🚰📦 Five quick steps: open, pop, perforate, re-insert, pour. Zero mess refills.

<article id="faq-refill-setup" class="faq-article"><p><strong>TL;DR:</strong> Open the box, pull out the pouch, pop the perforated panel, tuck the pouch back with the tap through the hole, and pour. Five steps, no spills. &#x1F6B0;</p><hr><ol><li><strong>Open the box:&#xA0;</strong>Lift the top flaps carefully; you&#x2019;ll reuse the box as your dispenser housing.</li><li><strong>Remove the bag:&#xA0;</strong>Take the liquid pouch out. Spot the tap attached to one corner.</li><li><strong>Punch the panel:&#xA0;</strong>Find the perforated cut-out near the bottom side panel. Press gently to create a spout opening.</li><li><strong>Re-insert the bag:&#xA0;</strong>Slide the pouch back into the box so the nozzle pokes through the new opening like a tap.</li><li><strong>Dispense &amp; clean:&#xA0;</strong>Twist off the cap, aim into your bottle or bucket, and squeeze. Mess-free refills, sorted.</li></ol><p>Super simple, planet-friendlier, and ready to stash neatly. &#x1F331;</p></article>

How do I open the Bag in Box?

💡 Got an idea? Email us with “Product suggestion” in the subject. We review every one to listen and learn.

<article id="faq-product-suggestions" class="faq-article"><p><strong>TL;DR:</strong> Email us your idea. Use the subject <em>&#x201C;Product suggestion&#x201D;</em>. We log every one to help shape future products.</p><hr><h2 id="how-to-submit-your-idea">How to submit your idea</h2><ol><li><strong><a href="mailto:care@cx.koh.com?subject=Product%20suggestion">Email us!</a></strong></li><li><strong>Tell us the details:</strong> what it is, the problem it solves, how you&#x2019;d use it, links/images if helpful.</li><li><strong>Send it off!</strong> We review and provide it to the right team.</li></ol><h2 id="what-happens-next">What happens next?</h2><ul><li>Every suggestion is reviewed and grouped with similar requests.</li><li>No promises or individual replies, but your feedback genuinely influences our roadmap.</li></ul><p>Thanks for helping us build smarter, greener cleaning gear. Keep the ideas coming! &#x1F331;</p></article>

How do I send a product suggestion?

We're always here via email, care.au@cx.koh.com or fill out the form and we'll be in touch as soon as possible. Our support hours are 9am - 5:00pm AEST Monday to Friday.

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Koh AU

Usage 📖

What are the ingredients of Universal Cleaner?

Why do you sell the Universal Cleaner in bulk?

Does Universal Cleaner contain palm oil?

Is Universal Cleaner septic safe?

What can I use Universal Cleaner for?

How does Universal Cleaner work?

Is Universal Cleaner chemical free

Does the Universal Cleaner kill bacteria and germs?

Do I need to do a spot test with Universal Cleaner?

What can't you use Universal Cleaner on?

How long does Universal Cleaner last?

What surfaces should I not use Universal Cleaner on?

Is Universal Cleaner safe to use on chopping boards?

Is Universal Cleaner fragrance-free?

What Certifications does the Universal Cleaner have?

Is Universal Cleaner pet-friendly?

Is Universal Cleaner asthma friendly?

Is Universal Cleaner allergy friendly?

Can I use Universal Cleaner on polished marble?

How to clean TV, monitor & laptop screen

Can I use Universal Cleaner in a robot vacuum or mop?

Is Universal Cleaner being replaced?

Is Universal Cleaner vegan?

Universal Cleaner

Surface products 🪞

Are Loo Cleaner Tablets safe for septic environments?

How to use Loo Cleaner Tabs

Do Loo Cleaner Tabs have a fragrance?

Should I remove the wrapper on the Loo Cleaner Tab?

What are the ingredients of the Loo Cleaner Tabs?

Loo Cleaner Tabs

What are the ingredients of Bathroom & Shower Cleaner?

How do I use Bathroom & Shower Cleaner?

Are there any surfaces I should avoid cleaning with Bathroom & Shower Cleaner?

Is it allergy / asthma / sensitive skin friendly?

Can I use Bathroom & Shower Cleaner beyond the bathroom?

Does Bathroom & Shower Cleaner have a fragrance?

Can I use it to clean EnduroShield or similar coated shower screens?

Is Bathroom & Shower Cleaner safe to use around pets?

Is Bathroom & Shower Cleaner septic safe?

Can I use Bathroom & Shower Cleaner with a Diamond Sponge?

What makes Bathroom & Shower Cleaner "eco friendly"?

Can I use Bathroom & Shower Cleaner to clean the bowl of the toilet?

How Much Bathroom & Shower Foam Should I Use?

Universal Cleaner vs. Bathroom & Shower Cleaner: What’s the Difference?

Is Bathroom & Shower Cleaner safe for polished stone?

Bathroom & Shower Cleaner

Bathroom products 🚿

Are Dishwashing Tablets septic safe?

What are the ingredients of Dishwashing Tablets?

Can I cut Dishwashing Tablets?

Why didn't Dishwashing Tablet wrapper didn’t dissolve

Can you use Essential Oils with Dishwashing Tablets?

Dishwashing Tablets

Does Dishwashing Liquid kill bacteria?

Where is Dishwashing Liquid made?

Can I use Dishwashing Liquid around grey water / bio-cycle / septic tank environments?

What are the ingredients of Dishwashing Liquid?

Does Dishwashing Liquid have any fumes or fragrances?

How many pumps of Dishwashing Liquid should I use in a full sink?

Dishwashing Liquid

Is this the same as Universal Dish Spray?

Does it work on burnt-on grease and oven grime?

What’s the difference between this and the Universal Cleaner?

Can I use it around food?

Is it really non-toxic?

Will it dry out my hands like other degreasers?

Do I need to use Foaming Spray Bottle?

Can I use it on stainless steel?

Does it contain palm oil?

Do I need to rinse it off?

Is it fragrance free?

Can I use it on non-stick cookware?

What should I use to wipe it off?

Is this a multipurpose cleaner?

Can I use it in the microwave or on appliances?

Why does this product exist when I already have Universal Cleaner?

How does this fit into the Koh system?

What's in Kitchen Grease & Oil Cleaner?

How exactly do I use it?

Is Kitchen Grease & Oil Cleaner safe for septic and greywater systems?

Kitchen Grease & Oil Cleaner

What happened to Universal Dish Spray? And what should I use now?

Universal Dish Spray

Kitchen products 🍽️

Laundry dosing by wash size (Sheets vs Liquid)

Why we split Laundry Liquid & Stain Remover (and what changed)

The laundry Stain Removal Guide

Can I find Sensitive Laundry Liquid in trial or sample size?

How is the quality and consistency of Koh Sensitive Laundry Liquid ensured?

Where is Sensitive Laundry Liquid manufactured?

What kind of research and development went into creating Sensitive Laundry Liquid?

​How many loads are there in a 1.6L Box of Koh Sensitive Laundry Liquid?

How does Sensitive Laundry Liquid extend the life of fabrics?

How does Koh Sensitive Laundry Liquid make natural fibres feel softer without fabric softener?

How does Sensitive Laundry Liquid help keep clothes whiter and brighter for longer?

Does Sensitive Laundry Liquid contain any fragrances?

Does Sensitive Laundry Liquid deodorise fabrics?

What is Sensitive Laundry Liquid?

What are the ingredients in Sensitive Laundry Liquid?

How can Sensitive Laundry Liquid save me money?

How is Sensitive Laundry Liquid eco-friendly?

Can I use Koh Sensitive Laundry Liquid in my auto-dosing machine?

Where should I store Sensitive Laundry Liquid?

How is Koh Sensitive Laundry Liquid different from other eco-friendly detergents on the market?

Is Koh Sensitive Laundry Liquid suitable for septic / grey water systems?

Can I use Koh Sensitive Laundry for hand washing delicate garments?

Can I use Koh Sensitive Laundry for sportswear and synthetic garments?

Is Koh Sensitive Laundry Liquid safe to use this detergent on silk or wool garments?

Does Koh Sensitive Laundry work in front and top loading machines?

What temperature washes can Koh Sensitive Laundry Liquid be used for? (cold / hot washes)

Can I pre-wash soak with Koh Sensitive Laundry Liquid for heavier soiled loads?

How does the eco-certified formula of Koh Sensitive Laundry Liquid benefit the environment?

Do I still need to use a bleach whitening detergent with Koh Sensitive Laundry Liquid?

Can I use Koh Sensitive Laundry Liquid for both white and coloured laundry?

Can I find Sensitive Laundry Liquid at Woolworths/retailers/shops?

How much should I use per load of laundry? (dosage)

Is Sensitive Laundry Liquid compatible with Auto-dosing machines?

Sensitive Laundry Liquid

How do I use Sensitive Laundry Sheets?

Are Sensitive Laundry Sheets safe for front loaders, top loaders and HE machines?

Do Sensitive Laundry Sheets dissolve in cold water?

What if Sensitive Laundry Sheets don't dissolve or leaves residue?

Can I use Sensitive Laundry Sheets for handwashing delicates?

Are Sensitive Laundry Sheets safe for septic tanks and greywater systems?

How should I store Sensitive Laundry Sheets and how do I dispose of the packaging?

How many washes does one pack of Sensitive Laundry Sheets last?

Can I cut or tear Sensitive Laundry Sheets in half?

Sensitive Laundry Sheets vs. Sensitive Laundry Liquid

Where are Sensitive Laundry Sheets made?

What ingredients are in the Sensitive Laundry Sheets?

Can I use Sensitive Laundry Sheets on wool?

Sensitive Laundry Sheets

What ingredients are in Stain Remover?

How do I use Stain Remover?

Is Stain Remover safe for septic or greywater systems?

Which fabrics should I avoid?

Is Stain Remover family safe, pet safe and cruelty free?

The stain didn’t come out after washing. What now?

The product looks cloudy or slightly yellow. Still safe to use?

The product is too runny or too thick. What should I do?

Stain Remover

Laundry products 🧺

What tool do I use with what product?

How to use: Atomiser Spray Bottle

How to open Atomiser Spray Bottle

Atomiser Spray Bottle has stopped spraying

Atomiser Spray Bottle

How do you dispose of Dish Sponges?

How to use: Dish Sponges

How do you wash Dish Sponges?

Why would Dish Sponges be degrading?

How long should Dish Sponges last for?

What size is Dish Sponge?

Dish Sponges

How to use: Foaming Spray Bottle

Do I need Foaming Spray Bottle? Could I use an alternative sprayer?

Why isn't Foaming Spray Bottle working?

How to open Foaming Spray Bottle

Foaming Spray Bottle

How often should I replace Loo Blade head?

How should I clean Loo Blade Ceramic Pot?

How do I clean Loo Blade?

How to use: Loo Blade

Can I buy Loo Blade on its own?

What are the dimensions of Loo Blade?

Loo Blade

How much does Dish Pump hold?

How much liquid comes out with each pump?

Can I use a different dispenser instead?

How do I maintain Dish Pump?

How to unlock and prime Dish Pump

Dish Pump dimensions

Dish Pump

How to open Laundry Pump

Do I need to use Laundry Pump?

Laundry Pump is leaking. What’s the fix?

How do I clean and maintain Laundry Pump?

What is Laundry Pump made of?

Laundry Pump

How to use: Spray Mop

How to use: Dusting Mop Pad

What are the dimensions of Spray Mop

My mop bottle is stuck | How to open

How to put together / take apart the Spray Mop

How do I request a replacement Spray Mop or parts for it?

How to use: Mop Pads

Spray Mop

Tools & Accessories 🧽