cleaner" style="width:100%; height:auto; border-radius:12px 12px 0 0;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Universal Cleaner</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Most-certified product in the Koh range. Tax invoice editable on the order status page after checkout.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/cart/add?id=40332469796936&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a><a href="https://koh.com/products/universal-cleaner" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View product</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://go.koh.com/hc-cancel-order" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/Ocean-Greensparks-V3.jpg?width=400" alt="Cancel or change a Koh order" style="width:100%; height:auto; border-radius:12px 12px 0 0;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://go.koh.com/hc-cancel-order" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Cancel or change my order</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">60-minute window for cancellation. Address edits via account login. The full breakdown of what&apos;s editable post-order.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://go.koh.com/hc-cancel-order" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Read the article</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on future orders.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh change billing address, koh billing address wrong, koh update billing address, koh order billing address, koh tax invoice, koh edit invoice, koh order editing, koh billing address after order, koh wrong billing address, koh business invoice, koh invoice details, koh gst invoice, koh business purchase invoice, koh cancel order billing, koh ABN invoice, koh order status page edit, koh self service invoice, koh invoice business name, koh invoice address, koh order status invoice, can i change billing address after order, koh accounting invoice</p></article>

Can I change my billing address after placing an order?

It depends. Purchased gift cards last 3 years minimum (AU). Promotional gift cards have their own expiry →

<article id="gift-card-expiry" class="promo-article"><p><strong>TL;DR:</strong> It depends on how the gift card was issued. <strong>Purchased</strong> Koh gift cards (where someone paid for the card) are valid for at least 3 years under Australian Consumer Law. <strong>Promotional</strong> gift cards (issued free as part of a campaign, referral reward, or competition) are legally exempt from the 3-year rule and have whatever expiry was set by the original promotion, usually shorter. Check the original email or terms for your card&apos;s exact expiry date.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><hr><div itemprop="mainEntity" id="how-long-valid"><h2 itemprop="name" id="how-long-is-my-koh-gift-card-valid-for">How long is my Koh gift card valid for?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Koh gift card validity depends on how the card was issued. Purchased gift cards (cards bought directly, where someone paid for the card itself) must be valid for a minimum of 3 years from the date of purchase under Australian Consumer Law (Section 99A of the ACL, in force since November 2019). The expiry date must be prominently displayed on the card or in the issuing email. Promotional gift cards are different. Cards issued free of charge as part of a temporary marketing promotion, customer loyalty program, referral reward, or competition prize are legally exempt from the 3-year rule. The ACCC and the Competition and Consumer Regulations 2010 confirm this exemption. Promotional cards have whatever expiry was set by the original promotion, which is usually shorter than 3 years (often 30, 60, or 90 days). The expiry date for promotional cards is set out in the terms attached to the original promotion.</p><div style="display:grid; grid-template-columns:repeat(2, 1fr); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 10px;">Purchased gift cards: 3-year minimum</p><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">Cards someone paid for (a gift you bought, or a card sent to you that was paid for) must be valid for at least 3 years from the date of purchase under Australian Consumer Law. The expiry date must be prominently displayed.</p><div style="display:flex; flex-wrap:wrap; gap:6px; margin-top:auto;"><span style="font-size:12px; font-weight:500; color:#085041; background:#A3D6B1; border-radius:20px; padding:3px 10px;">3-year minimum</span> <span style="font-size:12px; font-weight:500; color:#085041; background:#A3D6B1; border-radius:20px; padding:3px 10px;">ACL protected</span></div></div><div style="background:#FAEEDA; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#633806; margin:0 0 10px;">Promotional cards: exempt from 3-year rule</p><p style="font-size:13px; color:#854F0B; margin:0 0 10px; line-height:1.6;">Cards issued free as part of a campaign, referral reward, customer loyalty program, or competition are legally exempt from the 3-year rule (per ACCC). Expiry is set by the original promotion terms, usually shorter.</p><div style="display:flex; flex-wrap:wrap; gap:6px; margin-top:auto;"><span style="font-size:12px; font-weight:500; color:#633806; background:#FFF36E; border-radius:20px; padding:3px 10px;">ACCC exempt</span> <span style="font-size:12px; font-weight:500; color:#633806; background:#FFF36E; border-radius:20px; padding:3px 10px;">Promo terms apply</span></div></div></div><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">The 3-year minimum applies to cards purchased and supplied in Australia. New Zealand has similar consumer protections under the Consumer Guarantees Act, the UK has no statutory minimum, and individual promotion terms apply in all regions.</p></div></div><hr><div itemprop="mainEntity" id="how-to-tell"><h2 itemprop="name" id="how-do-i-tell-which-type-my-gift-card-is">How do I tell which type my gift card is?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">To tell which type of Koh gift card you have, look at how it was issued. If the card was purchased (someone paid money for the card itself, then sent it to you, or you bought it directly), it&apos;s a purchased gift card and the 3-year ACL protection applies. The original purchase confirmation email will show the transaction. If the card arrived automatically without anyone paying for it, as a referral bonus, a competition prize, a Koh Perks reward, a campaign promotion, or any offer where no one paid for the card itself, it&apos;s a promotional gift card and the 3-year rule doesn&apos;t apply. The original email or campaign terms will show the expiry date that applied at the time of issue. If you&apos;re still unsure, check the email or SMS where the card was sent, the expiry date should be visible on the card itself, in the email body, or in the linked terms.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">Look at how the card was issued:</p><p style="font-size:13px; color:#0F6E56; margin:0 0 8px; line-height:1.6;"><strong>Purchased.</strong> Someone paid money for the card itself (you bought it, or it was sent to you as a paid gift). 3-year ACL protection applies. The original purchase confirmation email will show the transaction.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;"><strong>Promotional.</strong> The card arrived automatically as a referral bonus, competition prize, Koh Perks reward, or campaign promotion. No one paid for it. 3-year rule doesn&apos;t apply, expiry is set by the original promotion.</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Still unsure? Check the email or SMS where the card was sent, expiry should be visible on the card itself, in the email body, or in the linked terms.</p></div></div></div><hr><div itemprop="mainEntity" id="if-expired"><h2 itemprop="name" id="my-gift-card-has-expired-what-now">My gift card has expired, what now?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">If a Koh gift card has expired, it can&apos;t be reactivated or extended. This applies to both purchased and promotional gift cards. If you believe your card was a purchased gift card (where someone paid for it) and it expired in less than 3 years from the date of purchase, that would be a breach of Australian Consumer Law. Contact our team with the original purchase details (purchase confirmation email, gift card code, recipient name) and we&apos;ll review the case. If the card was promotional and has expired according to the original promotion&apos;s terms, the expiry stands and we can&apos;t reactivate it. The terms of the original promotion are binding under both consumer law and contract law.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 10px; line-height:1.6;">Expired gift cards can&apos;t be reactivated or extended. This applies to both purchased and promotional cards.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">If you believe your card was a <strong>purchased</strong> gift card (where someone paid for it) and it expired in less than 3 years, contact our team with the original purchase details (confirmation email, gift card code, recipient name) and we&apos;ll review.</p><p style="text-align:center; margin:0;"><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Contact our team</a></p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(200px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Product_Still_Universal-Cleaner-4L.jpg?width=400" alt="Koh Universal Cleaner" style="width:100%; height:auto; border-radius:12px 12px 0 0;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Universal Cleaner</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Most-certified product in the Koh range. Apply your gift card at checkout.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/cart/add?id=40332469796936&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a><a href="https://koh.com/products/universal-cleaner" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View product</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://go.koh.com/hc-promo-codes" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/Ocean-Greensparks-V3.jpg?width=400" alt="Promo code or gift card not working" style="width:100%; height:auto; border-radius:12px 12px 0 0;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://go.koh.com/hc-promo-codes" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Code not applying at checkout?</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Troubleshooting for promo codes and gift cards that won&apos;t apply. Common fixes for case-sensitive codes, balance issues, and conditions.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://go.koh.com/hc-promo-codes" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Read the article</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#085041;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on future orders.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh gift card expiry, koh gift card expired, koh gift card how long valid, koh promotional gift card, koh gift card 3 years, koh gift voucher expired, koh gift card australia law, koh gift card terms, does koh gift card expire, koh gift card redemption, koh promotional voucher, koh referral gift card expired, koh competition voucher expired, ACCC gift card 3 year rule, ACL gift card promotional exemption, koh perks gift card expiry, koh promo voucher expired, australian consumer law gift card 3 years, section 99A ACL, competition consumer regulations 2010 gift card, NZ consumer guarantees act gift card, UK gift card expiry koh</p></article>

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Koh payment methods (Visa, Apple Pay, PayPal, Afterpay), 30-day money-back guarantee, fix promo code and gift card issues, and how to update payment details.