Amazon Orders: What You Need to KnowUpdated a month ago

We truly appreciate your support of Koh, whether you purchase directly from us, from Amazon, or at select Woolworths locations nationwide. However, when you purchase through Amazon, the contract of sale is with Amazon, meaning they handle payment, order processing, shipping, and packaging.

Who to Contact for Resolution?

If you experience an issue with an Amazon order, such as damaged packaging or product loss, Amazon is responsible for resolving it. We always appreciate feedback about your experience, but because Amazon controls its own packaging and fulfillment, the best way to effect change is to report these issues directly to Amazon.

Why Amazon Handles Packaging?

Orders fulfilled by Amazon are packed and shipped from Amazon’s warehouses, meaning their packaging methods are determined by their own logistics and policies. If you prefer a different packaging approach, providing feedback directly to Amazon ensures it reaches the team responsible for fulfillment.

Other Ways to Purchase Koh

If you’d rather have more control over your ordering experience, you can also shop with us directly at koh.com or find select Koh products at Woolworths nationwide. Check your local Woolies to see what’s in stock!