🚰📦 Five quick steps: open, pop, perforate, re-insert, pour. Zero mess refills.

<article id="faq-refill-setup" class="faq-article"><p><strong>TL;DR:</strong> Open the box, pull out the pouch, pop the perforated panel, tuck the pouch back with the tap through the hole, and pour. Five steps, no spills. &#x1F6B0;</p><hr><ol><li><strong>Open the box:&#xA0;</strong>Lift the top flaps carefully; you&#x2019;ll reuse the box as your dispenser housing.</li><li><strong>Remove the bag:&#xA0;</strong>Take the liquid pouch out. Spot the tap attached to one corner.</li><li><strong>Punch the panel:&#xA0;</strong>Find the perforated cut-out near the bottom side panel. Press gently to create a spout opening.</li><li><strong>Re-insert the bag:&#xA0;</strong>Slide the pouch back into the box so the nozzle pokes through the new opening like a tap.</li><li><strong>Dispense &amp; clean:&#xA0;</strong>Twist off the cap, aim into your bottle or bucket, and squeeze. Mess-free refills, sorted.</li></ol><p>Super simple, planet-friendlier, and ready to stash neatly. &#x1F331;</p></article>

How do I open the Bag in Box?

♻️ New refill pack: fully recyclable box + low-plastic pouch made from recycled material. Less waste, same spotless clean.

<article id="faq-refill-packaging-update" class="faq-article"><p><strong>TL;DR:</strong> Roll&#x2019;n&#x2019;Recycle pouches are gone. Refills now ship in a fully recyclable cardboard box plus a lightweight pouch. Less plastic overall, box goes in kerbside recycling.</p><hr><p>Sustainability is important to our Koh-mmunity as much as it is to us, and we&#x2019;re always working to minimise waste while keeping our packaging as eco-friendly as possible.</p><p>Previously, our refill pouches were designed with Roll&#x2019;n&#x2019;Recycle technology, making them kerbside recyclable in Australia. However, due to logistical challenges we&#x2019;ve evolved to our current packaging.</p><h2 id="whats-changed">What&#x2019;s changed?</h2><ul><li>Our new Bag in Box packaging consists of a <strong>fully recyclable cardboard box</strong>.</li><li>The plastic pouch inside is <em>not</em> kerbside recyclable, however there is very exciting recycling technology emerging in Australia to help address this.</li><li>The pouch uses <strong>significantly less plastic</strong> than rigid alternatives, helping to reduce plastic waste.</li></ul><p>We&#x2019;re committed to continuous improvement, and sustainability remains at the heart of what we do. We appreciate your feedback and support as we work towards even better solutions. &#x1F331;&#x267B;&#xFE0F;</p></article>

Are Bag in Box refill pouches kerbside recyclable?

💡 Got an idea? Email us with “Product suggestion” in the subject. We review every one to listen and learn.

<article id="faq-product-suggestions" class="faq-article"><p><strong>TL;DR:</strong> Email us your idea. Use the subject <em>&#x201C;Product suggestion&#x201D;</em>. We log every one to help shape future products.</p><hr><h2 id="how-to-submit-your-idea">How to submit your idea</h2><ol><li><strong><a href="mailto:care.au@cx.koh.com?subject=Product%20suggestion">Email us!</a></strong></li><li><strong>Tell us the details:</strong> what it is, the problem it solves, how you&#x2019;d use it, links/images if helpful.</li><li><strong>Send it off!</strong> We review and provide it to the right team.</li></ol><h2 id="what-happens-next">What happens next?</h2><ul><li>Every suggestion is reviewed and grouped with similar requests.</li><li>No promises or individual replies, but your feedback genuinely influences our roadmap.</li></ul><p>Thanks for helping us build smarter, greener cleaning gear. Keep the ideas coming! &#x1F331;</p></article>

How do I send a product suggestion?

We're always here via email, care.au@cx.koh.com or fill out the form and we'll be in touch as soon as possible. Our support hours are 9am - 5:00pm AEST Monday to Friday.

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Usage 📖

What are the ingredients of Universal Cleaner?

Why do you sell the Universal Cleaner in bulk?

Does Universal Cleaner contain palm oil?

Is Universal Cleaner septic safe?

What can I use Universal Cleaner for?

How does Universal Cleaner work?

Is Universal Cleaner chemical free

Does the Universal Cleaner kill bacteria and germs?

Do I need to do a spot test with Universal Cleaner?

What can't you use Universal Cleaner on?

How long does Universal Cleaner last?

What surfaces should I not use Universal Cleaner on?

Is there a use by date for Universal Cleaner?

Is Universal Cleaner safe to use on chopping boards?

Is Universal Cleaner fragrance-free?

What Certifications does the Universal Cleaner have?

Is Universal Cleaner allergy friendly?

Is Universal Cleaner pet-friendly?

Is Universal Cleaner asthma friendly?

Is Universal Cleaner being replaced?

Can I use Universal Cleaner on polished marble?

Universal Cleaner

What Happened to Protect Surface Sanitiser?

How long will 1L of Protect Surface last?

How does Protect Surface Sanitiser work?

What surfaces can I use Protect Surface Sanitiser on?

Where is Protect Surface Sanitiser made?

Can I use Protect Surface Sanitiser on my hands?

Where can I use Protect Surface Sanitiser?

Is Protect Surface Sanitiser safe to use on fabric?

Is Protect Surface Sanitiser safe for septic systems?

Can I use Protect Surface Sanitiser in my Spray Mop?

What type of bacteria does Protect Surface Sanitiser kill?

Is Protect Surface Sanitiser food safe?

Is Protect Surface Sanitiser safe to use around pets?

Is Protect Surface Sanitiser Chemical Free?

Is Protect Surface Sanitiser eco-friendly?

How did you test the effectiveness of Protect Surface Sanitiser?

Can I mix Universal Cleaner and Protect Surface Sanitiser?

Protect Surface Sanitiser: My surface is still wet even after waiting a few minutes.

Does Protect Surface Sanitiser contain alcohol?

Protect Surface Sanitiser

Surface products 🪞

Are Koh Loo Cleaner Tablets safe for septic environments?

Using our new Loo Cleaning Tablets

Do Loo Cleaner Tablets have a fragrance?

Should I remove the wrapper on the Loo Tablet?

What are the ingredients of the Loo Cleaner Tabs?

Loo Cleaner Tabs

What are the ingredients of Bathroom & Shower Cleaner?

How do I use Bathroom & Shower Cleaner?

Are there any surfaces I should avoid cleaning with Bathroom & Shower Cleaner?

Is it allergy / asthma / sensitive skin friendly?

Is it only for use in the bathroom and shower or can I use it elsewhere?

Does Bathroom & Shower Cleaner have a fragrance?

Can I use it to clean EnduroShield or similar coated shower screens?

Is Bathroom & Shower Cleaner safe to use around pets?

Is Bathroom & Shower Cleaner septic safe?

Can I use Bathroom & Shower Cleaner with a Diamond Sponge?

What makes it "eco friendly"?

Can I use Bathroom & Shower Cleaner to clean the bowl of the toilet?

How Much Bathroom & Shower Foam Should I Use?

Universal Cleaner vs. Bathroom & Shower Cleaner: What’s the Difference?

Is Bathroom & Shower Cleaner safe for polished stone?

Bathroom & Shower Cleaner

Bathroom products 🚿

Are Dishwashing Tablets septic safe?

What are the ingredients of Dishwashing Tablets?

Are Koh tablet products free from plastic?

Can I cut Dishwashing Tablets?

Why didn't Dishwashing Tablet wrapper didn’t dissolve

Dishwashing Tablets

Does Koh Dishwashing Liquid kill bacteria?

Where is Dishwashing Liquid made?

Can I use Koh Dishwashing Liquid around grey water / bio-cycle / septic tank environments?

What are the ingredients of Dishwashing Liquid?

Does Dishwashing Liquid have any fumes or fragrances?

Dishwashing Liquid

Is this the same as Universal Dish Spray?

Does it work on burnt-on grease and oven grime?

What’s the difference between this and the Universal Cleaner?

Can I use it around food?

Is it really non-toxic?

Will it dry out my hands like other degreasers?

Do I need to use Foaming Spray Bottle?

Can I use it on stainless steel?

Does it contain palm oil?

Do I need to rinse it off?

Is it fragrance free?

Can I use it on non-stick cookware?

What should I use to wipe it off?

Is this a multipurpose cleaner?

Can I use it in the microwave or on appliances?

Why does this product exist when I already have Universal Cleaner?

How does this fit into the Koh system?

What’s in it? (AKA, the ingredients list)

How exactly do I use it?

Kitchen Grease & Oil Cleaner

What happened to Universal Dish Spray? And what should I use now?

Universal Dish Spray

Kitchen products 🍽️

Can I find Sensitive Laundry Liquid in trial or sample size?

How is the quality and consistency of Koh Sensitive Laundry Liquid ensured?

Where is Sensitive Laundry Liquid manufactured?

What kind of research and development went into creating Sensitive Laundry Liquid?

​How many loads are there in a 1.6L Box of Koh Sensitive Laundry Liquid?

Why/how does Koh Sensitive Laundry Liquid work as a stain pre-treater?

How does Sensitive Laundry Liquid extend the life of fabrics?

How does Koh Sensitive Laundry Liquid make natural fibres feel softer without fabric softener?

How does Sensitive Laundry Liquid help keep clothes whiter and brighter for longer?

Does Sensitive Laundry Liquid contain any fragrances?

Does Sensitive Laundry Liquid deodorise fabrics?

What is Sensitive Laundry Liquid?

What are the ingredients in Sensitive Laundry Liquid?

How can Sensitive Laundry Liquid save me money?

How is Sensitive Laundry Liquid eco-friendly?

Can I use Koh Sensitive Laundry Liquid in my auto-dosing machine?

Where should I store Sensitive Laundry Liquid?

How is Koh Sensitive Laundry Liquid different from other eco-friendly detergents on the market?

Is Koh Sensitive Laundry Liquid suitable for septic / grey water systems?

Can I use Koh Sensitive Laundry as a stain pre-treater?

Can I use Koh Sensitive Laundry for hand washing delicate garments?

Can I use Koh Sensitive Laundry for sportswear and synthetic garments?

Is Koh Sensitive Laundry Liquid safe to use this detergent on silk or wool garments?

Does Koh Sensitive Laundry work in front and top loading machines?

What temperature washes can Koh Sensitive Laundry Liquid be used for? (cold / hot washes)

Can I pre-wash soak with Koh Sensitive Laundry Liquid for heavier soiled loads?

How does the eco-certified formula of Koh Sensitive Laundry Liquid benefit the environment?

Do I still need to use a bleach whitening detergent with Koh Sensitive Laundry Liquid?

Can I use Koh Sensitive Laundry Liquid for both white and coloured laundry?

Can I find Sensitive Laundry Liquid at Woolworths/retailers/shops?

How much should I use per load of laundry? (dosage)

Sensitive Laundry Liquid

Why isn’t my laundry liquid foaming anymore?

Why don’t you sell Universal Laundry Liquid anymore?

Can I add a fabric softener to the wash?

Quick Start Guide (for those who don’t like reading too many instructions)

Universal Laundry Liquid

Laundry products 🧺

What tool do I use with what product?

How to use: Atomiser Spray Bottle

How to open Atomiser Spray Bottle

Atomiser Spray Bottle has stopped spraying

Atomiser Spray Bottle

How do you dispose of Dish Sponges?

How to use: Dish Sponges

How do you wash Dish Sponges?

Why would Dish Sponges be degrading

How long should Dish Sponges last for?

Dish Sponges

How to use: Foaming Spray Bottle

Do I need Foaming Spray Bottle? Could I use an alternative sprayer?

Which products can I use with Foaming Spray Bottle?

Why isn't Foaming Spray Bottle working?

How to open Foaming Spray Bottle

Foaming Spray Bottle

How often should I replace Loo Blade head?

How should I clean Loo Blade Ceramic Pot?

How do I clean Loo Blade?

How to use: Loo Blade

Can I buy Loo Blade on its own?

What are the dimensions of Loo Blade?

Loo Blade

How much does Dish Pump hold?

How much liquid comes out with each pump?

Can I use a different dispenser instead?

How do I maintain Dish Pump?

How to unlock and prime Dish Pump

Dish Pump

How to open Laundry Pump

Do I need to use Laundry Pump?

Laundry Pump is leaking. What’s the fix?

How do I clean and maintain Laundry Pump?

What is Laundry Pump made of?

Laundry Pump

How to use: Spray Mop

How to use: Dusting Mop Pad

What are the dimensions of Spray Mop

My mop bottle is stuck | How to open

How to put together / take apart the Spray Mop

How do I request a replacement Spray Mop or parts for it?

How to use: Mop Pads

How do you wash the Mop Pads?

Spray Mop

Tools & Accessories 🧽