Unfortunately, we do not currently offer samples, however we ...

Unfortunately, we do not currently offer samples, however we do offer a 30-Day Money Back Guarantee on all products and bundles.

Can I have a sample?

At checkout, there are three payment options to select. You can use ...

At checkout, there are three payment options to select. You can use a credit card, PayPal or Afterpay. (Please note, Afterpay is only available for orders over $100). We do not store or have access to any credit card details, these are encrypted through Shopify.

What payment options can I use?

If something is broken, faulty or missing from your order, please ...

If something is broken, faulty or missing from your order, please&#xA0;<a href="https://help.koh.com/en-US/ssp/orders">click here</a>.&#xA0; Once you login you can select your order and report what the issue is.&#xA0; Our team will then resolve the issue for you.&#xA0;

Something in my order is broken or missing.

We only sell online as it means we can always offer the best...

As of June 2023, we are now on shelves in your local Woolworths supermarket. We are also now in select Harris Farm locations.&#xA0;Handy for picking up some last minute refills while doing your weekly shop! Never run out again

Why don't you sell in shops?

Yes, we offer Afterpay on purchases of $100 or more.

Yes, we offer Afterpay on purchases of $100 or more.

Do you have Afterpay?

You can buy the full range of Koh products on our website at koh.com. A smaller selection of our products are also stocked in select Woolworth's supermarkets nationwide.

You can buy the full range of Koh products on our website at <a href="http://www.koh.com" rel="noopener noreferrer" target="_blank">koh.com</a>.&#xA0;A smaller selection of our products are also stocked in select Woolworth&apos;s supermarkets nationwide.&#xA0;

Where can I buy Koh?

We're always here via email, careau@koh.com or fill out the form and we'll be in touch as soon as possible. Our support hours are 9am - 5:00pm AEST Monday to Friday.

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Why Koh

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Koh AU

Payments and refunds

How much does delivery cost?

How long will my order take?

Where do you ship to?

How can I track my order?

Do I need to sign for my parcel?

My tracking is not working

I didn't receive my Gift Voucher

Update Delivery/Shipping Address

How do I create a return?

Shipping and returns

I've forgotten my password.

What is Reviews.io?

Can you edit or delete Facebook reviews?

I have not received a reply to my ticket

Accounts and referrals

Where is Koh stocked?

Does Koh price match?

Koh Stockists

What exactly is Subscription?

How does Subscription work?

Can I pause or skip a Subscription delivery?

What are the benefits of Subscribing?

What frequency should I choose?

Can I choose different frequencies for my Subscription products?

How do I update my credit card details? (Subscription)

How do I access my Subscription settings?

How do I make changes to my Koh Subscription?

How much does Subscription shipping cost?

What do I do if I need more Koh products before my next Subscription order?

How do I update my details for my Subscription?

Will I get a reminder email before my next Subscription order is shipped?

If I sign up for Subscription, will it renew automatically?

Do I have to sign up for a Subscription?

When is my card charged for Subscription?

Can I gift a Koh Subscription to a friend?

Can I apply a gift card to my next Subscription order?

I have more questions about my Subscription

Subscription

What makes Koh eco friendly?

Is Koh made in Australia?

What are the ingredients of Universal Cleaner?

Why do you sell the Universal Cleaner in bulk?

Does Universal Cleaner contain palm oil?

Is Universal Cleaner septic safe?

Does the Universal Cleaner kill bacteria and germs?

Is Universal Cleaner chemical free

Do I need to do a spot test with Universal Cleaner?

What can I use Universal Cleaner for?

What surfaces should I not use Universal Cleaner on?

How does Universal Cleaner work?

Is there a use by date for Universal Cleaner?

How long does Universal Cleaner last?

What are the ingredients of Protect Surface Sanitiser?

Where is Protect Surface Sanitiser made?

Does Protect Surface Sanitiser contain alcohol?

How does Protect Surface Sanitiser work?

How long will 1L of Protect Surface last?

My Atomiser Spray Bottle has stopped spraying

How do you wash the Mop Pads?

What can't you use Universal Cleaner on?

Surface products

How is Bathroom & Shower Cleaner different from Universal Cleaner?

What do I use to clean my bathroom, Universal Cleaner or Bathroom & Shower Cleaner?

What are the ingredients?

How do I use Bathroom & Shower Cleaner?

Are there any surfaces I should avoid cleaning with Bathroom & Shower Cleaner?

Is it allergy / asthma / sensitive skin friendly?

What makes it "eco friendly"?

Can I use Bathroom & Shower Cleaner with a Diamond Sponge?

Can I use it to clean EnduroShield or similar coated shower screens?

Does Bathroom & Shower Cleaner have a fragrance?

Is Bathroom & Shower Cleaner safe to use around pets?

Do I need the Koh Foaming Spray Bottle to use the Bathroom & Shower Cleaner? Could I use an alternative sprayer?

Is it only for use in the bathroom and shower or can I use it elsewhere?

Can I use Bathroom & Shower Cleaner to clean the bowl of the toilet?

Bathroom Products

Are the Dish tablets septic safe?

Does Koh Dishwashing Liquid kill bacteria?

Where is Dishwashing Liquid made?

Can I use Koh Dishwashing Liquid around grey water / bio-cycle / septic tank environments?

What are the Ingredients of Koh Dishwashing Liquid?

Does Dishwashing Liquid have any fumes or fragrances?

What are the ingredients of Dishwashing Tabs

Dish products

Are Koh Loo Cleaner Tablets safe for septic environments?

Using our new Loo Cleaning Tablets

Do Koh Loo Cleaner Tablets have a fragrance?

Should I remove the wrapper on the Koh Loo Tablet?

How do I clean my Koh Loo Blade?

How often should I replace my Koh Loo Blade head?

How should I clean my Koh Loo Blade pot holder?

Loo products

What is Koh Sensitive Laundry Liquid?

Does Koh Sensitive Laundry Liquid deodorise fabrics?

What are the ingredients in Koh Sensitive Laundry Liquid ?

Is Koh Sensitive Laundry Liquid  pH neutral?

Can I find Koh Sensitive Laundry Liquid in trial or sample size?

Where is Koh Sensitive Laundry Liquid manufactured?

How is the quality and consistency of Koh Sensitive Laundry Liquid ensured?

What kind of research and development went into creating Koh Sensitive Laundry Liquid?

​How many loads are there in a 1.6L Box of Koh Sensitive Laundry Liquid?

How does Koh Sensitive Laundry Liquid extend the life of fabrics?

How does Koh Universal Laundry Liquid tackle and prevent sweat marks on cuffs and collars?

How does Koh Sensitive Laundry Liquid make natural fibres feel softer without fabric softener?

Why/how does Koh Sensitive Laundry Liquid work as a stain pre-treater?

How does Koh Sensitive Laundry Liquid help keep clothes whiter and brighter for longer?

Does Koh Sensitive Laundry Liquid contain any fragrances?

How can Koh Sensitive Laundry Liquid save me money?

Quick Start Guide (for those who don’t like reading too many instructions)

How much should I use per load of laundry? (dosage)

Do I need to use the Koh Laundry Pump Dispenser?

Does Koh Sensitive Laundry work in front and top loading machines?

What temperature washes can Koh Sensitive Laundry Liquid be used for? (cold / hot washes)

Can I use Koh Sensitive Laundry as a stain pre-treater?

Do I still need to use a bleach whitening detergent with Koh Sensitive Laundry Liquid?

Can I use Koh Sensitive Laundry Liquid for both white and coloured laundry?

Can I use Koh Sensitive Laundry for hand washing delicate garments?

Can I use Koh Sensitive Laundry for sportswear and synthetic garments?

Is Koh Sensitive Laundry Liquid safe to use this detergent on silk or wool garments?

Can I add essential oils for a fragrance?

Can I add a fabric softener to the wash?

Can I use Koh Sensitive Laundry Liquid in my auto-dosing machine?

Can I pre-wash soak with Koh Sensitive Laundry Liquid for heavier soiled loads?

Where should I store the Koh Sensitive Cleaner box?

How does the eco-certified formula of Koh Sensitive Laundry Liquid benefit the environment?

Is Koh Universal Laundry Liquid suitable for people with sensitive skin, chemical sensitivities and allergies?

Is Koh Sensitive Laundry Liquid suitable for septic / grey water systems?

What chemicals do you mean when you say “no chemical nasties?”

Does Koh Universal Laundry Liquid contain any phosphates or parabens?

Is Koh Universal Laundry Liquid vegan, cruelty-free and not tested on animals?

Is Koh Universal Laundry Liquid biodegradable?

Is Universal Laundry Liquid compatible with Auto-dosing machines?

How to open the Laundry Pump Dispenser

Laundry products

How to use: Atomiser Spray Bottle

How to use: Spray Mop

How to use: Foaming Spray Bottle

How to use: Foaming Hand Pump

How to use: Universal Cloths

How to use: Diamond Sponges

How to use: Grout Brush

How to use: Mop Pads

How to use: Dusting Mop Pad

How to use: Dish Sponges

How to use: Loo Blade

How to open the Koh Atomiser Spray Bottle

My mop bottle is stuck | How to open

How do you wash the Universal Cloths?

How do you wash Dish Sponges?

How do you dispose of Dish Sponges?

Why would my Dish Sponges be degrading

How long should Dish Sponges last for?

How to: Dish Brush Head Replacement

How do I maintain and care for my Dish Brush?

How to put together / take apart the Spray Mop

Grout Brush Pole Assembly | How to put together

What are the dimensions of the Spray Mop

Tools & Accessories

Can I use your essential oils around pets?

Can I use Protect Surface Sanitiser on my hands?

Is Protect Surface Sanitiser safe to use on fabric?

Can I add Koh Essential Oils to Protect Surface Sanitiser?

Can I mix Universal Cleaner and Protect Surface Sanitiser?

What surfaces can I use Protect Surface Sanitiser on?

Is Protect Surface Sanitiser safe for septic systems?

Can I use Protect Surface Sanitiser in my Spray Mop?

Protect Surface Sanitiser: My surface is still wet even after waiting a few minutes.