An item in my order arrived broken or damagedUpdated an hour ago

TL;DR: If something in your order arrived broken or faulty, send us a few photos of the damage and packaging so we can fix it fast.

What to do

We’re so sorry your order didn’t arrive in perfect shape! To help us get a replacement or fix sorted quickly, please send us a short message with:

• 📸 Photos of the fault or damage, close-ups and wider shots work best.
• 📦 Photos of the parcel packaging, include the shipping label and any visible box or satchel damage.
• Your order number and a quick note on what’s happened.

These details help us see what went wrong, whether it happened during packing or while in transit, so we can fix it quickly and improve how we pack future orders.