Can I merge points or update the email on my account?
Nope. Koh Perks points and emails can’t be combined for security. You’ll need to start fresh with a new account, but we’ll still cheer you on every step of the clean! 💚
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Loyalty 🎁
Wait, what are Koh Perks about?
Rewards for cleaning? You bet! Earn points on every order, snag bonus boosts, and redeem credit as you climb Koh Perks tiers! 💚
How do I join Koh Perks?
Jump into Koh Perks in a few taps. Log into your Koh account, visit the Perks page, click “Join & Agree,” and watch those points roll in! 💪
Do my past orders count?
🎉 Points start from your join date! 🚀
How do I earn points?
Earn points every time you shop, and rack up bonuses for sign-ups, reviews, photos, videos and big milestones! 🎉
What are the tiers, and how do they work?
Spend more, earn more points per $1, and unlock sweeter rewards! ✨
What can I redeem my points for?
Earn Koh credit every time you rack up points: 100 pts=$5, 200 pts=$10, 400 pts=$20! 💸
How does the referral program work?
🤝 Give $20, get 200 points! Share your unique Koh Perks link and both you and your friend win big. Easy.
How do I move up a tier?
Spend more, climb faster! 💪 Cross each spend milestone and watch your Koh Perks tier rise.
What happens if I unsubscribe from emails or SMS?
Stay in the loop, or miss the perks! 📩 Unsubscribing won’t kick you out of Koh Perks, but you’ll miss out on bonus points, early-access invites, and surprise boosts.
Do my points expire?
Keep fighting dirty and your points keep stacking! 💪 Points expire after 12 months of inactivity, so stay active to lock in every reward. 🕒
How do I check my points balance?
Curious where you stand? Log into your Koh Perks dashboard to see your points, tier, and how close you are to your next reward! 🔍
I can’t see the points from my recent purchase. Where are they?
Missing points? It can take up to 48 hours for new rewards to post. Hang tight! ⏳ If they’re still missing after that, message our Koh-munity Support team with your order details, and we’ll sort it out fast.
Can I earn or redeem points on Koh Pro (B2B) orders?
Koh Pro orders aren’t eligible for Koh Perks on your business email, use a personal account to start earning points! 💼
I’ve logged in but I can’t find the Rewards page. Where is it?
Lost in the menu? 📱 Tap the three-line “hamburger” on mobile or look beside Orders on desktop to find Koh Perks. Send us a screenshot if it still doesn’t appear! 💚
How do I view my Koh Perks profile & points?
🔎 Log in, head to Koh Perks, and see your points, tier & rewards in a snap! 🎉
Can I redeem multiple rewards-point vouchers in one transaction?
🎉 Yes! Stack your Koh Perks vouchers in one checkout for even bigger savings.