Amazon Orders: What You Need to KnowUpdated 2 days ago
TL;DR: When you buy Koh through Amazon, the contract of sale is with Amazon, they handle payment, order processing, shipping, and packaging. For any issues with those orders, Amazon is the right point of contact.
Why Amazon handles your order
Orders placed through Amazon are packed and shipped from Amazon's own warehouses. Their logistics, packaging methods, and fulfillment policies are entirely within their control. Koh does not have visibility into or authority over how individual Amazon orders are handled once they're in the Amazon network.
Who to contact for resolution
If you've experienced an issue with an Amazon order; damaged packaging, missing items, incorrect product, Amazon is responsible for resolving it. Contacting Amazon directly is the fastest path to a fix, and it also ensures your feedback reaches the team that can actually act on it.
We always welcome feedback about your experience with Koh products, but for order and fulfillment issues, Amazon is the right first stop.
Prefer more control over your order?
You can shop directly at koh.com, where Koh handles fulfillment end to end. Select Koh products are also available at Woolworths locations nationwide. Check your local store for current stock.