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Loyalty 🎁

Can I merge points or update the email on my account?

Nope. Koh Perks points and emails can’t be combined for security. You’ll need to start fresh with a new account, but we’ll still cheer you on every step of the clean! 💚

Wait, what are Koh Perks about?

Rewards for cleaning? You bet! Earn points on every order, snag bonus boosts, and redeem credit as you climb Koh Perks tiers! 💚

How do I join Koh Perks?

Jump into Koh Perks in a few taps. Log into your Koh account, visit the Perks page, click “Join & Agree,” and watch those points roll in! 💪

Do my past orders count?

🎉 Points start from your join date! 🚀

How do I earn points?

Earn points every time you shop, and rack up bonuses for sign-ups, reviews, photos, videos and big milestones! 🎉

What are the tiers, and how do they work?

Spend more, earn more points per $1, and unlock sweeter rewards! ✨

What can I redeem my points for?

Earn Koh credit every time you rack up points: 100 pts=$5, 200 pts=$10, 400 pts=$20! 💸

How does the referral program work?

🤝 Give $20, get 200 points! Share your unique Koh Perks link and both you and your friend win big. Easy.

How do I move up a tier?

Spend more, climb faster! 💪 Cross each spend milestone and watch your Koh Perks tier rise.

What happens if I unsubscribe from emails or SMS?

Stay in the loop, or miss the perks! 📩 Unsubscribing won’t kick you out of Koh Perks, but you’ll miss out on bonus points, early-access invites, and surprise boosts.

Do my points expire?

Keep fighting dirty and your points keep stacking! 💪 Points expire after 12 months of inactivity, so stay active to lock in every reward. 🕒

How do I check my points balance?

Curious where you stand? Log into your Koh Perks dashboard to see your points, tier, and how close you are to your next reward! 🔍

I can’t see the points from my recent purchase. Where are they?

Missing points? It can take up to 48 hours for new rewards to post. Hang tight! ⏳ If they’re still missing after that, message our Koh-munity Support team with your order details, and we’ll sort it out fast.

Can I earn or redeem points on Koh Pro (B2B) orders?

Koh Pro orders aren’t eligible for Koh Perks on your business email, use a personal account to start earning points! 💼

I’ve logged in but I can’t find the Rewards page. Where is it?

Lost in the menu? 📱 Tap the three-line “hamburger” on mobile or look beside Orders on desktop to find Koh Perks. Send us a screenshot if it still doesn’t appear! 💚

How do I view my Koh Perks profile & points?

🔎 Log in, head to Koh Perks, and see your points, tier & rewards in a snap! 🎉

Can I redeem multiple rewards-point vouchers in one transaction?

🎉 Yes! Stack your Koh Perks vouchers in one checkout for even bigger savings.

How does the Double Koh Perks Points promotion work?

Earn 2x Koh Perks Points on eligible purchases made between 11–13 September 2025. Not valid with other offers.