No, for security. New email means new account. Migrating points or merging accounts isn't supported →

<article id="loyalty-merge-email-change" class="promo-article"><p><strong>TL;DR:</strong> No, we can&apos;t merge points across accounts or change the email tied to your <a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> account. Both are security limits. Moving to a new email means starting fresh on a new account.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><div itemprop="mainEntity" id="cant-merge-or-change"><h2 itemprop="name" style="position:absolute; left:-10000px; width:1px; height:1px; overflow:hidden;" id="can-i-merge-points-or-update-the-email-on-my-koh-perks-account">Can I merge points or update the email on my Koh Perks account?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">No, Koh can&apos;t merge points across Koh Perks accounts or change the email address linked to an account. Both restrictions exist for security reasons, the email is the identity tied to your loyalty balance, and merging or rewriting it creates risk for account takeover and reward fraud. If you&apos;re moving to a new email address, you&apos;ll need to start fresh with a new account on that email. Existing points stay on the old account and are subject to the standard 12-month inactivity expiry.</p><div style="background:#FAEEDA; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#633806; margin:0 0 8px;">&#x26A0; Email changes aren&apos;t supported</p><p style="font-size:13px; color:#854F0B; margin:0 0 12px; line-height:1.6;">The email on your Koh Perks account is the identity tied to your balance. We can&apos;t rewrite it because doing so creates security risk for account takeover and reward fraud.</p><p style="font-size:14px; font-weight:500; color:#633806; margin:0 0 8px;">&#x26A0; Points can&apos;t be merged across accounts</p><p style="font-size:13px; color:#854F0B; margin:0; line-height:1.6;">For the same reason, we can&apos;t merge balances between two accounts even if they belong to the same person. Each Koh Perks account stands on its own.</p></div></div></div><hr><div itemprop="mainEntity" id="moving-to-new-email"><h2 itemprop="name" id="im-changing-my-email-what-should-i-do">I&apos;m changing my email, what should I do?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">If you&apos;re moving to a new email, the cleanest path is to spend down your existing Koh Perks balance on a final order under the old account, then sign up fresh on the new email. Existing points on the old account stay there and are subject to the standard 12-month inactivity expiry. The new account starts from zero but earns points normally going forward. There&apos;s no penalty for having two accounts at different times, the limit is just that points can&apos;t move between them.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><div style="display:flex; align-items:flex-start; gap:12px; margin:0 0 14px;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">1</div><div><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 4px;">Spend down your existing balance first</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Place a final order under your old email and redeem any available rewards. That way you don&apos;t leave points stranded.</p></div></div><div style="display:flex; align-items:flex-start; gap:12px; margin:0 0 14px;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">2</div><div><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 4px;">Sign up fresh on your new email</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Create a new Koh account on the new email, then join Koh Perks. You&apos;ll start from zero but earn normally going forward.</p></div></div><div style="display:flex; align-items:flex-start; gap:12px; margin:0;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">3</div><div><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 4px;">Old account stays as-is</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">The old account keeps its remaining points subject to the <a href="https://go.koh.com/hc-loyalty-points-expiry" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>12-month inactivity expiry</strong></a>. If you&apos;d prefer to delete it, use the self-service delete link in your account settings.</p></div></div></div></div></div><hr><div itemprop="mainEntity" id="why-this-limit"><h2 itemprop="name" id="why-cant-koh-just-update-the-email">Why can&apos;t Koh just update the email?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">The email tied to your Koh Perks account is the verified identity that controls access to your points balance, your saved subscription preferences, and your order history. If we updated emails on request, an attacker who phoned or emailed pretending to be you could redirect your points to an email they control. Sticking to the rule that emails can&apos;t be changed (and points can&apos;t be moved across accounts) closes that attack path entirely. It&apos;s the same logic that governs why banks won&apos;t change the email on your online banking just because someone asks, even if the request looks legitimate.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">The email on your account is the verified identity that controls access to your points balance and order history. If we updated emails on request, an attacker who phoned or emailed pretending to be you could redirect your points to an email they control. The rule is the same logic banks apply, no remote email changes on accounts that hold value.</p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on your next order. Find all the ways to save in one place.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a><a href="https://koh.com/pages/ways-to-save" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">See all ways to save</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Tools_Still_SurfaceStarterKit.jpg?width=400" alt="Universal Cleaner Starter Kit" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>New at Koh? Start with the Universal Cleaner Starter Kit</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Pairs Universal Cleaner with Atomiser Spray Bottle and everything you need to get going.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View Starter Kit</a><a href="https://koh.com/products/universal-cleaner-starter-kit#:~:text=Product%20Reviews" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Read reviews</a><a href="https://koh.com/cart/add?id=40549414273096&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh perks merge accounts, koh perks combine points, koh perks change email, koh perks update email, koh perks transfer points, koh perks new email, koh perks duplicate accounts, koh perks points migration, koh loyalty change email, koh perks security email, koh perks two accounts, koh perks spend down old account, koh perks delete old account, koh perks moved to new email, koh perks email security, koh perks account takeover, koh perks identity, koh perks no remote email change</p></article>

Can I merge points or update the email on my Koh Perks account?

Free loyalty program. Earn points on every order, redeem for credit, climb tiers for more →

<article id="koh-perks-overview" class="promo-article"><p><strong>TL;DR:</strong> <a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> is Koh&apos;s free loyalty program. Earn points every time you spend, plus bonus ways to top up your balance (reviews, referrals, birthday). Redeem points for credit on future orders. Climb tiers as your 12-month spend grows to unlock more.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><div itemprop="mainEntity" id="what-is-koh-perks"><h2 itemprop="name" style="position:absolute; left:-10000px; width:1px; height:1px; overflow:hidden;" id="what-is-koh-perks">What is Koh Perks?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Koh Perks is Koh&apos;s free customer loyalty program. Members earn points on every order placed at koh.com, plus extra points for actions like leaving reviews, referring friends, and birthdays. Points convert to credit on future orders, redeemed at checkout. The program also has tiers based on rolling 12-month spend: cross a spend threshold and your account auto-promotes to the next tier with additional benefits. Membership is free and opt-in, you join when you&apos;re ready and can leave anytime.</p><div style="display:grid; grid-template-columns:repeat(2, 1fr); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Earn</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Points on every order, plus bonus points for reviews, referrals, and birthdays.</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Redeem</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Convert points to credit on future orders. Auto-applies at checkout, no codes needed.</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Tier up</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Cross a spend threshold on a rolling 12-month basis and your account auto-promotes to the next tier.</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Free + opt-in</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Membership is free. Join when you&apos;re ready, leave anytime, no penalty.</p></div></div></div></div><hr><div itemprop="mainEntity" id="who-is-it-for"><h2 itemprop="name" id="who-is-koh-perks-for">Who is Koh Perks for?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Koh Perks is for regular Koh customers. If you order at koh.com (one-off or via Subscribe &amp; Save), you&apos;ll earn points on every purchase and accumulate credit toward future orders. The program is consumer-only: Koh Pro (B2B) accounts aren&apos;t eligible for Koh Perks on the same email, since Pro already has trade pricing built into its account terms. If you&apos;re both a Pro customer and a personal shopper, sign up to Koh Perks with a different personal email.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Koh Perks is for regular consumer customers. Anyone ordering at koh.com (one-off or via <a href="https://koh.com/pages/subscribe-and-save" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Subscribe &amp; Save</strong></a>) earns points and accumulates credit. <a href="https://go.koh.com/pro" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Pro</strong></a> (B2B) accounts aren&apos;t eligible on the same email, see <a href="https://go.koh.com/hc-loyalty-koh-pro" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Pro and Koh Perks eligibility</strong></a> for details.</p></div></div></div><hr><div itemprop="mainEntity" id="how-to-join"><h2 itemprop="name" id="how-do-i-join-koh-perks">How do I join Koh Perks?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">To join Koh Perks, sign in to your Koh account (or create one if you don&apos;t have one yet), then head to koh.com/pages/koh-perks and click Join &amp; Agree. Membership is free and opt-in, you choose when to join, what marketing you want, and you can leave or update your preferences anytime. Once enrolled, your Koh Perks dashboard appears in your account, showing your points balance, tier, ways to earn, and available rewards.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Sign in to your Koh account, head to the <a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks page</strong></a>, and click Join &amp; Agree. Your dashboard appears in your account once you&apos;re enrolled.</p><p style="margin:0;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">Join Koh Perks</a></p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on your next order. Find all the ways to save in one place.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a><a href="https://koh.com/pages/ways-to-save" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">See all ways to save</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Tools_Still_SurfaceStarterKit.jpg?width=400" alt="Universal Cleaner Starter Kit" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>New at Koh? Start with the Universal Cleaner Starter Kit</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Pairs Universal Cleaner with Atomiser Spray Bottle and everything you need to get going.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View Starter Kit</a><a href="https://koh.com/products/universal-cleaner-starter-kit#:~:text=Product%20Reviews" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Read reviews</a><a href="https://koh.com/cart/add?id=40549414273096&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">what is koh perks, koh perks explained, koh perks overview, koh loyalty program, koh rewards program, koh perks how it works, koh perks free, koh perks join, koh perks earn points, koh perks redeem credit, koh perks tiers, koh perks benefits, koh perks program details, koh perks first time, koh perks summary, koh perks vs subscribe save, koh perks vs koh pro, koh perks consumer loyalty, koh perks opt in, koh perks rolling 12 months</p></article>

What is Koh Perks?

No, points only apply to orders placed after you join. Future orders earn from the day you sign up →

<article id="loyalty-past-orders" class="promo-article"><p><strong>TL;DR:</strong> No, <a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> points only apply to orders placed after you join. Past orders before you enrolled don&apos;t earn points or count toward your tier. The fix is to sign up now, every order from here on earns points.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><div itemprop="mainEntity" id="past-orders-rule"><h2 itemprop="name" style="position:absolute; left:-10000px; width:1px; height:1px; overflow:hidden;" id="do-my-past-orders-count-toward-koh-perks">Do my past orders count toward Koh Perks?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">No, Koh Perks points only apply to orders placed after you join the loyalty program. Orders placed before you enrolled don&apos;t earn retroactive points and don&apos;t count toward your tier spend. This applies even if you&apos;ve been a long-term Koh customer who&apos;s spent significantly with us, only spend from your enrollment date forward counts. The way to start benefiting is to join now: every order from sign-up onwards earns points on the standard rate, plus bonus points for reviews, referrals, and birthdays.</p><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="background:#FAEEDA; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#633806; margin:0 0 8px;">&#x26A0; Past orders</p><p style="font-size:13px; color:#854F0B; margin:0; line-height:1.6;">Orders placed before you joined Koh Perks don&apos;t earn retroactive points and don&apos;t count toward tier spend.</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Future orders</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Every order from your enrollment date forward earns points. Plus bonus points for reviews, referrals, and birthdays.</p></div></div></div></div><hr><div itemprop="mainEntity" id="join-now"><h2 itemprop="name" id="how-do-i-sign-up-so-my-next-order-earns-points">How do I sign up so my next order earns points?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">To start earning Koh Perks points, sign in to your Koh account, head to the Koh Perks page at koh.com/pages/koh-perks, and click Join &amp; Agree. Membership is free. Your next order onwards will earn points at the standard rate, with points landing in your dashboard within 48 hours of the order being placed.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Sign in to your Koh account, head to the <a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks page</strong></a>, and click Join &amp; Agree. Free, takes a moment. Your next order onwards earns points at the standard rate, with points landing in your dashboard within 48 hours.</p><p style="margin:0;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">Join Koh Perks</a></p></div></div></div><hr><div itemprop="mainEntity" id="why-not-retro"><h2 itemprop="name" id="why-dont-past-orders-count">Why don&apos;t past orders count?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Koh Perks is opt-in by design, meaning customers join with full awareness of the program terms. Retroactively crediting points for orders placed before joining would mean treating past customers as if they&apos;d consented to and engaged with the program when they hadn&apos;t. It also keeps the program consistent across all members: everyone earns from their enrollment date forward at the same rate. The trade-off is that early joiners build their balance faster than people who join later, but the rate per dollar is the same for everyone from their respective sign-up dates.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Koh Perks is opt-in by design, meaning you join with full awareness of the program terms. Retroactively crediting orders placed before joining would mean treating past customers as if they&apos;d consented to and engaged with the program when they hadn&apos;t. The rule keeps things consistent across all members: everyone earns from their enrollment date forward at the same rate.</p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on your next order. Find all the ways to save in one place.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a><a href="https://koh.com/pages/ways-to-save" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">See all ways to save</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Tools_Still_SurfaceStarterKit.jpg?width=400" alt="Universal Cleaner Starter Kit" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>New at Koh? Start with the Universal Cleaner Starter Kit</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Pairs Universal Cleaner with Atomiser Spray Bottle and everything you need to get going.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View Starter Kit</a><a href="https://koh.com/products/universal-cleaner-starter-kit#:~:text=Product%20Reviews" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Read reviews</a><a href="https://koh.com/cart/add?id=40549414273096&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh perks past orders, koh perks backdated points, koh perks history points, koh perks join earn back, koh perks previous orders, koh perks before joining, koh loyalty past purchases, koh perks order history points, koh perks retroactive, koh perks long term customer points, koh perks years shopping, koh perks signed up late, koh perks miss points, koh perks consent retroactive, koh perks enrollment date forward, koh perks 48 hours points</p></article>

Do my past orders count toward Koh Perks?

$1 = 1 point on every order, plus bonus points for reviews, milestones, sign-ups and birthdays →

<article id="loyalty-earn-points" class="promo-article"><p><strong>TL;DR:</strong> Earn <strong>1 <a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;">Koh Perks</a> point per dollar</strong> spent at Koh (higher rate at higher tiers), plus bonus points for things like signing up to email or SMS, hitting order milestones, leaving reviews with photos or videos, and your enrollment anniversary.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><div itemprop="mainEntity" id="spending-points"><h2 itemprop="name" style="position:absolute; left:-10000px; width:1px; height:1px; overflow:hidden;" id="how-do-i-earn-koh-perks-points">How do I earn Koh Perks points?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Koh Perks members earn 1 point for every $1 spent at koh.com (members at higher tiers earn at a higher rate). On top of spending, bonus points are available for various actions. Signing up to email gives 20 points, signing up to SMS gives 40 points. After buying, earn 30 points on your 3rd order, 50 on your 5th, and 100 on your 10th. Leaving a product review earns 25 points, adding a photo earns another 25, and adding a video earns 25 more. Celebrating your Koh Perks enrollment anniversary earns 100 points. All bonus points credit automatically once you complete the action.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0; text-align:center;"><p style="font-size:11px; font-weight:500; text-transform:uppercase; letter-spacing:0.07em; color:#0F6E56; margin:0 0 6px;">Standard earn rate</p><p style="font-size:28px; font-weight:700; color:#085041; margin:0 0 6px; line-height:1;">$1 = 1 point</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Every dollar spent at Koh earns 1 point. Members at higher tiers earn at a higher rate.</p></div></div></div><hr><div itemprop="mainEntity" id="before-buy-bonuses"><h2 itemprop="name" id="what-bonus-points-can-i-earn-before-my-first-order">What bonus points can I earn before my first order?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Two bonus point opportunities are available before you&apos;ve placed an order. Signing up to Koh marketing emails earns 20 points. Signing up to Koh SMS earns 40 points. Both apply once per member. Points credit to your account once the email or phone number is verified. Marketing preferences can be managed anytime in your account, see what happens if you unsubscribe for details.</p><div style="display:grid; grid-template-columns:repeat(2, 1fr); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1rem 1.25rem; text-align:center;"><p style="font-size:11px; font-weight:500; text-transform:uppercase; letter-spacing:0.07em; color:#0F6E56; margin:0 0 4px;">Email sign-up</p><p style="font-size:18px; font-weight:700; color:#085041; margin:0;">20 points</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1rem 1.25rem; text-align:center;"><p style="font-size:11px; font-weight:500; text-transform:uppercase; letter-spacing:0.07em; color:#0F6E56; margin:0 0 4px;">SMS sign-up</p><p style="font-size:18px; font-weight:700; color:#085041; margin:0;">40 points</p></div></div></div></div><hr><div itemprop="mainEntity" id="after-buy-bonuses"><h2 itemprop="name" id="what-bonus-points-can-i-earn-after-ive-ordered">What bonus points can I earn after I&apos;ve ordered?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">After your first order, several bonus point opportunities open up. Order milestone bonuses: 30 points on your 3rd order, 50 points on your 5th order, 100 points on your 10th order. Review bonuses: 25 points for leaving a product review, 25 more for adding a photo, and 25 more for adding a video, so a full photo-and-video review earns 75 bonus points on top of any spend points from that order. There&apos;s also an enrollment anniversary bonus of 100 points each year on the date you joined Koh Perks. All bonus points credit automatically.</p><div style="display:grid; grid-template-columns:repeat(2, 1fr); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1rem 1.25rem; text-align:center;"><p style="font-size:11px; font-weight:500; text-transform:uppercase; letter-spacing:0.07em; color:#0F6E56; margin:0 0 4px;">3rd order</p><p style="font-size:18px; font-weight:700; color:#085041; margin:0;">30 points</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1rem 1.25rem; text-align:center;"><p style="font-size:11px; font-weight:500; text-transform:uppercase; letter-spacing:0.07em; color:#0F6E56; margin:0 0 4px;">5th order</p><p style="font-size:18px; font-weight:700; color:#085041; margin:0;">50 points</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1rem 1.25rem; text-align:center;"><p style="font-size:11px; font-weight:500; text-transform:uppercase; letter-spacing:0.07em; color:#0F6E56; margin:0 0 4px;">10th order</p><p style="font-size:18px; font-weight:700; color:#085041; margin:0;">100 points</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1rem 1.25rem; text-align:center;"><p style="font-size:11px; font-weight:500; text-transform:uppercase; letter-spacing:0.07em; color:#0F6E56; margin:0 0 4px;">birthday</p><p style="font-size:18px; font-weight:700; color:#085041; margin:0;">100 points</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1rem 1.25rem; text-align:center;"><p style="font-size:11px; font-weight:500; text-transform:uppercase; letter-spacing:0.07em; color:#0F6E56; margin:0 0 4px;">Leave a review</p><p style="font-size:18px; font-weight:700; color:#085041; margin:0;">25 points</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1rem 1.25rem; text-align:center;"><p style="font-size:11px; font-weight:500; text-transform:uppercase; letter-spacing:0.07em; color:#0F6E56; margin:0 0 4px;">+ Add a photo or video</p><p style="font-size:18px; font-weight:700; color:#085041; margin:0;">25 points</p></div></div><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">All bonus points credit automatically once you complete the action. A review with both a photo and video earns 75 bonus points on top of any spend points from that order.</p></div></div><hr><div itemprop="mainEntity" id="other-ways"><h2 itemprop="name" id="are-there-any-other-ways-to-earn-points">Are there any other ways to earn points?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Beyond the standard earn rate and bonus point actions, you can also earn 200 points by referring a friend who places their first order through your unique referral link. We also occasionally run bonus point campaigns shared with members via email and SMS, which is why staying subscribed to marketing communications can be worth doing if you want to maximise your earn rate. Check your Koh Perks dashboard for the latest list of available actions.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Refer a friend</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn 200 points when a friend places their first order through your unique referral link. See <a href="https://go.koh.com/hc-koh-perks-refer-a-friend" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>how the refer a friend program works</strong></a>.</p><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Bonus campaigns</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">We occasionally run bonus point campaigns shared via email and SMS. Staying subscribed to marketing communications is the only way to be notified about these.</p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on your next order. Find all the ways to save in one place.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a><a href="https://koh.com/pages/ways-to-save" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">See all ways to save</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Tools_Still_SurfaceStarterKit.jpg?width=400" alt="Universal Cleaner Starter Kit" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>New at Koh? Start with the Universal Cleaner Starter Kit</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Pairs Universal Cleaner with Atomiser Spray Bottle and everything you need to get going.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View Starter Kit</a><a href="https://koh.com/products/universal-cleaner-starter-kit#:~:text=Product%20Reviews" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Read reviews</a><a href="https://koh.com/cart/add?id=40549414273096&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh perks earn points, how to earn koh perks, koh perks points per dollar, koh perks $1 1 point, koh perks bonus points, koh perks review points, koh perks photo review, koh perks video review, koh perks email signup points, koh perks sms signup points, koh perks order milestone points, koh perks 3rd order points, koh perks 5th order points, koh perks 10th order points, koh perks anniversary points, koh perks enrollment anniversary, koh perks tier multiplier, koh perks higher tier earn rate, koh perks 200 points refer friend, koh perks bonus campaigns</p></article>

How do I earn Koh Perks points?

Three tiers based on 12-month spend. Higher tier = more points per dollar →

<article id="loyalty-tier-overview" class="promo-article"><p><strong>TL;DR:</strong> <a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> has three tiers based on how much you&apos;ve spent at Koh in the past 12 months. Tier 1 ($0&#x2013;$169) earns 1 point per dollar. Tier 2 ($170&#x2013;$329) earns 1.25 points per dollar. Tier 3 ($330+) earns 1.5 points per dollar. Cross a threshold and your tier auto-upgrades, the new rate applies from your next order.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><div itemprop="mainEntity" id="tier-overview"><h2 itemprop="name" style="position:absolute; left:-10000px; width:1px; height:1px; overflow:hidden;" id="what-are-the-koh-perks-tiers-and-how-do-they-work">What are the Koh Perks tiers and how do they work?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Koh Perks has three tiers based on your total spend at Koh over a rolling 12-month period. Tier 1 covers spend from $0 to $169 and earns 1 point per dollar. Tier 2 covers spend from $170 to $329 and earns 1.25 points per dollar. Tier 3 covers spend of $330 or more and earns 1.5 points per dollar. Tiers auto-upgrade as you cross each threshold, the new earn rate applies to your next order. The 12-month window is rolling, so your tier reflects recent activity rather than lifetime spend.</p><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(200px, 1fr)); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; text-align:center; display:flex; flex-direction:column;"><p style="font-size:11px; font-weight:500; text-transform:uppercase; letter-spacing:0.07em; color:#0F6E56; margin:0 0 6px;">Tier 1</p><p style="font-size:14px; color:#0F6E56; margin:0 0 10px; line-height:1.4;">Spend $0&#x2013;$169<br>in 12 months</p><p style="font-size:24px; font-weight:700; color:#085041; margin:0 0 4px; line-height:1;">1 point</p><p style="font-size:12px; color:#0F6E56; margin:0;">per dollar spent</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; text-align:center; display:flex; flex-direction:column;"><p style="font-size:11px; font-weight:500; text-transform:uppercase; letter-spacing:0.07em; color:#0F6E56; margin:0 0 6px;">Tier 2</p><p style="font-size:14px; color:#0F6E56; margin:0 0 10px; line-height:1.4;">Spend $170&#x2013;$329<br>in 12 months</p><p style="font-size:24px; font-weight:700; color:#085041; margin:0 0 4px; line-height:1;">1.25 points</p><p style="font-size:12px; color:#0F6E56; margin:0;">per dollar spent</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; text-align:center; display:flex; flex-direction:column;"><p style="font-size:11px; font-weight:500; text-transform:uppercase; letter-spacing:0.07em; color:#0F6E56; margin:0 0 6px;">Tier 3</p><p style="font-size:14px; color:#0F6E56; margin:0 0 10px; line-height:1.4;">Spend $330+<br>in 12 months</p><p style="font-size:24px; font-weight:700; color:#085041; margin:0 0 4px; line-height:1;">1.5 points</p><p style="font-size:12px; color:#0F6E56; margin:0;">per dollar spent</p></div></div></div></div><hr><div itemprop="mainEntity" id="how-tier-up"><h2 itemprop="name" id="how-do-tier-upgrades-work">How do tier upgrades work?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Koh Perks tiers upgrade automatically when your rolling 12-month spend at Koh crosses each threshold. You don&apos;t need to claim or contact us, the upgrade applies straight away and the new earn rate kicks in on your next order. Each tier carries its earn rate (1, 1.25, or 1.5 points per dollar). Bonus point earnings (reviews, milestones, anniversaries, sign-ups) apply at the standard flat rate regardless of tier, see how to earn Koh Perks points for the full bonus list.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Auto-upgrade when you cross a threshold</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">As soon as your 12-month spend crosses $170 or $330, your account auto-promotes to Tier 2 or Tier 3. No claim form, the new earn rate kicks in on your next order.</p><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Bonus points are flat across tiers</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Bonus point earnings (reviews, order milestones, anniversaries, sign-ups) apply at their standard amounts regardless of tier. See <a href="https://go.koh.com/hc-loyalty-earn-points" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>all the ways to earn points</strong></a> for the full list.</p></div></div></div><hr><div itemprop="mainEntity" id="rolling-window-tier"><h2 itemprop="name" id="does-my-tier-go-down-if-i-stop-spending">Does my tier go down if I stop spending?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Yes. Because Koh Perks tiers are based on a rolling 12-month window, your tier reflects recent activity. If you stop spending and your earlier orders age out of the 12-month window, your spend drops below the tier threshold and your tier adjusts downward. Re-cross the threshold with new orders and you tier back up automatically. Cancelled or refunded orders don&apos;t count toward tier spend.</p><div style="background:#FAEEDA; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#633806; margin:0 0 8px;">&#x26A0; Tier reflects recent activity</p><p style="font-size:13px; color:#854F0B; margin:0 0 12px; line-height:1.6;">Because the spend window is rolling 12 months, your tier reflects how active you&apos;ve been recently. If orders age out of the window and your spend drops below the threshold, your tier adjusts downward.</p><p style="font-size:14px; font-weight:500; color:#633806; margin:0 0 8px;">&#x2713; Easy to climb back</p><p style="font-size:13px; color:#854F0B; margin:0; line-height:1.6;">New orders push your 12-month spend back up. Cross the threshold and you tier back up automatically. Cancelled or refunded orders don&apos;t count toward tier spend.</p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on your next order. Find all the ways to save in one place.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a><a href="https://koh.com/pages/ways-to-save" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">See all ways to save</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Tools_Still_SurfaceStarterKit.jpg?width=400" alt="Universal Cleaner Starter Kit" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>New at Koh? Start with the Universal Cleaner Starter Kit</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Pairs Universal Cleaner with Atomiser Spray Bottle and everything you need to get going.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View Starter Kit</a><a href="https://koh.com/products/universal-cleaner-starter-kit#:~:text=Product%20Reviews" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Read reviews</a><a href="https://koh.com/cart/add?id=40549414273096&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh perks tiers, koh perks tier overview, koh perks three tiers, koh perks tier 1, koh perks tier 2, koh perks tier 3, koh perks tier thresholds, koh perks earn rate, koh perks 1 point per dollar, koh perks 1.25 points per dollar, koh perks 1.5 points per dollar, koh perks 12 month spend, koh perks $169, koh perks $170, koh perks $329, koh perks $330, koh perks higher tier, koh perks tier multiplier, koh perks rolling 12 months, koh perks tier drop, koh perks tier auto upgrade, koh perks tier benefits</p></article>

What are the Koh Perks tiers and how do they work?

Three milestones: 100 pts = $5, 200 pts = $10, 400 pts = $20 off. Apply at checkout →

<article id="loyalty-redeem-rewards" class="promo-article"><p><strong>TL;DR:</strong> <a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> points redeem for Koh credit at checkout. <strong>100 points = $5 off</strong>, <strong>200 points = $10 off</strong>, <strong>400 points = $20 off</strong>. Apply your reward when you check out, no codes needed.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><div itemprop="mainEntity" id="reward-tiers"><h2 itemprop="name" style="position:absolute; left:-10000px; width:1px; height:1px; overflow:hidden;" id="what-can-i-redeem-my-koh-perks-points-for">What can I redeem my Koh Perks points for?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Koh Perks points redeem for Koh credit at checkout. There are three reward milestones: 100 points converts to $5 off, 200 points to $10 off, and 400 points to $20 off. Pick the reward that matches your balance, apply it at checkout, and the discount applies to your order. You don&apos;t need to copy or enter a code, available rewards show up automatically when you&apos;re signed in and reach the checkout page.</p><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(200px, 1fr)); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; text-align:center; display:flex; flex-direction:column;"><p style="font-size:11px; font-weight:500; text-transform:uppercase; letter-spacing:0.07em; color:#0F6E56; margin:0 0 6px;">100 points</p><p style="font-size:28px; font-weight:700; color:#085041; margin:0 0 4px; line-height:1;">$5 off</p><p style="font-size:12px; color:#0F6E56; margin:0;">your next order</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; text-align:center; display:flex; flex-direction:column;"><p style="font-size:11px; font-weight:500; text-transform:uppercase; letter-spacing:0.07em; color:#0F6E56; margin:0 0 6px;">200 points</p><p style="font-size:28px; font-weight:700; color:#085041; margin:0 0 4px; line-height:1;">$10 off</p><p style="font-size:12px; color:#0F6E56; margin:0;">your next order</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; text-align:center; display:flex; flex-direction:column;"><p style="font-size:11px; font-weight:500; text-transform:uppercase; letter-spacing:0.07em; color:#0F6E56; margin:0 0 6px;">400 points</p><p style="font-size:28px; font-weight:700; color:#085041; margin:0 0 4px; line-height:1;">$20 off</p><p style="font-size:12px; color:#0F6E56; margin:0;">your next order</p></div></div></div></div><hr><div itemprop="mainEntity" id="how-to-redeem"><h2 itemprop="name" id="how-do-i-apply-my-reward-at-checkout">How do I apply my reward at checkout?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">When you reach checkout signed in to your Koh account, eligible Koh Perks rewards appear automatically as discount options. Pick the reward you&apos;d like to apply and the order total updates immediately. You don&apos;t need to copy or paste a code. The reward applies to that single order, not future orders. If you&apos;ve also got a separate discount code (referral, partnership, etc.) you can apply that too, though some codes can&apos;t be combined with Perks rewards depending on the code&apos;s terms.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Auto-shows at checkout</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">When you&apos;re signed in and reach checkout, eligible rewards appear automatically as discount options. Pick the one you want and the total updates.</p><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Stack with vouchers (where allowed)</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">You can also apply separate discount codes (referral, partnership). Some codes can&apos;t combine with Perks rewards depending on the code&apos;s terms, see <a href="https://go.koh.com/hc-loyalty-multiple-vouchers" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>using multiple vouchers in one order</strong></a>.</p></div></div></div><hr><div itemprop="mainEntity" id="shop-pay-issue"><h2 itemprop="name" id="my-reward-isnt-showing-at-checkout-whats-wrong">My reward isn&apos;t showing at checkout, what&apos;s wrong?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">If your Koh Perks rewards aren&apos;t showing at checkout, the most common cause is that you&apos;ve selected Shop Pay as the checkout method, which bypasses the standard discount selector. Scroll down and choose a standard checkout option instead of Shop Pay, and your Koh Perks rewards will appear. Also make sure you&apos;re signed in to the Koh account that holds the points, and that your balance meets one of the reward thresholds (100, 200, or 400 points).</p><div style="background:#FAEEDA; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#633806; margin:0 0 8px;">&#x26A0; Using Shop Pay? That&apos;s why</p><p style="font-size:13px; color:#854F0B; margin:0 0 12px; line-height:1.6;">Shop Pay&apos;s express checkout bypasses the standard discount selector, so your Koh Perks rewards won&apos;t appear if you select it. Scroll down on the checkout page and pick a standard checkout option instead of Shop Pay, your rewards will then show as discount choices.</p><p style="font-size:14px; font-weight:500; color:#633806; margin:0 0 8px;">&#x26A0; A couple of other things to check</p><p style="font-size:13px; color:#854F0B; margin:0; line-height:1.6;">Make sure you&apos;re signed in to the Koh account that holds the points, and that your balance is at least 100 points. Rewards only appear once you&apos;ve hit the first milestone.</p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on your next order. Find all the ways to save in one place.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a><a href="https://koh.com/pages/ways-to-save" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">See all ways to save</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Tools_Still_SurfaceStarterKit.jpg?width=400" alt="Universal Cleaner Starter Kit" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>New at Koh? Start with the Universal Cleaner Starter Kit</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Pairs Universal Cleaner with Atomiser Spray Bottle and everything you need to get going.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View Starter Kit</a><a href="https://koh.com/products/universal-cleaner-starter-kit#:~:text=Product%20Reviews" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Read reviews</a><a href="https://koh.com/cart/add?id=40549414273096&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh perks redeem, koh perks rewards, koh perks 100 points, koh perks 200 points, koh perks 400 points, koh perks $5 reward, koh perks $10 reward, koh perks $20 reward, koh perks credit, koh perks redeem checkout, koh perks shop pay redeem, koh perks apply reward, koh perks point milestones, koh perks discount checkout, koh perks reward not showing, koh perks shop pay issue, koh perks express checkout, koh perks balance threshold, koh perks 100 dollar five, koh perks reward auto show</p></article>

What can I redeem my Koh Perks points for?

They get $20 off, you get 200 points. Grab your link from Koh Perks and share →

<article id="koh-perks-refer-a-friend" class="promo-article"><p><strong>TL;DR:</strong> Refer a friend through <a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> and they get <strong>$20 off</strong> their first Koh order. Once they check out, you earn <strong>200 points</strong>. Sign in to your account, grab your unique referral link from the Refer a Friend section, and share.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><div itemprop="mainEntity" id="how-it-works"><h2 itemprop="name" style="position:absolute; left:-10000px; width:1px; height:1px; overflow:hidden;" id="how-does-the-koh-perks-refer-a-friend-program-work">How does the Koh Perks refer a friend program work?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Koh Perks members get a unique referral link they can share with friends. When a friend places their first Koh order through the link, the friend gets $20 off automatically at checkout. Once their order is placed, 200 Koh Perks points are added to the referrer&apos;s account. The referrer keeps the points permanently as part of their loyalty balance. Both sides need an active Koh Perks account, the referrer needs one to generate the link, and the friend needs one to receive the discount.</p><div style="display:grid; grid-template-columns:repeat(2, 1fr); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; text-align:center; display:flex; flex-direction:column;"><p style="font-size:11px; font-weight:500; text-transform:uppercase; letter-spacing:0.07em; color:#0F6E56; margin:0 0 6px;">Your friend gets</p><p style="font-size:24px; font-weight:700; color:#085041; margin:0 0 6px; line-height:1;">$20 off</p><p style="font-size:12px; color:#0F6E56; margin:0; line-height:1.5;">Applied automatically at checkout on their first Koh order through your link.</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; text-align:center; display:flex; flex-direction:column;"><p style="font-size:11px; font-weight:500; text-transform:uppercase; letter-spacing:0.07em; color:#0F6E56; margin:0 0 6px;">You get</p><p style="font-size:24px; font-weight:700; color:#085041; margin:0 0 6px; line-height:1;">200 points</p><p style="font-size:12px; color:#0F6E56; margin:0; line-height:1.5;">Added to your Koh Perks balance once their order is placed.</p></div></div></div></div><hr><div itemprop="mainEntity" id="how-to-refer"><h2 itemprop="name" id="how-do-i-grab-my-referral-link">How do I grab my referral link?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Sign in to your Koh account at koh.com/a/account/login, open the Koh Perks page (from the top nav on desktop or the hamburger menu on mobile), and scroll to the Refer a Friend section. Copy your unique referral link and share it with your friend by message, email, or however you prefer. When they place their first Koh order through the link, the $20 discount applies automatically at checkout and the 200 points are credited to your account.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><div style="display:flex; align-items:flex-start; gap:12px; margin:0 0 14px;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">1</div><div><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 4px;">Sign in to your Koh account</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Use your email or phone at <a href="https://koh.com/a/account/login" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>koh.com/a/account/login</strong></a>, we&apos;ll send a one-time code.</p></div></div><div style="display:flex; align-items:flex-start; gap:12px; margin:0 0 14px;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">2</div><div><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 4px;">Open Koh Perks and find Refer a Friend</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Click <strong>Koh Perks</strong> from the top nav (desktop) or hamburger menu (mobile), then scroll to the <strong>Refer a Friend</strong> section.</p></div></div><div style="display:flex; align-items:flex-start; gap:12px; margin:0;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">3</div><div><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 4px;">Copy your link, share with a friend</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Send it however you like, message, email, social. They click the link, the $20 discount applies at their checkout, and your 200 points credit once they order.</p></div></div></div><p style="margin:1rem 0 0;"><a href="https://go.koh.com/manage-account" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">Manage account</a></p></div></div><hr><div itemprop="mainEntity" id="need-koh-perks"><h2 itemprop="name" id="do-i-need-to-be-in-koh-perks-to-refer-a-friend">Do I need to be in Koh Perks to refer a friend?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Yes. The referral program runs through Koh Perks, so you need an active Koh Perks account to generate your unique referral link, and your friend needs one to receive the $20 discount. Both are free to join. If you haven&apos;t joined Koh Perks yet, head to koh.com/pages/koh-perks and click Join &amp; Agree. Your referral link appears in the Refer a Friend section once you&apos;re enrolled.</p><div style="background:#FAEEDA; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#633806; margin:0 0 8px;">&#x26A0; Both sides need Koh Perks</p><p style="font-size:13px; color:#854F0B; margin:0 0 12px; line-height:1.6;">The referral program runs through Koh Perks, so you need an active Koh Perks account to generate your unique link, and your friend needs one to receive the $20 discount. Both are free to join.</p><p style="font-size:13px; color:#854F0B; margin:0; line-height:1.6;">If you haven&apos;t joined yet, head to the <a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#633806;"><strong>Koh Perks page</strong></a> and click Join &amp; Agree. Your referral link appears in the Refer a Friend section once you&apos;re enrolled.</p></div></div></div><hr><div itemprop="mainEntity" id="referral-didnt-credit"><h2 itemprop="name" id="my-friend-ordered-but-i-havent-received-my-points-what-now">My friend ordered but I haven&apos;t received my points, what now?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Koh Perks points can take up to 48 hours to appear after your friend&apos;s order. If 48 hours have passed and you still haven&apos;t received 200 points, check that your friend used your specific referral link at checkout (not a generic link or another discount code), and that they placed their order on a new Koh Perks account, the $20 discount only applies to first-time customers. If everything looks right, contact our team with your account email and your friend&apos;s order number.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">A couple of common reasons referral points don&apos;t credit:</p><ul style="font-size:13px; color:#0F6E56; line-height:1.6; margin:0 0 12px; padding-left:1.25rem;"><li><strong>Less than 48 hours</strong> since their order, give it a bit more time</li><li><strong>Wrong link</strong>, they need to use your specific Refer a Friend link (not a generic code)</li><li><strong>Not a first-time customer</strong>, the $20 only applies to new Koh Perks accounts</li></ul><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">If those don&apos;t explain it, send us your account email plus your friend&apos;s order number and we&apos;ll investigate.</p><p style="margin:0;"><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">Email our team</a></p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on your next order. Find all the ways to save in one place.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a><a href="https://koh.com/pages/ways-to-save" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">See all ways to save</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Tools_Still_SurfaceStarterKit.jpg?width=400" alt="Universal Cleaner Starter Kit" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>New at Koh? Start with the Universal Cleaner Starter Kit</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Pairs Universal Cleaner with Atomiser Spray Bottle and everything you need to get going.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View Starter Kit</a><a href="https://koh.com/products/universal-cleaner-starter-kit#:~:text=Product%20Reviews" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Read reviews</a><a href="https://koh.com/cart/add?id=40549414273096&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh refer a friend, koh referral program, koh perks referral, koh $20 off referral, koh 200 points referral, koh referral link, koh share with friend, koh perks how to refer, koh friend discount, koh referral reward, koh perks points refer, koh refer earn, koh perks invite friend, koh referral link where to find, koh referral didnt credit, koh referral points missing, koh referral 48 hours, koh referral first time customer, koh refer a friend new account, koh refer a friend $20 first order</p></article>

How does the Koh Perks refer a friend program work?

Spend in any rolling 12 months. Cross a threshold, you auto-tier up. No forms, no hoops →

<article id="loyalty-tier-progression" class="promo-article"><p><strong>TL;DR:</strong> <a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> tiers are based on how much you&apos;ve spent at Koh over the past 12 months. Cross a spend threshold and you auto-promote to the next tier. No forms, no claims, no waiting period.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><div itemprop="mainEntity" id="how-tiers-work"><h2 itemprop="name" style="position:absolute; left:-10000px; width:1px; height:1px; overflow:hidden;" id="how-do-i-move-up-a-koh-perks-tier">How do I move up a Koh Perks tier?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Koh Perks tiers are based on how much you&apos;ve spent at Koh over a rolling 12-month period. As your spend across that window crosses each tier threshold, your account auto-promotes to the next tier. You don&apos;t need to claim, fill in a form, or wait, the upgrade applies straight away and unlocks that tier&apos;s benefits on your next order. Tier thresholds and the specific benefits at each level are shown in the Koh Perks dashboard.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Spend over the past 12 months</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Your tier is calculated from a rolling 12-month window of spend at Koh, not lifetime total. So your tier reflects how active you&apos;ve been recently, not how long you&apos;ve been a customer.</p><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Auto-promotion when you cross a threshold</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">As soon as your 12-month spend crosses the next tier threshold, your account auto-promotes. No claim form, no waiting, the higher tier applies to your next order.</p></div></div></div><hr><div itemprop="mainEntity" id="where-to-check"><h2 itemprop="name" id="where-can-i-see-my-current-tier-and-progress">Where can I see my current tier and progress?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Your current tier, spend to date, and progress toward the next tier all show in your Koh Perks dashboard. Sign in to your Koh account at koh.com/a/account/login, open Koh Perks from the top navigation (desktop) or hamburger menu (mobile), and the Profile section shows your tier. Tier thresholds and the specific benefits unlocked at each level are listed on the same dashboard.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Your current tier, spend to date, and progress toward the next tier all show in your Koh Perks dashboard. Tier thresholds and benefits at each level are listed there too. See <a href="https://go.koh.com/hc-loyalty-view-balance" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>where to find Koh Perks in your account</strong></a>.</p><p style="margin:0;"><a href="https://go.koh.com/manage-account" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">Manage account</a></p></div></div></div><hr><div itemprop="mainEntity" id="rolling-window"><h2 itemprop="name" id="what-happens-if-my-spend-drops-below-the-threshold">What happens if my spend drops below the threshold?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Because Koh Perks tiers are based on a rolling 12-month window, your tier reflects recent activity rather than all-time spend. If your 12-month spend drops below a tier threshold (for example, you don&apos;t order for a few months and earlier orders age out of the window), your tier adjusts downward. You&apos;ll see this on your dashboard. Re-cross the threshold with new orders and you tier back up automatically. Cancelled or refunded orders don&apos;t count toward tier spend.</p><div style="background:#FAEEDA; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#633806; margin:0 0 8px;">&#x26A0; Tier can move down too</p><p style="font-size:13px; color:#854F0B; margin:0 0 12px; line-height:1.6;">Because tiers are based on a rolling 12-month spend window, your tier reflects recent activity. If your 12-month spend drops below a tier threshold (orders age out of the window or you slow down for a while), your tier adjusts downward.</p><p style="font-size:14px; font-weight:500; color:#633806; margin:0 0 8px;">&#x2713; Re-cross the threshold and you&apos;re back</p><p style="font-size:13px; color:#854F0B; margin:0; line-height:1.6;">New orders push your 12-month spend back up. Cross the threshold again and you tier back up automatically. Cancelled or refunded orders don&apos;t count toward tier spend.</p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on your next order. Find all the ways to save in one place.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a><a href="https://koh.com/pages/ways-to-save" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">See all ways to save</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Tools_Still_SurfaceStarterKit.jpg?width=400" alt="Universal Cleaner Starter Kit" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>New at Koh? Start with the Universal Cleaner Starter Kit</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Pairs Universal Cleaner with Atomiser Spray Bottle and everything you need to get going.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border-radius:20px; padding:5px 14px; white-space:nowrap;">View Starter Kit</a><a href="https://koh.com/products/universal-cleaner-starter-kit#:~:text=Product%20Reviews" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Read reviews</a><a href="https://koh.com/cart/add?id=40549414273096&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh perks tier, koh perks tiers, koh perks tier up, koh perks move up tier, koh perks levels, koh perks tier threshold, koh perks spend tier, koh perks 12 month spend, koh perks vip, koh perks rolling 12 months, koh perks promote tier, koh perks status, koh perks tier requirements, koh perks tier benefits, koh perks tier auto, koh perks tier drop, koh perks tier down, koh perks tier dashboard, koh perks spend window, koh perks lifetime vs rolling</p></article>

How do I move up a Koh Perks tier?

Still in Koh Perks, but you may miss bonus points and member-only offers. Manage in your account →

<article id="loyalty-unsubscribe-impact" class="promo-article"><p><strong>TL;DR:</strong> Unsubscribing from Koh emails or SMS doesn&apos;t remove you from <a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a>. You still earn points on every order. But you may miss out on bonus point opportunities, early access invites, and member-only rewards that are only shared via email or SMS. Manage marketing preferences anytime in your <a href="https://go.koh.com/manage-account" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>account settings</strong></a>.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><div itemprop="mainEntity" id="what-changes"><h2 itemprop="name" style="position:absolute; left:-10000px; width:1px; height:1px; overflow:hidden;" id="what-happens-if-i-unsubscribe-from-koh-emails-or-sms">What happens if I unsubscribe from Koh emails or SMS?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Unsubscribing from Koh marketing emails or SMS doesn&apos;t affect your Koh Perks membership. You stay enrolled in the loyalty program and continue earning points on every order at the standard rate. What changes is access to extras delivered through those channels: bonus point campaigns, early access invites to new products and sales, member-only offers, and surprise rewards. These are shared via email or SMS, so opting out means you won&apos;t see them. Order confirmation, shipping notifications, and account-essential messages still come through, those aren&apos;t marketing communications.</p><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; What stays the same</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">You&apos;re still in Koh Perks. Points still accrue on every order at the standard rate. Tier benefits, referrals, and birthday bonuses still apply. Order confirmations, shipping updates, and account-essential emails still come through, those aren&apos;t marketing.</p></div><div style="background:#FAEEDA; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#633806; margin:0 0 8px;">&#x26A0; What you&apos;d miss</p><p style="font-size:13px; color:#854F0B; margin:0; line-height:1.6;">Bonus point campaigns, early access to new products and sales, member-only offers, and surprise rewards are shared via email and SMS. Opting out means you won&apos;t see them.</p></div></div></div></div><hr><div itemprop="mainEntity" id="how-to-manage"><h2 itemprop="name" id="how-do-i-manage-my-marketing-preferences">How do I manage my marketing preferences?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Manage your Koh marketing preferences in your account settings at go.koh.com/manage-account. Sign in with your account email, then update email and SMS preferences independently. You can turn one channel on and the other off, or opt out of marketing entirely. The change applies straight away. Account-essential messages (order confirmations, shipping updates, password reset codes) aren&apos;t covered by marketing preferences, they continue regardless.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Sign in to your account settings and update email and SMS preferences independently. You can turn one channel on and the other off, or opt out of marketing entirely. Changes apply straight away.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Account-essential messages (order confirmations, shipping updates, password reset codes) aren&apos;t covered by marketing preferences, they always come through.</p><p style="margin:0;"><a href="https://go.koh.com/manage-account" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">Manage account</a></p></div></div></div><hr><div itemprop="mainEntity" id="opt-back-in"><h2 itemprop="name" id="can-i-opt-back-in-later">Can I opt back in later?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Yes. You can turn email or SMS marketing back on anytime in your account settings, the choice isn&apos;t permanent. Once preferences are re-enabled, you&apos;ll receive future bonus point campaigns, early access invites, and member-only offers as they&apos;re sent. You won&apos;t receive retroactive copies of campaigns sent while you were opted out.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Anytime, no penalty</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Turn email or SMS marketing back on whenever you like in your <a href="https://go.koh.com/manage-account" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>account settings</strong></a>. You&apos;ll receive future campaigns from that point on. Past campaigns sent while you were opted out aren&apos;t resent.</p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on your next order. Find all the ways to save in one place.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a><a href="https://koh.com/pages/ways-to-save" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">See all ways to save</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Tools_Still_SurfaceStarterKit.jpg?width=400" alt="Universal Cleaner Starter Kit" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>New at Koh? Start with the Universal Cleaner Starter Kit</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Pairs Universal Cleaner with Atomiser Spray Bottle and everything you need to get going.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View Starter Kit</a><a href="https://koh.com/products/universal-cleaner-starter-kit#:~:text=Product%20Reviews" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Read reviews</a><a href="https://koh.com/cart/add?id=40549414273096&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh perks unsubscribe, koh perks marketing opt out, koh perks email off, koh perks sms off, koh perks miss bonus, koh perks early access, koh perks member only, koh perks marketing preferences, koh perks notifications off, koh perks still member, koh perks turn off emails, koh manage account marketing, koh perks opt back in, koh perks resubscribe, koh perks marketing preferences manage, koh order confirmation still receive, koh shipping email still receive, koh account essential messages, koh perks transactional vs marketing, koh perks bonus point campaign, koh perks surprise rewards, koh perks invites</p></article>

What happens if I unsubscribe from Koh emails or SMS?

Only after 12 months of inactivity. Place an order or earn points and the clock resets →

<article id="loyalty-points-expiry" class="promo-article"><p><strong>TL;DR:</strong> <a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> points expire after <strong>12 months of inactivity</strong>. As long as you earn or redeem points at least once every 12 months, your balance stays active. Going a full year without any activity removes the points from your account.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><div itemprop="mainEntity" id="expiry-rule"><h2 itemprop="name" style="position:absolute; left:-10000px; width:1px; height:1px; overflow:hidden;" id="do-my-koh-perks-points-expire">Do my Koh Perks points expire?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Koh Perks points expire after 12 months of account inactivity. Inactivity means no points earned and no points redeemed across your whole account during that period. As long as you place an order, leave a review, refer a friend, or redeem a reward at least once every 12 months, your balance stays active and nothing expires. If your account goes 12 months without any activity, the points are removed from your balance and logged as a reversal in your activity history.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; 12 months of inactivity = expiry</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Inactivity means no points earned and no points redeemed across your account. Going a full 12 months without any activity removes your balance.</p><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Any activity resets the clock</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Place an order, leave a review, refer a friend, or redeem a reward, any of these counts as activity and keeps your balance alive.</p></div></div></div><hr><div itemprop="mainEntity" id="keep-active"><h2 itemprop="name" id="how-do-i-keep-my-points-active">How do I keep my points active?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Any earning or redeeming action keeps your Koh Perks account active. This includes placing an order at koh.com, leaving a product review, referring a friend, or redeeming a reward at checkout. You don&apos;t need a big order or a specific action, any qualifying activity within a rolling 12-month window resets the expiry clock for your whole balance. The 12-month timer runs from your most recent activity, not from when each point was originally earned.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Any of these counts as activity:</p><div style="display:flex; flex-wrap:wrap; gap:6px; margin:0 0 14px;"><span style="font-size:12px; font-weight:500; color:#085041; background:#A3D6B1; border-radius:20px; padding:3px 10px;">Placing an order</span><span style="font-size:12px; font-weight:500; color:#085041; background:#A3D6B1; border-radius:20px; padding:3px 10px;">Leaving a review</span><span style="font-size:12px; font-weight:500; color:#085041; background:#A3D6B1; border-radius:20px; padding:3px 10px;">Referring a friend</span><span style="font-size:12px; font-weight:500; color:#085041; background:#A3D6B1; border-radius:20px; padding:3px 10px;">Redeeming a reward</span></div><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">The 12-month clock runs from your most recent activity, not from when each individual point was earned. Any qualifying activity resets it for your whole balance.</p></div></div></div><hr><div itemprop="mainEntity" id="warning-before-expiry"><h2 itemprop="name" id="will-i-get-a-warning-before-my-points-expire">Will I get a warning before my points expire?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">If your Koh Perks account approaches the 12-month inactivity threshold, we send reminder emails to the address on your account, prompting you to log in or shop before points expire. Make sure marketing communications are turned on in your Koh Perks preferences so you receive these reminders. If you&apos;ve opted out of marketing emails or the reminders went to spam, you may not see the warning before points expire.</p><div style="background:#FAEEDA; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#633806; margin:0 0 8px;">&#x26A0; Make sure you can receive the reminder</p><p style="font-size:13px; color:#854F0B; margin:0 0 12px; line-height:1.6;">We send reminder emails when your account approaches the inactivity threshold. If your marketing communications are turned off in your Koh Perks preferences, or if the reminder lands in spam, you may not see the warning before points expire.</p><p style="font-size:13px; color:#854F0B; margin:0; line-height:1.6;">Check your preferences and make sure expiry reminders are coming through to your inbox.</p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on your next order. Find all the ways to save in one place.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a><a href="https://koh.com/pages/ways-to-save" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">See all ways to save</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Tools_Still_SurfaceStarterKit.jpg?width=400" alt="Universal Cleaner Starter Kit" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>New at Koh? Start with the Universal Cleaner Starter Kit</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Pairs Universal Cleaner with Atomiser Spray Bottle and everything you need to get going.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View Starter Kit</a><a href="https://koh.com/products/universal-cleaner-starter-kit#:~:text=Product%20Reviews" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Read reviews</a><a href="https://koh.com/cart/add?id=40549414273096&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh perks points expire, koh loyalty points expiry, do koh points expire, koh perks 12 months, koh perks inactivity, koh points lose, koh perks keep points active, koh rewards expiry, how long koh points last, koh perks expiry rules, koh loyalty inactive account, koh perks rolling 12 months, koh perks reset clock, koh perks expiry warning, koh perks reminder email, koh perks marketing preferences expiry, koh perks balance reversed, koh perks reset 12 months</p></article>

Do my Koh Perks points expire?

Up to 48 hours after your order ships. Still missing? Send your order details →

<article id="loyalty-points-delay" class="promo-article"><p><strong>TL;DR:</strong> <a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> points can take up to <strong>48 hours</strong> to show up in your dashboard after a purchase. If they&apos;re still missing after that, send our team your order details and we&apos;ll sort it.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><div itemprop="mainEntity" id="points-delay"><h2 itemprop="name" style="position:absolute; left:-10000px; width:1px; height:1px; overflow:hidden;" id="how-long-do-koh-perks-points-take-to-show-up-after-a-purchase">How long do Koh Perks points take to show up after a purchase?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Koh Perks points can take up to 48 hours to appear in your dashboard after a purchase. The delay is normal, points are credited once the order has been processed and confirmed in our system. If your points haven&apos;t shown up after 48 hours, contact our team with your order number and account email, and we&apos;ll add them manually.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Up to 48 hours is normal</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Points are credited once your order has been processed and confirmed in our system. The 48-hour window covers payment confirmation and the system sync between your order and your loyalty dashboard.</p><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Check your dashboard for the update</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Once they&apos;re credited, points appear in <strong>Point History</strong> in your <a href="https://go.koh.com/manage-account" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks dashboard</strong></a> with the order they&apos;re linked to.</p></div></div></div><hr><div itemprop="mainEntity" id="still-missing"><h2 itemprop="name" id="my-points-still-havent-shown-up-after-48-hours-what-now">My points still haven&apos;t shown up after 48 hours, what now?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">If your Koh Perks points haven&apos;t appeared 48 hours after your order, contact our team with your order number and the email on your account. We&apos;ll check the order against your loyalty profile and credit the points manually if anything&apos;s gone wrong with the sync. A few quick things to check before reaching out: make sure you were signed in to your Koh account when you placed the order (guest checkouts don&apos;t earn points), and check the email you used at checkout matches the email on your Koh Perks account.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">A few quick things to check first:</p><ul style="font-size:13px; color:#0F6E56; line-height:1.6; margin:0 0 12px; padding-left:1.25rem;"><li><strong>Were you signed in at checkout?</strong> Guest checkouts don&apos;t earn points</li><li><strong>Email match?</strong> The email on the order needs to match your Koh Perks account email</li><li><strong>Order processed?</strong> Points credit once the order moves out of pending</li></ul><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">If everything looks right and 48 hours have passed, send us your order number and account email and we&apos;ll credit the points manually.</p><p style="margin:0;"><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">Email our team</a></p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on your next order. Find all the ways to save in one place.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a><a href="https://koh.com/pages/ways-to-save" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">See all ways to save</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Tools_Still_SurfaceStarterKit.jpg?width=400" alt="Universal Cleaner Starter Kit" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>New at Koh? Start with the Universal Cleaner Starter Kit</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Pairs Universal Cleaner with Atomiser Spray Bottle and everything you need to get going.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View Starter Kit</a><a href="https://koh.com/products/universal-cleaner-starter-kit#:~:text=Product%20Reviews" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Read reviews</a><a href="https://koh.com/cart/add?id=40549414273096&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh perks points delay, koh perks points missing, koh loyalty points not showing, koh perks points not credited, koh perks 48 hours, koh perks points after purchase, koh rewards points delay, when do koh points show up, koh perks order points missing, koh loyalty points pending, koh perks guest checkout, koh perks email match, koh perks order processed, koh perks point history, koh perks credit points manually, koh perks order points lag, koh perks 48 hour window, koh perks not arrived</p></article>

How long do Koh Perks points take to show up after a purchase?

Koh Pro accounts can't join Koh Perks on the same email. Use a personal email for Perks →

<article id="loyalty-koh-pro" class="promo-article"><p><strong>TL;DR:</strong> No, <a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> isn&apos;t available on <a href="https://go.koh.com/pro" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Pro</strong></a> (B2B) orders. If you&apos;re registered with Koh Pro, that same email address can&apos;t also be enrolled in Koh Perks. If you also shop as a regular customer, sign up to Koh Perks using a different personal email.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><div itemprop="mainEntity" id="pro-perks-eligibility"><h2 itemprop="name" style="position:absolute; left:-10000px; width:1px; height:1px; overflow:hidden;" id="can-i-earn-or-redeem-koh-perks-points-on-koh-pro-orders">Can I earn or redeem Koh Perks points on Koh Pro orders?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Koh Pro is Koh&apos;s B2B program for trade and business customers, with separate pricing and account terms. Koh Perks is the consumer loyalty program. The two are kept separate, so a Koh Pro account isn&apos;t eligible for Koh Perks on the same email address. You can&apos;t earn Perks points on Koh Pro orders, and Koh Perks rewards or vouchers don&apos;t apply to Koh Pro orders. If you also shop as a regular Koh customer, sign up for Koh Perks using a different personal email address. Perks then applies to your customer orders only, not your Pro orders.</p><div style="background:#FAEEDA; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#633806; margin:0 0 8px;">&#x26A0; Pro and Perks can&apos;t share an email</p><p style="font-size:13px; color:#854F0B; margin:0 0 12px; line-height:1.6;"><a href="https://go.koh.com/pro" target="_blank" rel="noopener noreferrer" style="color:#633806;"><strong>Koh Pro</strong></a> is our B2B program with its own pricing and terms. Koh Perks is our consumer loyalty program. The two are kept separate, so a Koh Pro account on a given email can&apos;t also be enrolled in Koh Perks.</p><p style="font-size:14px; font-weight:500; color:#633806; margin:0 0 8px;">&#x26A0; Pro orders don&apos;t earn or redeem Perks points</p><p style="font-size:13px; color:#854F0B; margin:0; line-height:1.6;">You can&apos;t earn Perks points on Koh Pro orders, and Koh Perks vouchers don&apos;t apply to Pro orders. Pro orders already have B2B pricing applied separately.</p></div></div></div><hr><div itemprop="mainEntity" id="separate-email"><h2 itemprop="name" id="what-if-i-also-shop-as-a-regular-customer">What if I also shop as a regular customer?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">If you&apos;re a Koh Pro account holder but also shop personally as a regular Koh customer, you can still join Koh Perks, just sign up using a different personal email address rather than the email tied to your Koh Pro account. Koh Perks then applies to your personal customer orders only, not your Koh Pro orders. Each email keeps its own account and account type cleanly separate.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Use a personal email for Perks</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">If you&apos;re a Koh Pro account holder but also shop personally with Koh, sign up to Koh Perks using a different personal email (the one you use for your personal orders, not your Koh Pro account).</p><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Each email, its own account</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Perks then applies to your personal orders only, your Koh Pro account stays on B2B pricing for trade and business purchases. Clean separation, no overlap.</p></div><p style="margin:1rem 0 0;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">Join Koh Perks</a></p></div></div><hr><div itemprop="mainEntity" id="why-separate"><h2 itemprop="name" id="why-cant-koh-pro-accounts-join-koh-perks">Why can&apos;t Koh Pro accounts join Koh Perks?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Koh Pro and Koh Perks serve different audiences with different commercial terms. Koh Pro is the B2B program with trade-specific pricing, ordering, and account terms designed for business customers. Koh Perks is a consumer loyalty program rewarding personal shoppers with points, tiers, and vouchers tied to retail pricing. Combining them would mean stacking B2B pricing with consumer loyalty rewards, which isn&apos;t how either program is designed to work. Keeping them on separate emails keeps each account clean and avoids unintended discount stacking that would undermine the value of either program.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;"><a href="https://go.koh.com/pro" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Pro</strong></a> and Koh Perks serve different audiences with different commercial terms. Pro is the B2B program with trade-specific pricing for business customers. Perks is a consumer loyalty program rewarding personal shoppers with points and vouchers tied to retail pricing. Combining them would stack B2B pricing with consumer loyalty rewards, which isn&apos;t how either program is designed to work. Keeping them on separate emails keeps each account clean.</p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on your next order. Find all the ways to save in one place.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a><a href="https://koh.com/pages/ways-to-save" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">See all ways to save</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Tools_Still_SurfaceStarterKit.jpg?width=400" alt="Universal Cleaner Starter Kit" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>New at Koh? Start with the Universal Cleaner Starter Kit</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Pairs Universal Cleaner with Atomiser Spray Bottle and everything you need to get going.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View Starter Kit</a><a href="https://koh.com/products/universal-cleaner-starter-kit#:~:text=Product%20Reviews" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Read reviews</a><a href="https://koh.com/cart/add?id=40549414273096&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh pro perks, koh perks b2b, koh pro koh perks, koh perks eligibility koh pro, koh pro loyalty, koh pro program perks, koh pro account perks, koh b2b loyalty, koh perks not working pro account, koh pro separate email perks, koh perks personal email pro, koh perks trade account, koh perks business account, koh perks wholesale, koh pro vs koh perks, koh pro b2b customer perks, koh pro customer signup perks, koh dual account pro perks</p></article>

Can I earn or redeem Koh Perks points on Koh Pro orders?

Top nav on desktop, hamburger menu on mobile. Quick visual guide inside →

<article id="loyalty-find-perks" class="promo-article"><p><strong>TL;DR:</strong> Once you&apos;re signed in, <a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> appears in the top navigation on desktop (next to Orders and Shop), or in the hamburger menu on mobile (the three lines, top left). Tap or click to open your dashboard.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><div itemprop="mainEntity" id="where-to-find"><h2 itemprop="name" style="position:absolute; left:-10000px; width:1px; height:1px; overflow:hidden;" id="where-do-i-find-koh-perks-in-my-account">Where do I find Koh Perks in my account?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">After signing in to your Koh account, Koh Perks appears in two places depending on your device. On desktop, look for Koh Perks in the top navigation, next to Orders and Shop. On mobile, tap the hamburger menu (the three horizontal lines in the top-left corner) to open the side menu, where Koh Perks is listed under Orders. Either way, tap or click Koh Perks to open your dashboard with points balance, history, ways to earn, and available rewards.</p><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">On desktop</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Once you&apos;re signed in, <strong>Koh Perks</strong> shows in the top navigation, right next to <strong>Orders</strong> and <strong>Shop</strong>. Click to open your dashboard.</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">On mobile</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Tap the <strong>three lines in the top-left corner</strong> (the hamburger menu) to open the side menu. <strong>Koh Perks</strong> sits underneath <strong>Orders</strong>. Tap it to open your dashboard.</p></div></div></div></div><hr><div itemprop="mainEntity" id="signed-in-first"><h2 itemprop="name" id="why-dont-i-see-koh-perks-in-the-menu">Why don&apos;t I see Koh Perks in the menu?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">If Koh Perks isn&apos;t showing in your top navigation or hamburger menu, you&apos;re likely not signed in to your Koh account. The Koh Perks link only appears once you&apos;re signed in. Head to koh.com/a/account/login, sign in with your email or phone, and the link will appear. If you&apos;ve definitely signed in and Koh Perks still doesn&apos;t show, you may not have joined the loyalty program yet, head to koh.com/pages/koh-perks and click Join &amp; Agree to enrol. If you&apos;ve joined and signed in and it&apos;s still missing, contact our team with a screenshot of what you can see.</p><div style="background:#FAEEDA; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#633806; margin:0 0 8px;">&#x26A0; Not signed in yet?</p><p style="font-size:13px; color:#854F0B; margin:0 0 12px; line-height:1.6;">The Koh Perks link only shows once you&apos;re signed in to your Koh account. Sign in at <a href="https://koh.com/a/account/login" target="_blank" rel="noopener noreferrer" style="color:#633806;"><strong>koh.com/a/account/login</strong></a> and it&apos;ll appear.</p><p style="font-size:14px; font-weight:500; color:#633806; margin:0 0 8px;">&#x26A0; Haven&apos;t joined Koh Perks?</p><p style="font-size:13px; color:#854F0B; margin:0; line-height:1.6;">Having a Koh account doesn&apos;t automatically join you to the loyalty program. Head to the <a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#633806;"><strong>Koh Perks page</strong></a> and click Join &amp; Agree to enrol.</p></div></div></div><hr><div itemprop="mainEntity" id="still-cant-find"><h2 itemprop="name" id="ive-signed-in-and-joined-but-i-still-cant-find-it">I&apos;ve signed in and joined, but I still can&apos;t find it</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">If you&apos;ve signed in to your Koh account and joined Koh Perks but still can&apos;t find the link in your menu, try clearing your browser cache or signing out and back in. If that doesn&apos;t fix it, email our team with a screenshot of what you can see in your menu, screenshots make troubleshooting much faster than descriptions. You can also access your Koh Perks dashboard directly via go.koh.com/manage-account.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">A couple of quick fixes:</p><ul style="font-size:13px; color:#0F6E56; line-height:1.6; margin:0 0 12px; padding-left:1.25rem;"><li><strong>Sign out and back in</strong>, the menu sometimes needs to refresh</li><li><strong>Clear your browser cache</strong>, particularly if you joined recently on a different device</li><li><strong>Try the direct link</strong> to your account at <a href="https://go.koh.com/manage-account" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>go.koh.com/manage-account</strong></a></li></ul><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">If you&apos;ve tried that and it&apos;s still missing, send us a screenshot of what you can see in your menu, screenshots make troubleshooting much faster than descriptions.</p><p style="margin:0;"><a href="https://go.koh.com/manage-account" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">Manage account</a></p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on your next order. Find all the ways to save in one place.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a><a href="https://koh.com/pages/ways-to-save" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">See all ways to save</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Tools_Still_SurfaceStarterKit.jpg?width=400" alt="Universal Cleaner Starter Kit" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>New at Koh? Start with the Universal Cleaner Starter Kit</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Pairs Universal Cleaner with Atomiser Spray Bottle and everything you need to get going.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View Starter Kit</a><a href="https://koh.com/products/universal-cleaner-starter-kit#:~:text=Product%20Reviews" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Read reviews</a><a href="https://koh.com/cart/add?id=40549414273096&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh perks find, where is koh perks, koh perks menu, koh perks navigation, koh perks mobile, koh perks desktop, koh perks hamburger menu, find koh perks account, koh perks signed in, koh perks where, koh perks side menu, koh perks top nav, koh perks header, koh perks orders link, koh perks 3 lines, koh perks burger menu, koh perks cant find, koh perks not showing, koh perks not in menu, koh perks browser cache, koh perks sign out sign in, koh perks direct link, koh perks manage account link, koh perks dashboard access, koh perks navigation help</p></article>

Where do I find Koh Perks in my account?

🔎 Log in, head to Koh Perks, and see your points, tier & rewards in a snap! 🎉

<article id="loyalty-view-balance" class="promo-article"><p><strong>TL;DR:</strong> Sign in to your Koh account, open <a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a>, and you&apos;ll see your points balance, point history, ways to earn more, and available rewards. Rewards can auto-apply at checkout, so you don&apos;t need to copy and paste codes.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><div itemprop="mainEntity" id="how-to-view"><h2 itemprop="name" style="position:absolute; left:-10000px; width:1px; height:1px; overflow:hidden;" id="how-can-i-see-my-koh-perks-balance-and-activity">How can I see my Koh Perks balance and activity?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Sign in to your Koh account at koh.com/a/account/login, then go to the Koh Perks page (or click Koh Perks from the header). Scroll through the dashboard to see your profile (points balance, member-since date, spend to date), point history, ways to earn more points, and available rewards. You can also access account management directly at go.koh.com/manage-account.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><div style="display:flex; align-items:flex-start; gap:12px; margin:0 0 14px;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">1</div><div><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 4px;">Sign in to your Koh account</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Open <a href="https://koh.com/a/account/login" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>koh.com/a/account/login</strong></a> and sign in with your email or phone number, we&apos;ll send a one-time code.</p></div></div><div style="display:flex; align-items:flex-start; gap:12px; margin:0 0 14px;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">2</div><div><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 4px;">Open Koh Perks</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Click <strong>Koh Perks</strong> from the header, or go directly to <a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>koh.com/pages/koh-perks</strong></a>.</p></div></div><div style="display:flex; align-items:flex-start; gap:12px; margin:0;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">3</div><div><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 4px;">Scroll the dashboard</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Everything&apos;s on one page: your profile, point history, ways to earn, and rewards available to redeem.</p></div></div></div><p style="margin:1rem 0 0;"><a href="https://go.koh.com/manage-account" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">Manage account</a></p></div></div><hr><div itemprop="mainEntity" id="whats-on-dashboard"><h2 itemprop="name" id="what-does-the-koh-perks-dashboard-show-me">What does the Koh Perks dashboard show me?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">The Koh Perks dashboard has four main sections. Your Profile shows your current points balance, the date you joined Koh Perks, and your spend to date. Point History is a running log of points earned and redeemed, with a Load more button for older entries. Ways to Earn Points lists every action that earns points: email and SMS signups, orders, reviews, referrals, and more. Redeem Rewards shows the vouchers currently available for your balance, you can copy a code or let us auto-apply discounts at checkout.</p><div style="display:grid; grid-template-columns:repeat(2, 1fr); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">Your profile</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Current points balance, the date you joined Koh Perks, and your spend to date.</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">Point history</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">A running log of points earned and redeemed. Click <strong>Load more</strong> for older entries.</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">Ways to earn points</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Email and SMS signups, orders, reviews, referrals, and more, all the actions that earn you points.</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">Redeem rewards</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">View available vouchers and copy the code, or let us auto-apply your discount at checkout, no copy-paste needed.</p></div></div></div></div><hr><div itemprop="mainEntity" id="auto-apply"><h2 itemprop="name" id="how-does-auto-apply-work-at-checkout">How does auto-apply work at checkout?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">If you have active Koh Perks rewards available, we can auto-apply them at checkout so you don&apos;t need to copy and paste any codes. When you reach checkout signed in to your Koh account, eligible rewards show up automatically as discount options, you choose which to apply and the subtotal updates. This works for any reward that&apos;s been issued to your account. Codes you&apos;ve copied to use elsewhere (referral codes, partnership codes) still need to be entered manually in the discount field.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; No codes to copy</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">When you reach checkout signed in to your Koh account, eligible rewards show up automatically as discount options. Choose which to apply and the subtotal updates.</p><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x26A0; Still works with codes too</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Codes you&apos;ve copied from your dashboard (or received via email, like referral or partnership codes) can still be entered manually in the discount field. Both flows work together, see <a href="https://go.koh.com/hc-loyalty-multiple-vouchers" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>using multiple vouchers in one order</strong></a>.</p></div></div></div><hr><div itemprop="mainEntity" id="cant-see-account"><h2 itemprop="name" id="i-cant-see-my-koh-perks-dashboard-whats-going-on">I can&apos;t see my Koh Perks dashboard, what&apos;s going on?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">If you can&apos;t see your Koh Perks dashboard after signing in, the most common reason is you haven&apos;t joined Koh Perks yet. Even with a Koh account, you need to opt in to Koh Perks before the dashboard appears. Head to the Koh Perks page and click Join &amp; Agree. If you&apos;ve definitely joined and still can&apos;t see your dashboard, try signing out and back in, or clear your browser cache. If that doesn&apos;t sort it, contact our team with your account email.</p><div style="background:#FAEEDA; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#633806; margin:0 0 8px;">&#x26A0; Haven&apos;t joined Koh Perks yet?</p><p style="font-size:13px; color:#854F0B; margin:0 0 12px; line-height:1.6;">Having a Koh account doesn&apos;t automatically join you to Koh Perks, the program is opt-in. Head to the <a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#633806;"><strong>Koh Perks page</strong></a> and click Join &amp; Agree to enrol. The dashboard appears once you&apos;re in.</p><p style="font-size:13px; color:#854F0B; margin:0; line-height:1.6;">If you&apos;ve definitely joined and still can&apos;t see your dashboard, try signing out and back in, or clear your browser cache. If that doesn&apos;t fix it, <a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="color:#633806;"><strong>email our team</strong></a> with your account email.</p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on your next order. Find all the ways to save in one place.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a><a href="https://koh.com/pages/ways-to-save" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">See all ways to save</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Tools_Still_SurfaceStarterKit.jpg?width=400" alt="Universal Cleaner Starter Kit" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>New at Koh? Start with the Universal Cleaner Starter Kit</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Pairs Universal Cleaner with Atomiser Spray Bottle and everything you need to get going.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View Starter Kit</a><a href="https://koh.com/products/universal-cleaner-starter-kit#:~:text=Product%20Reviews" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Read reviews</a><a href="https://koh.com/cart/add?id=40549414273096&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh perks balance, koh loyalty balance, see koh perks points, check koh perks balance, koh perks dashboard, koh perks activity, koh perks point history, koh perks ways to earn, koh perks redeem rewards, koh perks auto apply checkout, koh perks vouchers, koh loyalty member since, koh perks spend to date, koh perks manage account, koh perks profile, view koh perks, where do I see my points koh, how many points do I have koh, koh perks copy code, koh perks no code needed, koh perks header link, koh perks scroll, koh perks load more history, koh perks email sms signups points, koh perks orders points, koh perks reviews points, koh perks referrals points, koh perks dashboard not showing</p></article>

How do I view my Koh Perks profile & points?

🎉 Yes! Stack your Koh Perks vouchers in one checkout for even bigger savings.

<article id="loyalty-multiple-vouchers" class="promo-article"><p><strong>TL;DR:</strong> Yes. You can apply more than one <a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> voucher at checkout. Each voucher reduces your subtotal once, and the order total updates as you add each code. Vouchers must be valid and unexpired, and unused balances don&apos;t carry over to a future order.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><div itemprop="mainEntity" id="how-to-stack-vouchers"><h2 itemprop="name" style="position:absolute; left:-10000px; width:1px; height:1px; overflow:hidden;" id="can-i-use-multiple-koh-perks-vouchers-in-one-order">Can I use multiple Koh Perks vouchers in one order?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Yes, you can apply more than one Koh Perks voucher to a single order at checkout. Sign in to your Koh account, add products to your cart, and head to checkout. Enter your first voucher code in the discount code field and click Apply, then repeat with each additional voucher. Your subtotal updates after each one. Vouchers must be valid and unexpired, and each voucher applies once per order, any unused balance from a voucher doesn&apos;t carry over to a future order. The full amount of each voucher is used or lost.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><div style="display:flex; align-items:flex-start; gap:12px; margin:0 0 14px;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">1</div><div><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 4px;">Sign in and fill your cart</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Sign in to your <a href="https://koh.com/a/account/login" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh account</strong></a>, add products to cart, and head to checkout.</p></div></div><div style="display:flex; align-items:flex-start; gap:12px; margin:0 0 14px;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">2</div><div><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 4px;">Enter your first voucher code, click Apply</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Find the discount code field at checkout, paste or type your first Koh Perks voucher code, and click Apply. Your subtotal updates with the discount.</p></div></div><div style="display:flex; align-items:flex-start; gap:12px; margin:0;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">3</div><div><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 4px;">Repeat with additional vouchers</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Enter each additional voucher code one at a time and click Apply. The subtotal updates with each code, so you can see exactly how much each voucher takes off.</p></div></div></div></div></div><hr><div itemprop="mainEntity" id="voucher-rules"><h2 itemprop="name" id="are-there-any-rules-on-using-multiple-vouchers">Are there any rules on using multiple vouchers?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">A few practical rules apply when stacking Koh Perks vouchers. Each voucher must be valid and within its expiry date, expired codes won&apos;t apply. Each voucher applies once per order, so you can&apos;t use the same code twice. Unused balances from a voucher don&apos;t carry over to a future order: if your voucher is worth more than the discount it covers on this order, the leftover is forfeited. Each voucher has its own terms, so partnership or special-event vouchers may have additional restrictions (like minimum spend or specific product exclusions). Those terms show on the voucher when it&apos;s issued.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Each voucher applies once per order</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">You can use multiple different vouchers in one order, but you can&apos;t apply the same code twice. Each one reduces your subtotal once.</p><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Must be valid and unexpired</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Expired voucher codes won&apos;t apply at checkout. Check the expiry date on each voucher in your <a href="https://koh.com/a/account/login" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks dashboard</strong></a> before using.</p><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x26A0; Unused balances don&apos;t carry over</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">If a voucher is worth more than the discount it covers on this order, the leftover is forfeited. Vouchers are use-it-or-lose-it per redemption, not a debit account.</p></div></div></div><hr><div itemprop="mainEntity" id="voucher-didnt-work"><h2 itemprop="name" id="my-voucher-didnt-apply-at-checkout-what-now">My voucher didn&apos;t apply at checkout, what now?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">If a Koh Perks voucher didn&apos;t apply at checkout, the most common reasons are: the voucher has expired, you&apos;ve already redeemed it on a previous order, or the voucher has specific terms (like minimum order value or product exclusions) that this order doesn&apos;t meet. Check the voucher details in your Koh Perks dashboard, the expiry date and any specific terms are shown there. If everything looks right and it still won&apos;t apply, email our team with the voucher code and your account email, and we&apos;ll look into it.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">A few things to check:</p><ul style="font-size:13px; color:#0F6E56; line-height:1.6; margin:0 0 12px; padding-left:1.25rem;"><li><strong>Expired?</strong> Check the expiry date in your <a href="https://koh.com/a/account/login" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks dashboard</strong></a></li><li><strong>Already used?</strong> Vouchers are single-use, so check if it was redeemed on a previous order</li><li><strong>Order doesn&apos;t meet voucher terms?</strong> Some vouchers have minimum spend or product exclusions, shown on the voucher when it was issued</li><li><strong>Typo?</strong> Voucher codes are case-sensitive, copy-paste rather than retype</li></ul><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">If you&apos;ve checked all of the above and it still won&apos;t apply, send us your voucher code and account email and we&apos;ll investigate.</p><p style="margin:0;"><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">Email our team</a></p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on your next order. Find all the ways to save in one place.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a><a href="https://koh.com/pages/ways-to-save" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">See all ways to save</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Tools_Still_SurfaceStarterKit.jpg?width=400" alt="Universal Cleaner Starter Kit" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>New at Koh? Start with the Universal Cleaner Starter Kit</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Pairs Universal Cleaner with Atomiser Spray Bottle and everything you need to get going.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View Starter Kit</a><a href="https://koh.com/products/universal-cleaner-starter-kit#:~:text=Product%20Reviews" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Read reviews</a><a href="https://koh.com/cart/add?id=40549414273096&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh perks multiple vouchers, koh stack vouchers, koh apply multiple voucher codes, koh perks redeem multiple, koh use two vouchers, koh use three vouchers, koh combine vouchers, koh checkout multiple discounts, koh voucher subtotal updates, koh perks reward stack, koh perks unused balance forfeited, koh perks one voucher per code, koh perks single use voucher, koh loyalty multiple discount codes, koh voucher didnt work, koh voucher expired, koh voucher already used, koh voucher case sensitive, koh perks dashboard voucher, koh checkout discount field, koh stacking perks discounts</p><p><br></p></article>

Can I redeem multiple rewards-point vouchers in one transaction?

So you stay in control. Join when you're ready, leave anytime, set your own marketing preferences →

<article id="loyalty-opt-in" class="promo-article"><p><strong>TL;DR:</strong> We don&apos;t auto-enrol anyone in <a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a>. You opt in so you know exactly what you&apos;re signing up for and you stay in control. Email and SMS marketing only kicks in if you say yes, and you can leave or change your preferences anytime.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><div itemprop="mainEntity" id="why-opt-in"><h2 itemprop="name" style="position:absolute; left:-10000px; width:1px; height:1px; overflow:hidden;" id="why-do-i-need-to-opt-in-to-koh-perks">Why do I need to opt in to Koh Perks?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Koh Perks is opt-in by design. We don&apos;t auto-enrol anyone into the loyalty program, even existing Koh customers, so you choose when to join with full visibility of what you&apos;re agreeing to. This protects three things at once: your consent under Australian privacy and spam rules, your control over which marketing you receive (email, SMS, both, neither), and your ability to leave or update your preferences anytime. Joining unlocks points, tier benefits, and rewards. Not joining means you keep shopping as normal with no change to your account.</p><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Your call on marketing</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Email and SMS marketing only kicks in if you say yes when you join. Every message has an easy unsubscribe, and you can change preferences anytime in your account.</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Plays by the rules</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Australian privacy and spam regulations require clear, informed consent for loyalty program enrolment and marketing. Opt-in is how we meet that standard properly.</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; You stay in control</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Join when you want, leave when you want, update your email or SMS preferences whenever. Nothing locks you in.</p></div></div></div></div><hr><div itemprop="mainEntity" id="how-to-join"><h2 itemprop="name" id="how-do-i-join-koh-perks">How do I join Koh Perks?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">To join Koh Perks, sign in to your Koh account (or create one if you don&apos;t have one yet), then click Join &amp; Agree on the Koh Perks page. We save the details needed to track points and apply rewards to your account. From there, you can track your points, tier, and rewards in your dashboard, and adjust email or SMS preferences anytime.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><div style="display:flex; align-items:flex-start; gap:12px; margin:0 0 14px;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">1</div><div><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 4px;">Sign in or create a Koh account</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Use your email or phone number to sign in at <a href="https://koh.com/a/account/login" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>koh.com/a/account/login</strong></a>, or create an account during checkout on your next order.</p></div></div><div style="display:flex; align-items:flex-start; gap:12px; margin:0 0 14px;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">2</div><div><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 4px;">Click Join &amp; Agree on the Koh Perks page</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Head to the <a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks page</strong></a> and hit Join &amp; Agree. We&apos;ll save the details needed to track points and apply rewards.</p></div></div><div style="display:flex; align-items:flex-start; gap:12px; margin:0;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">3</div><div><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 4px;">Start earning, manage preferences</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Track points, tier, and rewards in your account dashboard. Adjust email or SMS preferences anytime if you change your mind about marketing.</p></div></div></div><p style="margin:1rem 0 0;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">Join Koh Perks</a></p></div></div><hr><div itemprop="mainEntity" id="existing-customer"><h2 itemprop="name" id="ive-shopped-with-koh-for-years-why-do-i-still-need-to-opt-in">I&apos;ve shopped with Koh for years, why do I still need to opt in?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Even long-term Koh customers need to opt in to Koh Perks. Order history doesn&apos;t automatically translate into consent for a loyalty program, especially one that may involve marketing communications, points tracking, and tier-based benefits. Opt-in confirms you&apos;ve seen the program terms and chosen to join with that information in hand. It&apos;s not a fresh-customer hurdle, it&apos;s how the program respects the consent rules that apply to everyone equally. Once you opt in, you&apos;re enrolled going forward.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Order history doesn&apos;t automatically translate into consent for a loyalty program. Opt-in confirms you&apos;ve seen the program terms and chosen to join with that information in hand. It&apos;s not a hurdle for new customers, it&apos;s how the program respects the same consent rules for everyone equally. Long-term Koh shoppers get the same opt-in flow as first-time customers.</p></div></div></div><hr><div itemprop="mainEntity" id="dont-want-to-join"><h2 itemprop="name" id="will-i-miss-out-on-anything-if-i-dont-join-koh-perks">Will I miss out on anything if I don&apos;t join Koh Perks?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Not joining Koh Perks doesn&apos;t change your ability to shop at koh.com. Prices, product availability, shipping options, and Subscribe &amp; Save subscriptions all work exactly the same. What joining does add is points on every order, tier benefits, referral and birthday bonuses, and access to member-only perks. You can join anytime, so there&apos;s no rush, just join when you decide the program is worth it for you.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; You can still shop as normal</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Not joining doesn&apos;t change anything about how you shop with Koh. Prices, product availability, shipping options, and Subscribe &amp; Save all work exactly the same.</p><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; What joining adds</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Points on every order, tier benefits, referral and birthday bonuses, and access to member-only perks. Join anytime, no rush.</p></div></div></div><hr><div itemprop="mainEntity" id="when-did-it-start"><h2 itemprop="name" id="when-did-koh-perks-launch">When did Koh Perks launch?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Koh Perks was rolled out in stages during 2025. The opt-in design has been part of the program from launch, so anyone who joins (whether on day one or now) goes through the same consent flow.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Koh Perks was rolled out in stages during 2025. The opt-in design has been part of the program from launch, so whether you joined on day one or this week, you went through the same consent flow.</p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on your next order. Find all the ways to save in one place.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a><a href="https://koh.com/pages/ways-to-save" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">See all ways to save</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Tools_Still_SurfaceStarterKit.jpg?width=400" alt="Universal Cleaner Starter Kit" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>New at Koh? Start with the Universal Cleaner Starter Kit</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Pairs Universal Cleaner with Atomiser Spray Bottle and everything you need to get going.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View Starter Kit</a><a href="https://koh.com/products/universal-cleaner-starter-kit#:~:text=Product%20Reviews" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Read reviews</a><a href="https://koh.com/cart/add?id=40549414273096&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh perks opt in, koh loyalty opt in, why opt in koh perks, koh perks consent, koh perks auto enroll, koh perks not enrolled automatically, koh perks privacy, koh loyalty program join, koh existing customer perks opt in, koh perks marketing consent, koh perks email sms preferences, koh perks unsubscribe, koh perks leave program, koh perks terms agree, koh perks join and agree, koh loyalty signup, koh rewards opt in, koh perks 2025 rollout, koh perks launch date, when did koh perks start, koh perks long term customer, koh perks years shopping, koh perks miss out, koh perks worth joining, koh perks vs shopping without, koh perks australian privacy spam rules</p></article>

Why do I need to opt in to Koh Perks instead of being auto-enrolled?

Usually a backend account adjustment or expiry, not a deduction. Quick check below →

<article id="loyalty-points-reversed" class="promo-article"><p><strong>TL;DR:</strong> &quot;Reversed&quot; points in your <a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> activity usually mean one of two things: a backend account adjustment when your loyalty account was first set up, or points that have reached their expiry date. Neither is caused by something you did, and your spendable balance is whatever the top of your account shows.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><div itemprop="mainEntity" id="why-reversed"><h2 itemprop="name" style="position:absolute; left:-10000px; width:1px; height:1px; overflow:hidden;" id="why-are-my-koh-perks-points-showing-as-reversed">Why are my Koh Perks points showing as reversed?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">&quot;Reversed&quot; entries in your Koh Perks activity history almost always come from one of two causes: a backend balancing adjustment created when your loyalty account was activated, or points that reached their expiry date and were automatically removed. Neither is caused by a purchase, return, or anything you did wrong. The current spendable balance shown at the top of your account is your true balance. The activity log records the full history including backend movements, which can look concerning at a glance but usually isn&apos;t.</p><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Account activation adjustment</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">When you first join Koh Perks, the system can create a balancing entry on the same day. It&apos;s an internal backend adjustment, not a deduction caused by a purchase or return.</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Points expiry</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Points that have reached their expiry date are automatically removed from your balance and logged as a reversal. The reversal date matches the expiry date of the original points.</p></div></div></div></div><hr><div itemprop="mainEntity" id="how-to-check"><h2 itemprop="name" id="how-can-i-tell-which-one-applies-to-me">How can I tell which one applies to me?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">To work out whether a reversed entry in your Koh Perks activity is an account activation adjustment or a points expiry, compare the date of the reversal against your Koh Perks enrollment date and any earned points dates. If the reversal is dated within a day or two of when you first joined, it&apos;s almost certainly an activation adjustment. If the reversal is dated well after enrollment and matches the timing of older earned points reaching their expiry window, it&apos;s an expiry. Your current spendable balance at the top of your account is always your true redeemable amount.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><div style="display:flex; align-items:flex-start; gap:12px; margin:0 0 14px;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">1</div><div><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 4px;">Check the date of the reversal</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Open your Koh Perks activity log and note the date next to the reversed entry.</p></div></div><div style="display:flex; align-items:flex-start; gap:12px; margin:0 0 14px;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">2</div><div><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 4px;">Compare it to your enrollment date</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">If the reversal is within a day or two of when you first joined Koh Perks, it&apos;s an account activation adjustment.</p></div></div><div style="display:flex; align-items:flex-start; gap:12px; margin:0;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">3</div><div><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 4px;">Otherwise, it&apos;s likely an expiry</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">If the reversal is dated well after enrollment and lines up with older points reaching their expiry window, it&apos;s a normal expiry. Your current spendable balance at the top of your account is your true redeemable amount, regardless of what the log shows further down.</p></div></div></div></div></div><hr><div itemprop="mainEntity" id="still-unsure"><h2 itemprop="name" id="my-reversed-entry-doesnt-match-either-of-those-what-now">My reversed entry doesn&apos;t match either of those, what now?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">If a reversed entry in your Koh Perks activity doesn&apos;t line up with your enrollment date or a points expiry window, contact our team. Send us your account email and the date and amount of the reversed entry, and we&apos;ll look up the specific transaction in our loyalty system. We can confirm exactly what triggered it and put the points back if anything has gone wrong.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">If the reversal doesn&apos;t line up with either explanation, send us your account email plus the date and amount of the reversed entry. We&apos;ll look up the exact transaction in our loyalty system, confirm what triggered it, and put the points back if anything has gone wrong.</p><p style="margin:0;"><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">Email our team</a></p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on your next order. Find all the ways to save in one place.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a><a href="https://koh.com/pages/ways-to-save" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">See all ways to save</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Tools_Still_SurfaceStarterKit.jpg?width=400" alt="Universal Cleaner Starter Kit" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>New at Koh? Start with the Universal Cleaner Starter Kit</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Pairs Universal Cleaner with Atomiser Spray Bottle and everything you need to get going.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View Starter Kit</a><a href="https://koh.com/products/universal-cleaner-starter-kit#:~:text=Product%20Reviews" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Read reviews</a><a href="https://koh.com/cart/add?id=40549414273096&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh perks reversed points, koh loyalty points reversed, koh rewards reversed, koh points disappeared, koh points missing, koh perks expired points, koh loyalty expiry, koh rewards balance changed, koh perks activity log, koh loyalty transaction history, koh points adjustment, koh perks account activation, koh loyalty backend adjustment, koh rewards system entry, koh smile io points, why did my koh points go down, koh rewards balance dropped, koh perks balance wrong, koh rewards check spendable, koh loyalty enrollment date, koh points returned to system, koh points not from purchase, koh rewards backend movement, koh rewards real balance top of account</p><p><br></p></article>

Why are my Koh Perks points showing as reversed?

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