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Loyalty 🎁

Can I merge points or update the email on my account?

Nope. Koh Perks points and emails can’t be combined for security. You’ll need to start fresh with a new account, but we’ll still cheer you on every step of the clean! 💚

Wait, what are Koh Perks about?

Rewards for cleaning? You bet! Earn points on every order, snag bonus boosts, and redeem credit as you climb Koh Perks tiers! 💚

How do I join Koh Perks?

Jump into Koh Perks in a few taps. Log into your Koh account, visit the Perks page, click “Join & Agree,” and watch those points roll in! 💪

Do my past orders count?

Your Koh-mmunity history counts! Join Koh Perks and we’ll retroactively award you points for the last 12 months of orders! 😉

How do I earn points?

Earn points every time you shop, and rack up bonuses for sign-ups, reviews, photos, videos and big milestones! 🎉

What are the tiers, and how do they work?

Spend more, earn more points per $1, and unlock sweeter rewards! ✨

What can I redeem my points for?

Earn Koh credit every time you rack up points: 100 pts=$5, 200 pts=$10, 400 pts=$20! 💸

How does the referral program work?

🤝 Give $20, get 200 points! Share your unique Koh Perks link and both you and your friend win big. Easy.

How do I move up a tier?

Spend more, climb faster! 💪 Cross each spend milestone and watch your Koh Perks tier rise.

What happens if I unsubscribe from emails or SMS?

Stay in the loop, or miss the perks! 📩 Unsubscribing won’t kick you out of Koh Perks, but you’ll miss out on bonus points, early-access invites, and surprise boosts.

Do my points expire?

Keep fighting dirty and your points keep stacking! 💪 Points expire after 12 months of inactivity, so stay active to lock in every reward. 🕒

How do I check my points balance?

Curious where you stand? Log into your Koh Perks dashboard to see your points, tier, and how close you are to your next reward! 🔍

I can’t see the points from my recent purchase. Where are they?

Missing points? It can take up to 48 hours for new rewards to post. Hang tight! ⏳ If they’re still missing after that, message our Koh-munity Support team with your order details, and we’ll sort it out fast.

Can I earn or redeem points on Koh Pro (B2B) orders?

Koh Pro orders aren’t eligible for Koh Perks on your business email, use a personal account to start earning points! 💼

I’ve logged in but I can’t find the Rewards page. Where is it?

Lost in the menu? 📱 Tap the three-line “hamburger” on mobile or look beside Orders on desktop to find Koh Perks. Send us a screenshot if it still doesn’t appear! 💚