Why is an old address showing up at checkout?Updated 9 hours ago
TL;DR: If an old address is showing at Koh checkout even after you've updated it in your account, the address is saved in your Shop Pay wallet (separate from your Koh account). Manage Shop Pay addresses directly at shop.app/account/settings/addresses, edit at checkout, or pick a different payment method to enter a fresh address.
Why is an old address showing up at checkout?
⚠ Shop Pay stores your address separately
Shop Pay is a third-party wallet (run by Shopify, the platform Koh uses for checkout). It saves your shipping address on its side, similar to how PayPal or Afterpay do. So updating your Koh account address doesn't update what Shop Pay shows at checkout, those are two different stores of the same information.
How do I get the right address showing?
✓ Option 1: Edit in Shop Pay
At checkout, tap the chevron arrow next to the Ship to address, choose Edit or Add a new address, save your correct details. Or manage all your saved Shop Pay addresses directly at shop.app/account/settings/addresses. Either way updates Shop Pay for future orders too.
Only updates Shop Pay. Your Koh account address and any subscription addresses aren't affected.
✓ Option 2: Pick a different payment method
Scroll down on the checkout page to Alternative payment methods. Pick Apple Pay, card, or Afterpay and enter the correct shipping address manually.
Bypasses Shop Pay for this order only. Doesn't change your Shop Pay wallet.
My Shop Pay address still won't update, what now?
A couple of quick things to try:
- Manage addresses directly at shop.app/account/settings/addresses
- Sign out of Shop Pay, clear your browser cache, then sign back in
- Try a different browser or device in case it's a cached session issue
- Contact Shop Pay support directly at shop.app/help, they manage your wallet
Koh can't see or edit anything in your Shop Pay wallet, that's a Shopify-side account. If you need to place an order now, use Option 2 above (alternative payment method) to enter the correct address manually.
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Last reviewed: May 2026
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