Good news, no password needed. We'll send you a one-time code to sign in →

<article id="forgotten-password" class="promo-article"><p><strong>TL;DR:</strong> Good news, you don&apos;t need a password. Koh accounts are passwordless. Enter your email address or phone number on the <a href="https://koh.com/a/account/login" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>sign-in page</strong></a>, and we&apos;ll send you a one-time code. Enter the code, and you&apos;re in.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><div itemprop="mainEntity" id="how-to-sign-in"><h2 itemprop="name" style="position:absolute; left:-10000px; width:1px; height:1px; overflow:hidden;" id="ive-forgotten-my-password">I&apos;ve forgotten my password</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Koh accounts are passwordless, so there&apos;s no password to forget. To sign in, go to koh.com/a/account/login, enter the email address or phone number on your account, and we&apos;ll send you a one-time code. Enter the code on the sign-in screen and you&apos;re in. Codes are valid for a few minutes and can only be used once. If you don&apos;t receive the code, check your spam or promotions folder, or request a new one.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><div style="display:flex; align-items:flex-start; gap:12px; margin:0 0 14px;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">1</div><div><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 4px;">Go to the sign-in page</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Open <a href="https://koh.com/a/account/login" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>koh.com/a/account/login</strong></a> and enter the email address or phone number on your account.</p></div></div><div style="display:flex; align-items:flex-start; gap:12px; margin:0 0 14px;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">2</div><div><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 4px;">Check your inbox or messages for the code</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">We send a one-time numeric code to that email or phone within a few seconds. Codes are valid for a few minutes and can only be used once.</p></div></div><div style="display:flex; align-items:flex-start; gap:12px; margin:0;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">3</div><div><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 4px;">Enter the code, and you&apos;re in</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Type the code into the sign-in screen. You&apos;ll be taken straight to your account, no password required.</p></div></div></div><p style="margin:1rem 0 0;"><a href="https://koh.com/a/account/login" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">Sign in to my account</a></p></div></div><hr><div itemprop="mainEntity" id="code-not-arriving"><h2 itemprop="name" id="my-sign-in-code-isnt-arriving-what-now">My sign-in code isn&apos;t arriving, what now?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">If your one-time sign-in code isn&apos;t arriving, the most common reasons are: it&apos;s landed in your spam or promotions folder, you entered a different email or phone number to the one on your account, your phone has poor signal, or there&apos;s a brief delivery delay (try waiting up to 5 minutes). Request a new code from the sign-in page if needed, that will invalidate any earlier code. If you&apos;ve tried both email and phone and still aren&apos;t receiving anything, contact our team with the contact details on your account and we&apos;ll help.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">A few things to check:</p><ul style="font-size:13px; color:#0F6E56; line-height:1.6; margin:0 0 12px; padding-left:1.25rem;"><li><strong>Spam or promotions folder</strong>, codes occasionally land there on first sign-in</li><li><strong>Right email or phone number?</strong> The code goes to whichever contact is on your account</li><li><strong>Wait a couple of minutes</strong>, SMS especially can take a moment in poor signal areas</li><li><strong>Request a new code</strong> from the sign-in page if needed, the new one will replace any earlier code</li></ul><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">If you&apos;ve tried both options and still aren&apos;t receiving codes, <a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>email our team</strong></a> with the contact details on your account and we&apos;ll sort it.</p></div></div></div><hr><div itemprop="mainEntity" id="why-no-passwords"><h2 itemprop="name" id="why-doesnt-koh-use-passwords-anymore">Why doesn&apos;t Koh use passwords anymore?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Koh moved to passwordless sign-in to make accounts more secure and easier to use. Passwords are the weakest link in most account security: people reuse them across sites, they get exposed in third-party data breaches, and they&apos;re easy targets for phishing. One-time codes solve all of that. There&apos;s no stored credential to steal, codes expire within minutes, and they only work once. Each sign-in confirms you have access to the verified email or phone on your account, which is harder for an attacker to fake than guessing or stealing a password.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Nothing to remember, nothing to leak</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Passwords are the weakest link in most account security: people reuse them across sites, they get exposed in third-party breaches, and they&apos;re easy targets for phishing. One-time codes don&apos;t have any of those problems.</p><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Codes expire and can only be used once</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Each code is valid for a few minutes and can only be used a single time. Even if a code were intercepted, it would expire before it could be reused.</p><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Tied to your verified contact details</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Each sign-in confirms you have access to the email or phone on your account. That&apos;s harder for an attacker to fake than guessing or stealing a password.</p></div></div></div><hr><div itemprop="mainEntity" id="update-contact"><h2 itemprop="name" id="my-email-or-phone-number-has-changed-how-do-i-update-it">My email or phone number has changed, how do I update it?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">If the email or phone number on your Koh account has changed and you can no longer sign in, contact our team with both your old contact details and your new ones. We&apos;ll verify it&apos;s your account and update the contact details so you can sign in again. For security, we don&apos;t update account details based on a single message, we may ask follow-up questions to confirm it&apos;s you, like an order number or recent delivery address.</p><div style="background:#FAEEDA; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#633806; margin:0 0 8px;">&#x26A0; You&apos;ll need to contact us</p><p style="font-size:13px; color:#854F0B; margin:0 0 12px; line-height:1.6;">If your email or phone has changed and you can&apos;t sign in, <a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="color:#633806;"><strong>email our team</strong></a> with both your old contact details and your new ones. We&apos;ll verify the account and update it so you can sign in again.</p><p style="font-size:13px; color:#854F0B; margin:0; line-height:1.6;">For security, we may ask follow-up questions to confirm it&apos;s you, like an order number or recent delivery address. We do this to protect your account, not to make life difficult.</p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Tools_Still_SurfaceStarterKit.jpg?width=400" alt="Universal Cleaner Starter Kit" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>New at Koh? Start with the Universal Cleaner Starter Kit</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Pairs Universal Cleaner with Atomiser Spray Bottle and everything you need to get going.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View Starter Kit</a><a href="https://koh.com/products/universal-cleaner-starter-kit#:~:text=Product%20Reviews" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Read reviews</a><a href="https://koh.com/cart/add?id=40549414273096&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on your next order. Find all the ways to save in one place.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a><a href="https://koh.com/pages/ways-to-save" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">See all ways to save</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh forgotten password, koh forgot password, koh password reset, koh reset password, koh sign in, koh log in, koh login, koh account login, koh passwordless login, koh one time code, koh login code, koh OTP, koh magic link, koh account access, koh can&apos;t log in, koh sign in code didn&apos;t arrive, koh login code email, koh login code SMS, koh login code text message, koh login code phone, koh login email change, koh login phone change, koh changed email cant login, koh account locked, koh account secure, koh account security, koh login spam folder, koh new account email</p></article>

I've forgotten my password

Head to the product's page and scroll to the reviews section. →

<article id="how-to-leave-a-review" class="promo-article"><p><strong>TL;DR:</strong> The quickest way to leave a Koh product review is on the product&apos;s own page at koh.com, scroll down to the reviews section and submit your review there. You can also leave a Koh review on <a href="https://www.productreview.com.au" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>ProductReview.com.au</strong></a>. If you&apos;ve ordered recently, watch your inbox for a review invite email about two weeks after purchase.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><div itemprop="mainEntity" id="leave-review-pdp"><h2 itemprop="name" style="position:absolute; left:-10000px; width:1px; height:1px; overflow:hidden;" id="how-can-i-leave-a-review-for-a-koh-product">How can I leave a review for a Koh product?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">There are three ways to leave a Koh product review. The most direct: head to the product&apos;s page at koh.com, scroll down to the reviews section, and submit your review there. The second: go to ProductReview.com.au, an independent Australian review platform that lists Koh products. The third: if you&apos;ve ordered recently, watch for a post-purchase review invite emailed to you about two weeks after your order, sent by Reviews.io, the independent platform Koh uses for product reviews. All three options support written reviews, ratings, photos, and video.</p><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; On the product page</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Head to the product you&apos;d like to review at <a href="https://koh.com" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>koh.com</strong></a>, scroll down to the reviews section, and submit your review there. Works for any Koh product page.</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; On ProductReview.com.au</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Search Koh on <a href="https://www.productreview.com.au" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>ProductReview.com.au</strong></a>, the independent Australian review platform, and leave your review on the Koh listing.</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Via the post-purchase email</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">If you&apos;ve ordered recently, watch for a review invite email about two weeks after purchase. Click the link in the email to leave a review directly.</p></div></div></div></div><hr><div itemprop="mainEntity" id="reviews-io-explained"><h2 itemprop="name" id="who-runs-kohs-reviews-and-are-they-verified">Who runs Koh&apos;s reviews, and are they verified?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Koh uses Reviews.io, an independent third-party review platform, to host the product reviews shown on koh.com. Reviews.io verifies whether a reviewer has ordered the product, which is why post-purchase review invite emails are sent automatically about two weeks after your order ships. Reviews submitted via the email link are marked as verified buyers. ProductReview.com.au is a separate, independent Australian platform where customers can also leave Koh reviews, those reviews aren&apos;t shown on koh.com but are publicly visible on the ProductReview platform.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Koh uses <strong>Reviews.io</strong>, an independent third-party review platform, to host the reviews shown on koh.com. Reviews.io verifies whether a reviewer has ordered the product, which is why review invite emails are sent automatically about two weeks after your order ships.</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">ProductReview.com.au is a separate, independent Australian platform where customers can also leave Koh reviews. Those reviews aren&apos;t shown on koh.com but are publicly visible on ProductReview.com.au itself.</p></div></div></div><hr><div itemprop="mainEntity" id="review-perks-points"><h2 itemprop="name" id="do-i-earn-points-for-leaving-a-review">Do I earn points for leaving a review?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Yes, Koh Perks members earn bonus points for leaving reviews on koh.com. A written review earns 25 points, adding a photo earns 25 more, and adding a video earns 25 more, so a full photo-and-video review earns 75 points on top of any spend points from the order. Points credit automatically to your Koh Perks balance once the review is submitted. See how to earn Koh Perks points for the full bonus list. Reviews left on external platforms like ProductReview.com.au don&apos;t earn Koh Perks points (they&apos;re a separate platform that Koh doesn&apos;t operate).</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Yes, on koh.com reviews</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> members earn 25 points for a written review, 25 more for a photo, and 25 more for a video. A full photo-and-video review earns 75 bonus points. See <a href="https://go.koh.com/hc-loyalty-earn-points" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>all the ways to earn points</strong></a>.</p><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x26A0; Not on external platforms</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Reviews left on ProductReview.com.au don&apos;t earn Koh Perks points, that&apos;s a separate platform Koh doesn&apos;t operate. Reviews on koh.com (via the product page or the post-purchase email) are the ones that credit points.</p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on your next order. Find all the ways to save in one place.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a><a href="https://koh.com/pages/ways-to-save" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">See all ways to save</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Tools_Still_SurfaceStarterKit.jpg?width=400" alt="Universal Cleaner Starter Kit" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>New at Koh? Start with the Universal Cleaner Starter Kit</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Pairs Universal Cleaner with Atomiser Spray Bottle and everything you need to get going.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View Starter Kit</a><a href="https://koh.com/products/universal-cleaner-starter-kit#:~:text=Product%20Reviews" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Read reviews</a><a href="https://koh.com/cart/add?id=40549414273096&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh leave a review, koh write a review, koh product review where, koh how to review, koh review product page, koh productreview com au, koh reviews io, koh review invite email, koh post purchase review, koh customer reviews, koh perks review points, koh review 25 points, koh photo review points, koh video review points, koh verified buyer, koh review platform, koh review independent, koh scroll to reviews pdp, koh product page review, what is reviews io koh</p></article>

How can I leave a review for a Koh product?

Replies within 1–2 business days, Mon–Fri Sydney time. Check spam, then reply to confirmation →

<article id="ticket-response-times" class="promo-article"><p><strong>TL;DR:</strong> Koh&apos;s team works <strong>Monday to Friday, 9am to 5pm Sydney time</strong>, and replies to most tickets within <strong>1 to 2 business days</strong>. If it&apos;s been longer, check your spam folder and reply to your confirmation email rather than submitting a new ticket. ROS-E, our digital assistant, is available 24/7 if you want an answer faster.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><div itemprop="mainEntity" id="response-times"><h2 itemprop="name" style="position:absolute; left:-10000px; width:1px; height:1px; overflow:hidden;" id="i-havent-heard-back-from-koh-support-what-now">I haven&apos;t heard back from Koh support, what now?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Koh&apos;s customer support team works Monday to Friday, 9am to 5pm Sydney time (AEST/AEDT), and is closed on weekends and major Australian public holidays. Most tickets get a reply within 1 to 2 business days. If it&apos;s been longer than 2 business days and you haven&apos;t heard from us, first check your spam, junk, or promotions folder, our reply may have landed there. If it&apos;s not in spam, reply to your original confirmation email rather than submitting a new ticket, that bumps your case in the queue and keeps the full thread together. Submitting a second ticket actually slows things down because it splits your conversation across two cases.</p><div style="display:grid; grid-template-columns:repeat(2, 1fr); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; text-align:center; display:flex; flex-direction:column;"><p style="font-size:11px; font-weight:500; text-transform:uppercase; letter-spacing:0.07em; color:#0F6E56; margin:0 0 6px;">Reply time</p><p style="font-size:22px; font-weight:700; color:#085041; margin:0 0 6px; line-height:1.2;">1-2 business days</p><p style="font-size:12px; color:#0F6E56; margin:0;">for most tickets</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; text-align:center; display:flex; flex-direction:column;"><p style="font-size:11px; font-weight:500; text-transform:uppercase; letter-spacing:0.07em; color:#0F6E56; margin:0 0 6px;">Team hours</p><p style="font-size:22px; font-weight:700; color:#085041; margin:0 0 6px; line-height:1.2;">Mon-Fri 9-5</p><p style="font-size:12px; color:#0F6E56; margin:0;">Sydney time</p></div></div></div></div><hr><div itemprop="mainEntity" id="not-heard-back"><h2 itemprop="name" id="its-been-more-than-2-business-days-what-should-i-do">It&apos;s been more than 2 business days, what should I do?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">If it&apos;s been more than 2 business days and you haven&apos;t heard from us, work through these in order. First, check your spam, junk, and promotions folders, our reply may have been filtered there, particularly if it&apos;s the first email we&apos;ve sent your account. Second, reply to your original confirmation email rather than submitting a new ticket. This bumps your case to the top of the queue and keeps the full thread together, which is faster than starting fresh. Submitting a second ticket actually slows things down because the team has to merge or close one of them before responding. Third, if your confirmation email never arrived, that&apos;s a sign your original ticket may not have come through, contact us again with as much detail as possible.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><div style="display:flex; align-items:flex-start; gap:12px; margin:0 0 14px;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">1</div><div><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 4px;">Check your spam, junk, and promotions folders</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Our reply may have been filtered there, particularly if it&apos;s the first email we&apos;ve sent your account.</p></div></div><div style="display:flex; align-items:flex-start; gap:12px; margin:0 0 14px;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">2</div><div><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 4px;">Reply to your original confirmation email</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Don&apos;t submit a new ticket. Replying bumps your case in the queue and keeps the full thread together. A second ticket actually slows things down, the team has to merge or close one before replying.</p></div></div><div style="display:flex; align-items:flex-start; gap:12px; margin:0;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">3</div><div><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 4px;">No confirmation email at all?</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">That&apos;s a sign your original message may not have come through. <a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Submit a fresh ticket</strong></a> with order number, photos if relevant, and any other detail you can include.</p></div></div></div></div></div><hr><div itemprop="mainEntity" id="what-slows-replies"><h2 itemprop="name" id="what-slows-a-reply-down">What slows a reply down?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">A few things can push reply times beyond the 1 to 2 business day window. Peak periods like sales events and major product launches increase ticket volume across the team. Missing details in your original ticket (no order number, no photos for a damage claim, no device info for a tech issue) add back-and-forth time as we ask for them. Requests that need external verification, like warehouse stock checks or manufacturer warranty confirmation, take longer because we&apos;re waiting on a third party. And submitting multiple tickets for the same issue actually slows things down rather than speeding them up.</p><div style="background:#FAEEDA; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#854F0B; margin:0 0 12px; line-height:1.6;">A few things can push replies beyond the usual 1 to 2 business days:</p><ul style="font-size:13px; color:#854F0B; line-height:1.6; margin:0 0 12px; padding-left:1.25rem;"><li><strong>Peak events</strong> (sales, product launches) increase ticket volume</li><li><strong>Missing details</strong> in your ticket add back-and-forth time, include order number, photos, and device info upfront where relevant</li><li><strong>External verification</strong> (warehouse, manufacturer) takes longer, we&apos;ll flag this if it applies and keep you posted</li><li><strong>Multiple tickets for the same issue</strong> slow things down rather than speeding them up, one ticket per issue is enough</li></ul><p style="font-size:13px; color:#854F0B; margin:0; line-height:1.6;">The more detail you include upfront, the faster we can resolve it. If it&apos;s urgent (safety issue, missing shipment, leaking package), flag that in your subject line.</p></div></div></div><hr><div itemprop="mainEntity" id="rose-while-you-wait"><h2 itemprop="name" id="can-ros-e-help-while-i-wait">Can ROS-E help while I wait?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Yes. ROS-E, Koh&apos;s digital assistant, is available 24/7 and can answer most questions immediately using our help-centre articles, product information, and account data. ROS-E handles things like order tracking, subscription changes, product use questions, refund eligibility, and most policy questions without needing to wait for the human team. If ROS-E can&apos;t fully resolve your case, it&apos;ll hand the conversation to the team during business hours with full context, so you don&apos;t have to repeat yourself.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">ROS-E is Koh&apos;s digital assistant, available 24/7. It can answer most questions immediately using help-centre articles, product info, and account data. Things like order tracking, subscription changes, product use, refund eligibility, and policy questions usually don&apos;t need to wait for the human team.</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">If ROS-E can&apos;t fully resolve your case, it hands the conversation to the team during business hours with full context, so you don&apos;t have to repeat yourself.</p><p style="margin:0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">&#x1F4AC; Start chat with ROS-E</a></p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Tools_Still_SurfaceStarterKit.jpg?width=400" alt="Universal Cleaner Starter Kit" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>New at Koh? Start with the Universal Cleaner Starter Kit</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Pairs Universal Cleaner with Atomiser Spray Bottle and everything you need to get going.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View Starter Kit</a><a href="https://koh.com/products/universal-cleaner-starter-kit#:~:text=Product%20Reviews" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Read reviews</a><a href="https://koh.com/cart/add?id=40549414273096&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on your next order. Find all the ways to save in one place.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a><a href="https://koh.com/pages/ways-to-save" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">See all ways to save</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh support reply time, koh ticket response time, koh customer service hours, koh support waiting, koh havent heard back, koh ticket not answered, koh support delay, koh business days reply, koh sydney support hours, koh aest support, koh support weekend, koh support holidays, koh response time email, koh reply to confirmation, koh ticket queue, koh peak time replies, koh urgent support, koh missing order, koh warranty response, koh rose chat 24 7, koh did my ticket come through, koh spam folder support</p><p><br></p></article>

I haven't heard back from Koh support, what now?

It's saved in Shop Pay, not your Koh account. Edit it in Shop Pay or use a different payment method →

<article id="checkout-old-address-shop-pay" class="promo-article"><p><strong>TL;DR:</strong> If an old address is showing at Koh checkout even after you&apos;ve updated it in your account, the address is saved in your <strong>Shop Pay</strong> wallet (separate from your Koh account). Manage Shop Pay addresses directly at <a href="https://shop.app/account/settings/addresses" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>shop.app/account/settings/addresses</strong></a>, edit at checkout, or pick a different payment method to enter a fresh address.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><div itemprop="mainEntity" id="why-this-happens"><h2 itemprop="name" style="position:absolute; left:-10000px; width:1px; height:1px; overflow:hidden;" id="why-is-an-old-address-showing-up-at-checkout">Why is an old address showing up at checkout?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Shop Pay is a third-party wallet that saves your shipping address separately from your Koh account, similar to how PayPal or Afterpay save addresses on their side. If you&apos;ve updated the address in your Koh account but Shop Pay still has the old one, checkout pulls the address from Shop Pay (the wallet you&apos;ve selected for payment) rather than your Koh account. Two ways to fix it: edit the address inside Shop Pay during checkout, or scroll past Shop Pay on the checkout page and pick a different payment method (card, Apple Pay, Afterpay) which lets you enter the address manually.</p><div style="background:#FAEEDA; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#633806; margin:0 0 8px;">&#x26A0; Shop Pay stores your address separately</p><p style="font-size:13px; color:#854F0B; margin:0; line-height:1.6;">Shop Pay is a third-party wallet (run by Shopify, the platform Koh uses for checkout). It saves your shipping address on its side, similar to how PayPal or Afterpay do. So updating your Koh account address doesn&apos;t update what Shop Pay shows at checkout, those are two different stores of the same information.</p></div></div></div><hr><div itemprop="mainEntity" id="fix-options"><h2 itemprop="name" id="how-do-i-get-the-right-address-showing">How do I get the right address showing?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">There are two quick fixes. First option: edit the address inside Shop Pay. At checkout, tap the chevron arrow next to the Ship to address, choose Edit or Add a New Address, and save the correct details. Second option: skip Shop Pay entirely. Scroll down on the checkout page to Alternative payment methods, tap to reveal options like Apple Pay, card, or Afterpay, then enter the correct shipping address manually with whichever method you prefer. The first fix saves the address for future Shop Pay use, the second lets you bypass Shop Pay for this order without changing anything in your wallet.</p><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Option 1: Edit in Shop Pay</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">At checkout, tap the chevron arrow next to the <strong>Ship to</strong> address, choose <strong>Edit</strong> or <strong>Add a new address</strong>, save your correct details. Or manage all your saved Shop Pay addresses directly at <a href="https://shop.app/account/settings/addresses" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>shop.app/account/settings/addresses</strong></a>. Either way updates Shop Pay for future orders too.</p><p style="font-size:12px; color:#0F6E56; margin:0; line-height:1.6; font-style:italic;">Only updates Shop Pay. Your Koh account address and any subscription addresses aren&apos;t affected.</p></div><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; display:flex; flex-direction:column;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Option 2: Pick a different payment method</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Scroll down on the checkout page to <strong>Alternative payment methods</strong>. Pick Apple Pay, card, or Afterpay and enter the correct shipping address manually.</p><p style="font-size:12px; color:#0F6E56; margin:0; line-height:1.6; font-style:italic;">Bypasses Shop Pay for this order only. Doesn&apos;t change your Shop Pay wallet.</p></div></div></div></div><hr><div itemprop="mainEntity" id="shop-pay-stuck"><h2 itemprop="name" id="my-shop-pay-address-still-wont-update-what-now">My Shop Pay address still won&apos;t update, what now?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">If you&apos;ve tried editing your address in Shop Pay and it still shows the old one, try signing out of Shop Pay, clearing your browser cache, and signing back in. If that doesn&apos;t fix it, contact Shop Pay support, they manage your wallet directly. Koh can&apos;t see or edit anything in your Shop Pay wallet. As a workaround for placing your current order, use Option 2 above and check out with an alternative payment method to enter the correct address manually.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">A couple of quick things to try:</p><ul style="font-size:13px; color:#0F6E56; line-height:1.6; margin:0 0 12px; padding-left:1.25rem;"><li><strong>Manage addresses directly</strong> at <a href="https://shop.app/account/settings/addresses" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>shop.app/account/settings/addresses</strong></a></li><li><strong>Sign out of Shop Pay</strong>, clear your browser cache, then sign back in</li><li><strong>Try a different browser or device</strong> in case it&apos;s a cached session issue</li><li><strong>Contact Shop Pay support directly</strong> at <a href="https://shop.app/help" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>shop.app/help</strong></a>, they manage your wallet</li></ul><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Koh can&apos;t see or edit anything in your Shop Pay wallet, that&apos;s a Shopify-side account. If you need to place an order now, use Option 2 above (alternative payment method) to enter the correct address manually.</p></div></div></div><hr><div itemprop="mainEntity" id="related-questions"><h2 itemprop="name" id="related-questions">Related questions</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Does editing my address in Shop Pay update my Koh account or subscription? No. Shop Pay details are separate. To update your Koh account address or a subscription delivery address, sign in to your Koh account and edit it there. Why can&apos;t Koh update my Shop Pay address? Shop Pay is a secure wallet that only you can access. Koh can&apos;t see or change anything in your Shop Pay account.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">Does editing my address in Shop Pay update my Koh account or subscription?</p><p style="font-size:13px; color:#0F6E56; margin:0 0 14px; line-height:1.6;">No. Shop Pay details are separate from your Koh account. To update your Koh account address or a subscription delivery address, sign in to <a href="https://go.koh.com/manage-account" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>your Koh account</strong></a> and edit there.</p><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">Why can&apos;t Koh update my Shop Pay address?</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Shop Pay is a secure wallet only you can access. Koh can&apos;t see or change anything inside it, you (or Shop Pay support) are the only ones who can.</p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Tools_Still_SurfaceStarterKit.jpg?width=400" alt="Universal Cleaner Starter Kit" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>New at Koh? Start with the Universal Cleaner Starter Kit</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Pairs Universal Cleaner with Atomiser Spray Bottle and everything you need to get going.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View Starter Kit</a><a href="https://koh.com/products/universal-cleaner-starter-kit#:~:text=Product%20Reviews" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Read reviews</a><a href="https://koh.com/cart/add?id=40549414273096&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on your next order. Find all the ways to save in one place.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a><a href="https://koh.com/pages/ways-to-save" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">See all ways to save</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh old address checkout, koh shop pay address wrong, koh checkout wrong address, koh shipping address checkout, koh address not updating, koh shop pay edit address, koh checkout address stuck, koh delivery address wrong, koh address wallet, koh shop pay shipping, koh checkout address mismatch, koh shop pay vs koh account address, koh subscription address vs shop pay, koh edit address chevron, koh alternative payment methods, koh apple pay card afterpay address, koh shop pay support help, koh clear browser cache shop pay, koh shop pay sign out sign in, koh shop pay wallet, koh shopify shop pay address</p></article>

Why is an old address showing up at checkout?

No, for security. Delete the old account self-service or via verification, then start fresh →

<article id="account-email-update" class="promo-article"><p><strong>TL;DR:</strong> For security, we can&apos;t update the email tied to your Koh account. If you&apos;ve moved to a new email, the path is to delete the old account (self-service if you can sign in, via our team with verification if you can&apos;t), then sign up fresh on the new email.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><div itemprop="mainEntity" id="cant-update-email"><h2 itemprop="name" style="position:absolute; left:-10000px; width:1px; height:1px; overflow:hidden;" id="can-i-update-the-email-address-on-my-account">Can I update the email address on my account?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">No, Koh can&apos;t update the email address on an existing account. The email is the verified identity tied to your account, your order history, your Koh Perks balance, and your subscription preferences. Rewriting it on request would create a security risk for account takeover. The path forward is to delete the old account and create a new one on the email you want to use. If you can still sign in to the old account, you can delete it via the self-service flow in your account settings. If you can&apos;t sign in (the email is no longer active), contact our team with verification details and we&apos;ll delete it for you.</p><div style="background:#FAEEDA; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#633806; margin:0 0 8px;">&#x26A0; Email changes aren&apos;t supported</p><p style="font-size:13px; color:#854F0B; margin:0 0 12px; line-height:1.6;">The email on your Koh account is the verified identity tied to your order history, account preferences, and any associated loyalty balance. Updating it on request would create a security risk for account takeover.</p><p style="font-size:14px; font-weight:500; color:#633806; margin:0 0 8px;">&#x2713; Delete old, create new</p><p style="font-size:13px; color:#854F0B; margin:0; line-height:1.6;">The path forward is to delete the old account and create a new one on your current email. The route depends on whether you can still sign in to the old account.</p></div></div></div><hr><div itemprop="mainEntity" id="can-sign-in"><h2 itemprop="name" id="if-i-can-still-sign-in-to-my-old-account">If I can still sign in to my old account</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">If you can still access your old account (you receive sign-in codes at the old email or phone), use the self-service account deletion flow. Sign in to your Koh account, then submit a deletion request via the help-centre self-service flow. Once the deletion is confirmed, register a new account with your current email at koh.com. Existing order history doesn&apos;t transfer, you start fresh on the new account.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Self-service deletion</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Sign in to your old account and submit a deletion request via the help-centre self-service flow. Once confirmed, register a new account on your current email.</p><p style="margin:0;"><a href="https://koh.com/pages/help-centre?hcUrl=%252Fen-US%252Fflows%252F01JQT8ERCENHKVQNMJSJNS0X96" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">Submit deletion request</a></p></div></div></div><hr><div itemprop="mainEntity" id="cant-sign-in"><h2 itemprop="name" id="if-i-cant-sign-in-to-my-old-account">If I can&apos;t sign in to my old account</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">If you can&apos;t access the old account because the email is no longer active or in use, contact our team. To verify account ownership before deletion, we need three pieces of information: the full email address on the account, the postcode of your last Koh delivery, and the first and last name on the account. Once verification is confirmed, we&apos;ll delete the old account for you. If you can&apos;t provide all three details, the account will remain on file in line with our Privacy Policy and is automatically removed after the standard data retention period.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Contact us with verification</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">To verify account ownership before we can delete it, send us all three:</p><ul style="font-size:13px; color:#0F6E56; line-height:1.6; margin:0 0 12px; padding-left:1.25rem;"><li>Full email address on the account</li><li>Postcode of your last Koh delivery</li><li>First and last name on the account</li></ul><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Once verified, we&apos;ll delete the old account for you.</p><p style="margin:0;"><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">Email our team</a></p></div><div style="background:#FAEEDA; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#633806; margin:0 0 8px;">&#x26A0; Can&apos;t verify? Account stays on file</p><p style="font-size:13px; color:#854F0B; margin:0; line-height:1.6;">If you can&apos;t provide all three verification details, the account will remain on file in line with our <a href="https://koh.com/pages/privacy-policy" target="_blank" rel="noopener noreferrer" style="color:#633806;"><strong>Privacy Policy</strong></a> and is automatically removed after the standard data retention period. Dormant accounts follow the same automatic process.</p></div></div></div><hr><div itemprop="mainEntity" id="why-this-process"><h2 itemprop="name" id="why-cant-koh-just-update-the-email">Why can&apos;t Koh just update the email?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">The email on your Koh account is the verified identity that controls access to your order history, saved preferences, and any loyalty balance. If we updated emails on request, an attacker who phoned or emailed pretending to be you could redirect that account to an email they control. Sticking to the rule that emails can&apos;t be changed (and deletion requires ownership verification) closes that attack path. The trade-off is a small workflow tax on legitimate customers, who need to delete and re-register rather than edit in place. It&apos;s the same logic that governs why banks won&apos;t change the email on your online banking just because someone asks, even if the request looks legitimate.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">The email on your account is the verified identity that controls access to your order history, preferences, and any loyalty balance. If we updated emails on request, an attacker pretending to be you could redirect the account to an email they control. The deletion-and-rebuild approach closes that attack path, which is the same logic banks apply to online banking email changes.</p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Tools_Still_SurfaceStarterKit.jpg?width=400" alt="Universal Cleaner Starter Kit" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>New at Koh? Start with the Universal Cleaner Starter Kit</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Pairs Universal Cleaner with Atomiser Spray Bottle and everything you need to get going.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View Starter Kit</a><a href="https://koh.com/products/universal-cleaner-starter-kit#:~:text=Product%20Reviews" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Read reviews</a><a href="https://koh.com/cart/add?id=40549414273096&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on your next order. Find all the ways to save in one place.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a><a href="https://koh.com/pages/ways-to-save" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">See all ways to save</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh update email account, koh change email account, koh email address update, koh delete account, koh account deletion request, koh self service delete account, koh account verification, koh moved email account, koh new email koh, koh privacy account, koh data retention koh, koh dormant account, koh account ownership, koh cant sign in old account, koh email no longer active, koh postcode verification, koh first last name verification, koh full email address verification, koh privacy policy account, koh account stays on file, koh standard retention period, koh account takeover security</p><p><br></p></article>

Can I update the email address on my account?

Fill out the Partnerships form. The team reviews every submission and replies if there's a fit →

<article id="brand-partnerships" class="promo-article"><p><strong>TL;DR:</strong> Koh works with brands and individuals on partnerships. Fill out the <a href="https://go.koh.com/partner" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Partnerships form</strong></a> with the details of what you&apos;re proposing. The team reviews every submission and gets in touch if it&apos;s the right fit.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><div itemprop="mainEntity" id="how-to-apply"><h2 itemprop="name" style="position:absolute; left:-10000px; width:1px; height:1px; overflow:hidden;" id="how-can-i-collaborate-with-koh">How can I collaborate with Koh?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Koh works with brands and individuals on partnerships, collaborations, sponsorships, and creator content. To pitch a partnership, fill out the Koh Partnerships form at go.koh.com/partner with your name, organisation (if relevant), and details of what you&apos;re proposing. The Partnerships team reviews every submission and gets in touch if it&apos;s the right fit. Including specifics in your submission (audience, format, timing, what you&apos;d like in return) helps the team assess fit faster than a generic intro.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Submit your proposal via the <a href="https://go.koh.com/partner" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Partnerships form</strong></a>. Including specifics (your audience, the format you have in mind, timing, what you&apos;d like in return) helps the team assess fit faster than a generic intro.</p><p style="margin:0;"><a href="https://go.koh.com/partner" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">Submit a partnership pitch</a></p></div></div></div><hr><div itemprop="mainEntity" id="who-this-is-for"><h2 itemprop="name" id="who-can-apply-to-partner-with-koh">Who can apply to partner with Koh?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">The Koh Partnerships form is open to both brands and individuals. Brands proposing co-marketing, retail, or supply collaborations are welcome to submit. Individual creators (influencers, content creators, podcasters, reviewers) can pitch sponsored content, gifted product, or longer-term creator programs. Trade and B2B partnerships are typically handled through the separate Koh Pro program rather than Partnerships, see Koh Pro for B2B inquiries.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Brands</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Co-marketing campaigns, retail or supply collaborations, partnership programs.</p><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; Individuals and creators</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Influencers, content creators, podcasters, and reviewers proposing sponsored content, gifted product, or longer-term creator programs.</p><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x26A0; Trade and B2B</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Wholesale, retail stockists, and business customers are handled through <a href="https://go.koh.com/pro" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Pro</strong></a> rather than Partnerships.</p></div></div></div><hr><div itemprop="mainEntity" id="what-happens-next"><h2 itemprop="name" id="what-happens-after-i-submit-the-form">What happens after I submit the form?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">After you submit the Koh Partnerships form, our team reviews the proposal against current priorities and active campaigns. If there&apos;s a fit, someone from the team will reach out to discuss the next steps. If your pitch isn&apos;t the right fit at the moment, you may not hear back, this isn&apos;t a reflection on the proposal, just timing and current programs. You&apos;re welcome to pitch again in future if your offer evolves.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x2713; If it&apos;s a fit</p><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Someone from the Partnerships Team will reach out to discuss next steps.</p><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 8px;">&#x26A0; If it&apos;s not a fit right now</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">You may not hear back. This isn&apos;t a reflection on your proposal, just timing and current programs. You&apos;re welcome to pitch again in future if your offer evolves.</p></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Tools_Still_SurfaceStarterKit.jpg?width=400" alt="Universal Cleaner Starter Kit" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>New at Koh? Start with the Universal Cleaner Starter Kit</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Pairs Universal Cleaner with Atomiser Spray Bottle and everything you need to get going.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View Starter Kit</a><a href="https://koh.com/products/universal-cleaner-starter-kit#:~:text=Product%20Reviews" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Read reviews</a><a href="https://koh.com/cart/add?id=40549414273096&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on your next order. Find all the ways to save in one place.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a><a href="https://koh.com/pages/ways-to-save" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">See all ways to save</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh partnerships, koh collaboration, koh brand partner, koh influencer, koh creator collab, koh affiliate, koh business partner, koh content creator, koh brand collab, koh marketing partner, work with koh, partner with koh, koh sponsorship, koh-llaborate koh, partner with koh form, koh partnerships form, koh creator program, koh gifted product, koh sponsored content, koh wholesale not partnerships, koh trade koh pro</p><p><br></p></article>

How can I collaborate with Koh?

Your phone number isn't linked yet. Sign in with email first, then add your number →

<article id="sms-login-code-not-arriving" class="promo-article"><p><strong>TL;DR:</strong> If your SMS login code isn&apos;t arriving, your phone number probably isn&apos;t linked to your Koh account yet. Sign in with your email instead, then add your mobile number in your account settings. SMS codes will work from then on.</p><div style="display:flex; align-items:center; gap:12px; margin:1.5rem 0;"><div style="flex:1; height:1px; background:#5DCAA5;"><br></div><span style="font-size:11px; color:#0F6E56; font-weight:500; letter-spacing:0.05em; text-transform:uppercase;">Read on &#x2193;</span><div style="flex:1; height:1px; background:#5DCAA5;"><br></div></div><div itemprop="mainEntity" id="link-phone-fix"><h2 itemprop="name" style="position:absolute; left:-10000px; width:1px; height:1px; overflow:hidden;" id="why-am-i-not-receiving-my-sms-login-code">Why am I not receiving my SMS login code?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">Koh sign-in codes only send to verified contact details on your account. If your SMS code isn&apos;t arriving, the most common reason is your phone number isn&apos;t linked to your Koh account yet, only verified phone numbers receive codes. The fix is to sign in using email instead (request a code via email on the sign-in screen), then add your mobile number to your account settings once you&apos;re in. After your number is linked, SMS codes will work for future sign-ins.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><div style="display:flex; align-items:flex-start; gap:12px; margin:0 0 14px;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">1</div><div><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 4px;">Sign in with email instead</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">On the <a href="https://koh.com/a/account/login" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>sign-in screen</strong></a>, choose <strong>Send code via Email</strong> instead of SMS. Check your inbox (and spam) for the one-time code.</p></div></div><div style="display:flex; align-items:flex-start; gap:12px; margin:0 0 14px;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">2</div><div><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 4px;">Add your mobile number to your account</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Once signed in, head to your account settings via <a href="https://go.koh.com/manage-account" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>go.koh.com/manage-account</strong></a> and enter your mobile number in contact details.</p></div></div><div style="display:flex; align-items:flex-start; gap:12px; margin:0;"><div style="background:#017E51; color:#ffffff; width:24px; height:24px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; flex-shrink:0;">3</div><div><p style="font-size:14px; font-weight:500; color:#085041; margin:0 0 4px;">SMS works from next sign-in</p><p style="font-size:13px; color:#0F6E56; margin:0; line-height:1.6;">Once your number is linked, you can choose SMS at sign-in and codes will arrive by text. Faster than email, no spam folder to check.</p></div></div></div><p style="margin:1rem 0 0;"><a href="https://koh.com/customer_authentication/login?return_to=%252Fa%252Faccount%252Flogin%2523k-hub%252F" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">Sign in with email</a></p></div></div><hr><div itemprop="mainEntity" id="email-not-arriving"><h2 itemprop="name" id="what-if-my-email-code-isnt-arriving-either">What if my email code isn&apos;t arriving either?</h2><div itemprop="acceptedAnswer"><p itemprop="text" style="display:none;">If neither SMS nor email codes are arriving, there&apos;s a few quick things to check. Make sure you&apos;ve entered the email address that&apos;s actually on your Koh account, not a different one. Check your spam, promotions, or junk folders, sign-in codes occasionally land there on first sign-in. Wait a couple of minutes for delivery delays. Request a new code from the sign-in screen, which invalidates any earlier code. If none of that works, contact our team with the email and phone number on your account.</p><div style="background:#E1F5EE; border-radius:12px; padding:1.25rem; margin:1rem 0;"><p style="font-size:13px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">If your email code isn&apos;t arriving either, check the following:</p><ul style="font-size:13px; color:#0F6E56; line-height:1.6; margin:0 0 12px; padding-left:1.25rem;"><li><strong>Spam or promotions folder</strong>, codes occasionally land there on first sign-in</li><li><strong>Right email?</strong> The code only goes to the email that&apos;s on your account, not a different one</li><li><strong>Wait a couple of minutes</strong>, brief delivery delays are normal</li><li><strong>Request a new code</strong> from the sign-in screen if needed</li></ul></div></div></div><hr><div style="display:grid; grid-template-columns:repeat(auto-fit, minmax(220px, 1fr)); gap:10px; margin:1rem 0;"><div style="display:flex; flex-direction:column;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/1.Koh_Tools_Still_SurfaceStarterKit.jpg?width=400" alt="Universal Cleaner Starter Kit" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>New at Koh? Start with the Universal Cleaner Starter Kit</strong></a></p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Pairs Universal Cleaner with Atomiser Spray Bottle and everything you need to get going.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/products/universal-cleaner-starter-kit" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">View Starter Kit</a><a href="https://koh.com/products/universal-cleaner-starter-kit#:~:text=Product%20Reviews" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">Read reviews</a><a href="https://koh.com/cart/add?id=40549414273096&amp;quantity=1" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Add to cart</a></div></div></div><div style="display:flex; flex-direction:column;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer"><img src="https://koh.com/cdn/shop/files/referrals_img_698x.jpg?width=400" alt="Koh Perks rewards and ways to save" style="width:100%; height:auto; border-radius:12px 12px 0 0; display:block; vertical-align:top;" class="fr-fil fr-dib"></a><div style="background:#E1F5EE; padding:1rem 1.25rem; border-radius:0 0 12px 12px; flex:1; display:flex; flex-direction:column;"><p style="font-size:13px; font-weight:500; color:#085041; margin:0 0 4px;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="color:#017E51;"><strong>Koh Perks</strong></a> &#xB7; earn points on every order</p><p style="font-size:12px; color:#0F6E56; margin:0 0 12px; line-height:1.6;">Earn points on every purchase, refer a friend, and redeem for discounts on your next order. Find all the ways to save in one place.</p><div style="display:flex; flex-wrap:wrap; gap:8px; margin-top:auto;"><a href="https://koh.com/pages/koh-perks" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px; white-space:nowrap;">Join Koh Perks</a><a href="https://koh.com/pages/ways-to-save" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#000000; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px; white-space:nowrap;">See all ways to save</a></div></div></div></div><p style="font-size:11px; color:#0F6E56; text-align:center; margin:1.5rem 0 0;">Last reviewed: May 2026</p><hr><div style="background:#017E51; border-radius:12px; padding:1.25rem; text-align:center; margin:1rem 0;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer"><img src="https://cdn.shopify.com/s/files/1/1074/1454/files/ROSeICON.jpg?v=1775278730" alt="Chat with ROS-E" style="width:48px; height:48px; border-radius:50%; display:inline-block; margin:0 0 8px;" class="fr-fic fr-dii"></a><p style="font-size:13px; font-weight:500; color:#ffffff; margin:0 0 4px;">Chat with ROS-E</p><p style="font-size:12px; color:#A3D6B1; margin:0 0 10px;">ROS-E handles most questions in seconds, 24/7.</p><div style="display:flex; flex-wrap:wrap; gap:8px; justify-content:center; margin:0 0 12px;"><a href="https://koh.com/pages/contact?gs_open_chat" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#017E51; text-decoration:none; background:#ffffff; border:1.5px solid #000000; border-radius:20px; padding:5px 14px;">&#x1F4AC; Start chat</a><a href="https://koh.com/pages/contact?hcUrl=%2Fen-US" target="_blank" rel="noopener noreferrer" style="display:inline-block; font-size:12px; font-weight:700; color:#ffffff; text-decoration:none; background:#000000; border-radius:20px; padding:6px 14px;">&#x1F4E7; Contact our team</a></div><p style="font-size:11px; color:#A3D6B1; margin:0;">Prefer a human? Just ask. If ROS-E can&apos;t answer, the rest of our team will step in. We usually reply within 1 to 2 business days.</p></div><p style="display:none;">koh sms login code, koh sms code not arriving, koh login code not received, koh sms not received, koh phone number login, koh add phone number account, koh link mobile account, koh login email instead, koh login code text message, koh otp not received, koh sms one time code, koh sign in code phone, koh mobile not linked, koh sms not working, koh account number link, koh add phone number profile, koh manage account phone, koh email code spam folder, koh sign in code delivery delay, koh contact details account, koh request new code login</p></article>

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