How much does delivery cost?
🚚 Free delivery on orders over $99! Under $99? Metro shipping is $9.95, regional is $11.95. 💸
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Shipping & Returns 🚚
How long will my order take?
⏰ Most Koh orders arrive in 2–5 business days Australia-wide! Big orders may ship in multiple parcels, please allow up to 5 days for any extras. 📦
Where do you ship to?
🌏 Need Koh on your doorstep? We ship Australia-wide, and to NZ, the UK & US! Tap your flag to find your local Help Centre 🚀
How can I track my order?
All orders receive a tracking number from AusPost. Once you ...
Do I need to sign for my parcel?
✍️ All Australia Post deliveries need your signature. You can enable Safe Drop (at your own choice) or divert to a Parcel Locker. Get live updates via the AusPost app. 🐨🚚📱
My tracking is not working
⏳ AusPost updates can take up to 24 hours to appear. If your tracking still isn’t moving, reach out to the Koh-mmunity Support team for a quick resolution.
I didn't receive my Gift Voucher
🎁 Digital gift cards go straight to your email. Check spam/junk first. Still can’t find it? Here’s how to get it resent.
Can I cancel or change my order?
⏱️ You’ve got 30 minutes to self-cancel your order via the cancellation link. After that, requests can’t be processed.
Missing a part of your order?
🚚 Large orders may arrive in separate parcels. Check for multiple tracking numbers first. Still missing an item? Contact us within 7 days and we’ll make it right.
How do I handle receiving someone else's order by mistake?
If you have received parcels not addressed to you, please provide us with a photo of the parcel, and our team will investigate to arrange the necessary steps for rectification.
Why is checkout saying a product can’t be delivered to my address?
Checkout issue? It likely means your nearest warehouse is temporarily out of stock.
Can I swap for something else in a Starter Kit?
🎁 Starter Kits are a set package so items can’t be swapped; return the whole kit if it’s not right.