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Can I merge points or update the email on my Koh Perks account?Updated 14 hours ago

TL;DR: No, we can't merge points across accounts or change the email tied to your Koh Perks account. Both are security limits. Moving to a new email means starting fresh on a new account.


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Can I merge points or update the email on my Koh Perks account?

No, Koh can't merge points across Koh Perks accounts or change the email address linked to an account. Both restrictions exist for security reasons, the email is the identity tied to your loyalty balance, and merging or rewriting it creates risk for account takeover and reward fraud. If you're moving to a new email address, you'll need to start fresh with a new account on that email. Existing points stay on the old account and are subject to the standard 12-month inactivity expiry.

⚠ Email changes aren't supported

The email on your Koh Perks account is the identity tied to your balance. We can't rewrite it because doing so creates security risk for account takeover and reward fraud.

⚠ Points can't be merged across accounts

For the same reason, we can't merge balances between two accounts even if they belong to the same person. Each Koh Perks account stands on its own.

I'm changing my email, what should I do?

If you're moving to a new email, the cleanest path is to spend down your existing Koh Perks balance on a final order under the old account, then sign up fresh on the new email. Existing points on the old account stay there and are subject to the standard 12-month inactivity expiry. The new account starts from zero but earns points normally going forward. There's no penalty for having two accounts at different times, the limit is just that points can't move between them.

1

Spend down your existing balance first

Place a final order under your old email and redeem any available rewards. That way you don't leave points stranded.

2

Sign up fresh on your new email

Create a new Koh account on the new email, then join Koh Perks. You'll start from zero but earn normally going forward.

3

Old account stays as-is

The old account keeps its remaining points subject to the 12-month inactivity expiry. If you'd prefer to delete it, use the self-service delete link in your account settings.

Why can't Koh just update the email?

The email tied to your Koh Perks account is the verified identity that controls access to your points balance, your saved subscription preferences, and your order history. If we updated emails on request, an attacker who phoned or emailed pretending to be you could redirect your points to an email they control. Sticking to the rule that emails can't be changed (and points can't be moved across accounts) closes that attack path entirely. It's the same logic that governs why banks won't change the email on your online banking just because someone asks, even if the request looks legitimate.

The email on your account is the verified identity that controls access to your points balance and order history. If we updated emails on request, an attacker who phoned or emailed pretending to be you could redirect your points to an email they control. The rule is the same logic banks apply, no remote email changes on accounts that hold value.

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