How much does delivery cost?
🚚 Free delivery on orders over $99! Under $99? Metro shipping is $9.95, regional is $11.95. 💸
All articles
Shipping & Returns 🚚
How long will my order take?
⏰ Most Koh orders arrive in 2–5 business days Australia-wide! Big orders may ship in multiple parcels, please allow up to 5 days for any extras. 📦
Where do you ship to?
🌏 Need Koh on your doorstep? We ship Australia-wide, and to NZ, the UK & US! Tap your flag to find your local Help Centre 🚀
How can I track my order?
All orders receive a tracking number from AusPost. Once you ...
Do I need to sign for my parcel?
✍️ All Australia Post deliveries need your signature. You can enable Safe Drop (at your own choice) or divert to a Parcel Locker. Get live updates via the AusPost app. 🐨🚚📱
My tracking is not working
⏳ AusPost updates can take up to 24 hours to appear. If your tracking still isn’t moving, reach out to the Koh-mmunity Support team for a quick resolution.
I didn't receive my Gift Voucher
🎁 Digital gift cards go straight to your email. Check spam/junk first. Still can’t find it? Here’s how to get it resent.
Can I cancel or change my order?
⏱️ You’ve got 30 minutes to self-cancel your order via the cancellation link. After that, requests can’t be processed.
Missing a part of your order?
🚚 Large orders may arrive in separate parcels. Check for multiple tracking numbers first. Still missing an item? Contact us within 7 days and we’ll make it right.
How do I handle receiving someone else's order by mistake?
If you have received parcels not addressed to you, please provide us with a photo of the parcel, and our team will investigate to arrange the necessary steps for rectification.
Why is checkout saying a product can’t be delivered to my address?
Checkout issue? It likely means your nearest warehouse is temporarily out of stock.
Can I swap for something else in a Starter Kit?
🎁 Starter Kits are a set package so items can’t be swapped; return the whole kit if it’s not right.
Can you deliver to parcel lockers?
Yes! Sign up for an Australia Post parcel locker and use your unique locker address at checkout.
Will you deliver to a PO Box?
Yes, we can deliver to Australia Post PO Boxes. Add your PO Box address at checkout and we’ll send your order there; oversized parcels may be held at your local Post Office.