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Shipping & Returns 🚚

How much does delivery cost?

🚚 Free delivery on orders over $99! Under $99? Metro shipping is $9.95, regional is $11.95. 💸

How long will my order take?

⏰ Most Koh orders arrive in 2–5 business days Australia-wide! Big orders may ship in multiple parcels, please allow up to 5 days for any extras. 📦

Where do you ship to?

🌏 Need Koh on your doorstep? We ship Australia-wide, and to NZ, the UK & US! Tap your flag to find your local Help Centre 🚀

How can I track my order?

All orders receive a tracking number from AusPost. Once you ...

Do I need to sign for my parcel?

✍️ All Australia Post deliveries need your signature. You can enable Safe Drop (at your own choice) or divert to a Parcel Locker. Get live updates via the AusPost app. 🐨🚚📱

My tracking is not working

⏳ AusPost updates can take up to 24 hours to appear. If your tracking still isn’t moving, reach out to the Koh-mmunity Support team for a quick resolution.

I didn't receive my Gift Voucher

🎁 Digital gift cards go straight to your email. Check spam/junk first. Still can’t find it? Here’s how to get it resent.

Can I cancel or change my order?

⏱️ You’ve got 30 minutes to self-cancel your order via the cancellation link. After that, requests can’t be processed.

Missing a part of your order?

🚚 Large orders may arrive in separate parcels. Check for multiple tracking numbers first. Still missing an item? Contact us within 7 days and we’ll make it right.