Nope. Koh Perks points and emails can’t be combined for security. You’ll need to start fresh with a new account, but we’ll still cheer you on every step of the clean! 💚

Regrettably, no. For security hygiene reasons, we can&#x2019;t change the email address linked to your Koh Perks account or combine points from multiple accounts.If you&#x2019;re moving to a new email, you&#x2019;ll need to start fresh with a new account, but don&#x2019;t worry, we&#x2019;ll still be here cheering you on while you fight dirty! &#x1F49A;

Can I merge points or update the email on my account?

Rewards for cleaning? You bet! Earn points on every order, snag bonus boosts, and redeem credit as you climb Koh Perks tiers! 💚

Glad you asked! We&#x2019;re talking rewards for cleaning.&#xA0;Yes, really. Koh Perks gives you points every time you spend (plus some cheeky bonus ways to boost your balance). Rack up points, redeem &#x2018;em for credit, and unlock even more perks the higher you climb. It&#x2019;s our way of saying a massive THANK YOU for keep Koh-ing &#x1F49A;

Wait, what are Koh Perks about?

Jump into Koh Perks in a few taps. Log into your Koh account, visit the Perks page, click “Join & Agree,” and watch those points roll in! 💪

Joining is easy (and free!). Just create your log into your Koh account, head to the <a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer">Koh Perks page</a>, and click &#x201C;<a href="https://koh.com/pages/koh-perks?country=AU#:~:text=just%20one%20click-,Join%20%2526%20Agree,-By%20joining%20you" target="_blank" rel="noopener noreferrer">Join &amp; Agree</a>&#x201D; to opt in. That&#x2019;s it! You&#x2019;ll be officially part of Koh Perks and start earning points on every purchase. Welcome to the clean team &#x1F4AA; &#x1F4DD; Note: You will receive an email confirming your enrollment, that email can take up to an hour to receive. &#x23F3;

How do I join Koh Perks?

🎉 Points start from your join date! 🚀

Points apply only to purchases made after you join Koh Perks.<a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer">Sign up now</a> and start earning rewards on every order from here on out!&#xA0;&#x1F4DD; Points can take up to 48 hours to appear after placing an eligible order.

Do my past orders count?

Earn points every time you shop, and rack up bonuses for sign-ups, reviews, photos, videos and big milestones! 🎉

Spending is the main game, every $1 = 1 point (or more, if you&#x2019;re in a higher tier). But if you&#x2019;re the type who loves a bonus, we&#x2019;ve got extras up our (clean) sleeve: Before you buy:&#x1F7E2; Sign up to emails = 20 points&#x1F7E2; Sign up to SMS = 40 points After you buy:&#x1F7E2; 3rd order = 30 points&#x1F7E2; 5th order = 50 points&#x1F7E2; 10th order = 100 points&#x1F7E2; Leave a review = 25 points&#x1F7E2; Add a photo = 25 points&#x1F7E2; Add a video = 25 points&#x1F7E2; Celebrate your Koh anniversary = 100 points &#x1F389; Basically, the more you fight dirty with Koh, the more rewards head your way.

How do I earn points?

Spend more, earn more points per $1, and unlock sweeter rewards! ✨

Koh Perks has three clean &amp; tidy tiers, based on how much you&#x2019;ve spent in the past 12 months. The more you spend, the faster you climb, and the juicier the perks. Tier 1:&#x1F9FC; Spend $0-$169&#x1F49A; Earn 1 point per $1 Tier 2:&#x1F9FD; Spend $170-$329&#x1F49A; Earn 1.25 points per $1 Tier 3:&#x1F4AA; Spend $330+&#x1F49A; Earn 1.5 points per $1

What are the tiers, and how do they work?

Earn Koh credit every time you rack up points: 100 pts=$5, 200 pts=$10, 400 pts=$20! 💸

Cold, hard Koh credit &#x1F4B8; Every time you hit a points milestone, you&#x2019;ll unlock rewards to put towards your next cleaning spree:&#x1F501; 100 points = $5&#x1F501; 200 points = $10&#x1F501; 400 points = $20You&#x2019;ll be able to redeem your rewards at checkout, just pick your reward, apply it, and Koh on knowing your clean home just paid you back. &#x1F49A;&#x1F4DD; Note: If you&apos;re not seeing the ability to redeem your points at checkout, you might be checking out with Shop Pay. At checkout, instead of selecting Shop Pay, scroll down and you&apos;ll be able to view your points and redeem!

What can I redeem my points for?

🤝 Give $20, get 200 points! Share your unique Koh Perks link and both you and your friend win big. Easy.

Sharing is <s>caring</s> rewarding. With Koh Perks, when you refer a friend, they&#x2019;ll get $20 off their first order, and you&#x2019;ll score 200 points when they checkout.Win-win? Absolutely. Just head to the Refer a Friend section in your account to grab your unique link. Share it far, share it wide. Text it, DM it, skywrite it (okay maybe not that last one).

How does the referral program work?

Spend more, climb faster! 💪 Cross each spend milestone and watch your Koh Perks tier rise.

It&#x2019;s all about what you spend. Your tier is based on how much you&#x2019;ve spent at Koh over the past 12 months. So the more you clean (and stock up on your faves), the faster you&#x2019;ll rise.Each time you cross a new spend threshold, we&#x2019;ll automatically bump you up, no form-filling, no jumping through hoops, just clean, simple rewards.

How do I move up a tier?

Stay in the loop, or miss the perks! 📩 Unsubscribing won’t kick you out of Koh Perks, but you’ll miss out on bonus points, early-access invites, and surprise boosts.

You&#x2019;ll still be in Koh Perks, but you might miss out on bonus points and exclusive perks. Some rewards (like those juicy early-access invites or surprise boosts) are unlocked only if you&#x2019;re subscribed.TL;DR: Staying in the loop = more chances to earn. But it&#x2019;s totally up to you.

What happens if I unsubscribe from emails or SMS?

Keep fighting dirty and your points keep stacking! 💪 Points expire after 12 months of inactivity, so stay active to lock in every reward. 🕒

They&#x2019;ll stick around as long as you stay active. Points expire after 12 months of inactivity, which means, for example, if you go a full year without placing an order, your points will disappear (and no one wants that).So keep fighting dirty &#x1F94A;, and your points will keep stacking &#x1F49A;

Do my points expire?

Curious where you stand? Log into your Koh Perks dashboard to see your points, tier, and how close you are to your next reward! 🔍

Just log into your Koh account and head to the <a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer">Koh Perks</a> page. You&#x2019;ll see your current points, your tier, and how close you are to scoring your next reward.It&#x2019;s your one-stop shop for all things Koh Perks.

How do I check my points balance?

Missing points? It can take up to 48 hours for new rewards to post. Hang tight! ⏳ If they’re still missing after that, message our Koh-munity Support team with your order details, and we’ll sort it out fast.

Points can take up to 48 hours to show up in your account after a purchase, think of it as giving them time to settle in and get comfortable.Still nothing after that? Flick a message to our Koh-mmunity Support team with your order details and we&#x2019;ll get it sorted faster than you can say &#x201C;Grout Brush.&#x201D;

I can’t see the points from my recent purchase. Where are they?

Koh Pro orders aren’t eligible for Koh Perks on your business email, use a personal account to start earning points! 💼

If you&apos;re a registered B2B customer via our Koh Pro program, you won&apos;t be eligible to join Koh Perks using the same email address.&#xA0; If you&apos;ll still be purchasing as a customer, use your personal email address to sign up for Perks! &#x1F4BC;

Can I earn or redeem points on Koh Pro (B2B) orders?

Lost in the menu? 📱 Tap the three-line “hamburger” on mobile or look beside Orders on desktop to find Koh Perks. Send us a screenshot if it still doesn’t appear! 💚

No stress, here&#x2019;s how to find <a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer">Koh Perks</a> once you&#x2019;re logged into your account:&#x1F4F1; On mobile:<ol><li>Look for the three lines in the top-left corner of the screen, that&#x2019;s called the hamburger menu &#x1F354;</li><li>Tap it to open the side menu</li><li>You&#x2019;ll see <a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer">Koh Perks</a> listed underneath <a href="https://account.koh.com/orders" target="_blank" rel="noopener noreferrer">Orders</a>. Tap that and you&#x2019;re in! &#x1F389;</li></ol>&#x1F5A5;&#xFE0F; On desktop:Once you&#x2019;re logged in, Koh Perks will appear right up the top of the page next to Orders and Shop.<hr>If you&#x2019;ve opened the menu or you&#x2019;re on desktop and still can&#x2019;t see it, we&#x2019;ll need a screenshot to help troubleshoot properly. Please take a photo or screenshot of what you&#x2019;re seeing (or not seeing!) and send it through so we can get to the bottom of it quickly &#x1F49A;

I’ve logged in but I can’t find the Rewards page. Where is it?

🔎 Log in, head to Koh Perks, and see your points, tier & rewards in a snap! 🎉

Once you&#x2019;ve joined Koh Perks, it&#x2019;s easy to see where you stand! Just:<ol><li>Log in to your <a href="https://koh.com/account">Koh account</a>.</li><li>Go to <a href="https://koh.com/pages/koh-perks">Koh Perks</a> (or click &#x201C;Koh Perks&#x201D; from the header).</li><li>Scroll down to explore:</li></ol><table style="width:100%; border-collapse: collapse; margin:1em 0;" class="fr-table-selection-hover"><thead><tr style="background:#f5f5f5;"><th style="padding:0.5em; text-align:left;">Section</th><th style="padding:0.5em; text-align:left;">What You&#x2019;ll See</th></tr></thead><tbody><tr><td style="padding:0.5em; border-top:1px solid #ddd;">Your Profile</td><td style="padding:0.5em; border-top:1px solid #ddd;">Your points balance, member-since date &amp; spend-to-date.</td></tr><tr><td style="padding:0.5em; border-top:1px solid #ddd;">Point History</td><td style="padding:0.5em; border-top:1px solid #ddd;">A running log of points earned &amp; redeemed (click &#x201C;Load more&#x201D; for older entries).</td></tr><tr><td style="padding:0.5em; border-top:1px solid #ddd;">Ways to Earn Points</td><td style="padding:0.5em; border-top:1px solid #ddd;">Email/SMS sign-ups, orders, reviews, referrals &amp; more.</td></tr><tr><td style="padding:0.5em; border-top:1px solid #ddd;">Redeem Rewards</td><td style="padding:0.5em; border-top:1px solid #ddd;">View available vouchers &amp; copy the code&#x2014;or let us auto-apply discounts at checkout.</td></tr></tbody></table>&#x1F4A1; You can auto-apply any active rewards at checkout - no codes needed.&#xA0;Need a hand? Flick us a message. Our team&#x2019;s here to help you fight grime and clean smart! &#x1F9FC;&#x2728;

How do I view my Koh Perks profile & points?

🎉 Yes! Stack your Koh Perks vouchers in one checkout for even bigger savings.

TL;DR&#xA0; Yes! You can apply more than one Koh Perks voucher at checkout to reduce your order total.<hr><h2 id="how-it-works">How it works</h2><ol><li>Log in to your Koh account and shop.</li><li>Add products to your cart and proceed to checkout.</li><li>At checkout select the amount of points you&apos;d like to redeem click Apply.</li><li>Repeat with additional voucher codes, your subtotal will update each time.</li></ol><h2 id="good-to-know">Good to know</h2><ul><li>Vouchers must be valid and unexpired.</li><li>Each voucher applies once per order; unused balances don&#x2019;t carry over.</li></ul>

Can I redeem multiple rewards-point vouchers in one transaction?

Earn 2x Koh Perks Points on eligible purchases made between 11–13 September 2025. Not valid with other offers.

<article id="double-koh-perks" class="promo-article">TL;DR: From 9:00am AEST 11 September 2025 to 9:00am AEST 13 September 2025, all eligible purchases earn&#xA0;2x Koh Perks Points. Offer applies to the final order value after discounts, and cannot be combined with other promotions. &#x2B50;<hr><h2 id="when-it-runs">When it runs</h2>Starts: 9:00am Thu 11 Sep 2025 (AEST) Ends: 9:00am Sat 13 Sep 2025 (AEST)<h2 id="how-it-works">How it works</h2><ul><li>Shop during the promotional period on koh.com.</li><li>Points are calculated on the final amount charged (after discounts, promotions, or vouchers are applied).</li><li>Your points balance will be updated automatically once your order is processed and reflected in your account after 48 hours.</li></ul><h2 id="good-to-know">Good to know</h2><ul><li>Offer is valid for a limited time only.</li><li>Not combinable with other discounts, promotions, or codes.</li><li>Standard Terms &amp; Conditions apply. <a href="https://koh.com/pages/promotion-t-cs" target="_blank" rel="noopener noreferrer">Read full T&amp;Cs</a>.</li></ul></article>

How does the Double Koh Perks Points promotion work?

You choose to join Koh Perks so you know what you’re signing up for and stay in control of your data and marketing. ✅

<article id="loyalty-opt-in" class="promo-article">TL;DR: We don&#x2019;t auto-enroll anyone in Koh Perks. You choose to join so you know exactly what you&#x2019;re signing up for and you stay in control. You can leave or change your settings any time.<hr><h2 id="why-we-ask-you-to-opt-in">Why we ask you to opt in</h2><ul><li>Your call on marketing: emails/SMS only happen if you say yes, and every message has an easy unsubscribe.</li><li>Plays by the rules: Australian privacy and spam rules expect clear consent for loyalty programs and marketing.</li></ul><h2 id="how-this-helps-you">How this helps you</h2><ul><li>Transparency: you see the perks and the terms before joining.</li><li>Control: join when you want, leave when you want, update preferences whenever.</li><li>Choice: pick emails/SMS if you want the extras, or opt out.</li></ul><h2 id="what-happens-when-you-join">What happens when you join</h2><ol><li>Log in or create a Koh account and click <a href="https://koh.com/pages/koh-perks">Join &amp; Agree</a> in Koh Perks.</li><li>We save the details needed to award points and apply rewards to your account.</li><li>Track points, tier and rewards in your dashboard; tweak your email/SMS prefs any time.</li></ol><h2 id="common-questions">Common questions</h2>I&#x2019;ve shopped with Koh for years. Why still opt in? Opt-in makes sure you&#x2019;ve seen and agreed to them.Will I miss out if I don&#x2019;t join? You can still shop as normal. Joining simply unlocks points, tiers and rewards when you&#x2019;re ready.</article>

Why do I need to opt in to Koh Perks instead of being auto-enrolled?

We're always here via email, care.au@cx.koh.com or fill out the form and we'll be in touch as soon as possible. Our support hours are 9am - 5:00pm AEST Monday to Friday.

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Learn how Koh Perks works: earning points, tiers, rewards, referrals, expiry and troubleshooting. Step-by-step guides to join, track, and redeem.

Loyalty 🎁 | Koh | AU

Koh Perks, demystified: earn points on every order, climb tiers, snag bonuses, refer friends, and redeem rewards. Your loyalty FAQ hub. ✨

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