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How does the Koh Body Care refill system work?Updated 16 days ago

TL;DR: The Sensitive Hand Wash and Sensitive Body Wash both come in a bag-in-box format. Fill the pump bottle directly from the tap, keep the box until it's empty, then recycle the cardboard and refill. The pump bottle lives on your bench or in your shower and gets filled again from each new box.


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Koh Body Wash pump bottle and bag-in-box refill
Koh Body and Hand Wash starter kit

How does the Koh Body Care refill system work?

Koh Body Care uses a bag-in-box refill format. A 1.5L bag sits inside a cardboard box with a tap on the front. You fill the 350ml pump bottle from the tap, keep the box stored away until you need to refill, and repeat. The pump bottle is designed to be kept and reused indefinitely. When the box is empty, the cardboard outer is curbside recyclable. The inner bag is PP plastic and can be recycled through soft plastics programs like Resmart after prepping it correctly.

The pump bottle lives on your bench or in your shower. The box lives in a cupboard. Fill from the box, repeat until empty.

1

Set up your pump bottle by filling it from the bag-in-box tap. A 1.5L box fills the 350ml bottle multiple times.

2

Store the box somewhere convenient: a bathroom cabinet, under the sink, or on a shelf. It doesn't need to be in the shower or at the sink. Store in a dry space as cardboard can become damp.

3

When the pump bottle runs low, top it up from the box. Repeat until the box is empty.

4

When the box is empty, flatten the cardboard outer and put it in your kerbside recycling. See instructions below for how to dispose of packaging, including plastic bladder, responsibly. Order a new box and keep the same pump bottle.

What do I do with the packaging when it's empty?

When the bag-in-box is empty, the cardboard outer can be flattened and recycled through kerbside recycling. The inner bag is PP plastic and can be recycled through soft plastics drop-off programs like Resmart (formerly Recycle Smart) after prepping correctly. The black tap must be removed and discarded in general waste before recycling the bag. The pump bottle is designed to be kept and reused indefinitely.

Cardboard box

Flatten and place in your kerbside recycling bin.

Inner bag

PP plastic. Can be recycled via soft plastics programs like Resmart.co (formerly Recycle Smart, or drop off at a participating Woolworths). Needs prep first; see below.

Pump bottle

Keep it. Designed to be refilled indefinitely, not single use.

Leftover product

Don't pour large amounts down the drain at once. Dilute with water first or use it up gradually.

How to prep the bag for soft plastics recycling

1

Remove the black tap and discard it in general waste.

2

Make about four cuts on each side of the bag so water can flow through for a thorough rinse.

3

Rinse well. To save water, place the cut bag inside a laundry bag and run it through your next cool wash cycle.

4

Drop off at a participating Woolworths, or book at a Resmart. Find out how at resmart.co.

Koh Hand Wash Starter Kit

Hand Wash Starter Kit

Pairs Sensitive Hand Wash with the Hand Wash Pump. Everything to start the refill system in one go.

Koh Body Wash Starter Kit

Body Wash Starter Kit

Pairs Sensitive Body Wash with the Body Wash Pump. Everything to start the refill system in one go.

Koh Perks rewards and ways to save

Koh Perks · earn points on every order

Earn points on every purchase, refer a friend, and redeem for discounts on your next order. Find all the ways to save in one place.

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Last reviewed: May 2026 · Koh Australia

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