Shipping & Returns
Free shipping over $99, 1 to 2 day processing, Express to metro in 1 to 2 days. Track your order, change your address, fix a split shipment, or get help with an eGift Card.
How much does delivery cost?
Free standard shipping on Koh Australian orders over $99. Express Post available. Dispatched from Sydney, Melbourne, or Perth.
How long will my order take to arrive?
Orders process in 1 to 2 business days. Express to metro lands 1 to 2 days after dispatch, standard 2 to 5 →
Where do you ship to?
Koh ships across Australia, New Zealand, and the United Kingdom from three regional storefronts →
How can I track my order?
Tracking number lands in your dispatch email. The AusPost app sends push updates, no spam folder issues →
Do I need to sign for my parcel?
Yes, Koh orders require a signature on delivery by default. Safe Drop or a Parcel Locker work if you can't be home →
I haven't received my eGift Card
eGift Cards are emailed about 1 hour after order placement. Check spam if it hasn't arrived →
Can I cancel or change my order?
Yes, within 60 minutes of placing your order via self-service. After that, AusPost redirect handles address changes →
Why am I missing a part of my order?
Most likely a split shipment, your order has multiple parcels with separate tracking. Check the dropdown →
I received someone else's order, what do I do?
Don't open it, take a photo of the label, and flag it through the order status flow so Koh can sort the actual recipient →
Why is checkout saying a product can’t be delivered to my address?
Usually means the closest warehouse is temporarily out of stock. Try clearing your cart and adding the product again, or check back soon.
Can I swap items in a Starter Kit?
No, Starter Kits ship as fixed bundles. Shop products individually if you want to mix your own selection →
Can you deliver to a Parcel Locker?
Yes, Koh ships to Australia Post 24/7 Parcel Lockers. Set up a free MyPost account, save the locker address, use it at checkout →
Will you deliver to a PO Box?
Yes, Koh ships to Australia Post PO Boxes. Enter your PO Box address at checkout. Larger parcels go to the counter →
An item in my order arrived broken or damaged
Send a few photos of the damage plus the packaging through the order status flow. →