How can I track my order?Updated 13 hours ago

The easiest way to check your Koh order status is to use the order status flow on the Koh Help Centre. It walks you through finding your tracking number, checking dispatch status, and resolving common delivery issues. The flow is available on the Help Centre at koh.com/pages/help-centre and asks for your order number and email to look up your order in real time.

Yes, the Australia Post app is the most reliable way to track a Koh order. The app sends push notifications for delivery updates so you never miss an update due to spam filters or email going to junk. You can also update your delivery address mid-transit, redirect to a Parcel Locker, or arrange safe drop and signature options through the app. The AusPost app is free on iOS and Android. If you're already tracking through the dispatch confirmation email, switching to the app gives you a much better experience for the rest of the delivery.

You can also track a Koh order by going directly to the Australia Post website at auspost.com.au/mypost/track and entering your tracking number. The tracking number is in your Koh dispatch confirmation email. Once you have the order open on the AusPost website, look for a small dropdown arrow next to the main tracking number. Clicking the arrow may reveal multiple article numbers under the same consignment, which means your order has been shipped in more than one parcel. This is the most common explanation for why one part of an order has arrived but another hasn't. Each article will track separately and may arrive on different days.

If you can't find your tracking number, the easiest path is the order status flow on the Koh Help Centre. Enter your order number and email and the flow will look up your order in real time, including dispatch status and tracking number if it has shipped. If your order was placed less than 2 business days ago, it may not have shipped yet, in which case there's no tracking number to find. Standard processing time is 1 to 2 business days before dispatch. You can also check your spam or junk folder for the dispatch confirmation email from Koh, in case it didn't reach your inbox.