Can I swap for something else in a Starter Kit?Updated 7 hours ago

TL;DR: No - Starter Kits are sold as fixed bundles and items can’t be swapped or substituted.

Why Starter Kits can’t be customised

Starter Kits are pre-packed bundles designed to give you the best value and a balanced mix of products. Because they’re packed as set kits, we’re unable to remove, swap, or substitute individual items.

Need an alternative?

If there’s a product in your Starter Kit you won’t use (for example, you don’t have a dishwasher), you have a couple of options:

1. Gift or share the item with a friend, family member, or neighbour.
2. Return the entire kit for a refund (or exchange for a different bundle) within our standard returns window.

• The kit must be unused and in its original packaging.

Why we don’t offer mix-and-match kits

• Pre-packed kits keep prices sharp by streamlining fulfilment.
• Swapping individual items increases packing errors and carbon footprint.
• Fixed bundles ensure every customer gets the full “starter” experience.

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