No password? No problem. Enter your email or phone, get a one-time login code, and you’re back in! 🔑✨

You no longer require a password to login. When you enter your email address (or phone number) to login, we will send you a code to login. Enter this code into prompt and you&apos;ll be right back in!

I've forgotten my password

Your feedback matters! After you buy, Reviews.io sends a quick email. Share your experience in seconds and help fellow cleaners choose with confidence ⭐️

Reviews.io is an independent third party review platform. All of our customers receive an email directly about two weeks after purchase asking if they would like to leave a review. You can also leave a review by simply heading to the product page you&apos;d like to leave a review for.

What is Reviews.io?

Nope, you can’t remove Facebook reviews, but we’ll hide any abusive or offensive ones. 👍

No, we cannot edit or delete any Facebook reviews, however we will hide any comments which are abusive or offensive to our community.

Can you edit or delete Facebook reviews?

Still waiting on our reply? 🤔 Check your spam folder first, we’re on it! High-volume periods can sometimes slow our response time for more complex matters.

If you have submitted a ticket to our customer experience team and have not heard back, please check your spam / junk folder before following up.&#xA0;Our team works very hard to respond to all tickets as fast as possible.&#xA0; During peak times such as sales periods, there may be a delay in responses due to the volume of tickets.&#xA0;

I have not received a reply to my ticket

Seeing the wrong address at checkout? 🤔 Shop Pay’s saved details might be to blame. Here’s how to update your Shop Pay wallet (or switch to another payment option) for a seamless Koh order.

Why is my old address showing up at checkout?

Lost access to your email account? Here’s how to verify your Koh account and delete it 💌

For privacy, security, and data hygiene reasons, we&#x2019;re unable to update the email address linked to an existing account. If you can&#x2019;t access your account anymore and would like it deleted, we&#x2019;ll need a few details to verify ownership before we can assist:&#x2705; Full email address on the account&#x2705; Postcode of your last delivery&#x2705; First and last name on the accountIf you&#x2019;re unable to verify these details your account and any associated information will remain on file in line with our <a href="https://koh.com/pages/privacy-policy" target="_blank" rel="noopener noreferrer">Privacy Policy</a> and will be automatically removed after the required retention period. If your account has been dormant for a while, it will also follow this standard data deletion process.<hr>Still have access to your account? You can now submit a deletion request directly via our system by logging in and following the steps at the link below:<a href="https://koh.com/pages/help-centre?hcUrl=%252Fen-US%252Fflows%252F01JQT8ERCENHKVQNMJSJNS0X96" target="_blank" rel="noopener noreferrer">Submit a self-service account deletion request</a>You can also create a new account with your updated email. This ensures we keep your personal information secure while giving you a fresh clean start! &#x1F9FD;&#x1FAE7;

Can I update the email address on my account?

Ready to join forces? 🤝 Fill out our Partnerships Form and let’s Koh-llaborate on something amazing!

We love hearing from brands and individuals interested in partnering with Koh! If you&#x2019;d like to collaborate with us, please fill out our <a href="https://koh.com/pages/partnerships" target="_blank" rel="noopener noreferrer">Partnerships Form</a>.Our Partnerships Team will review your submission and get in touch if it&#x2019;s the right fit.Thanks for your interest, we can&#x2019;t wait to see what we can create together! &#x1F30F;&#x1F9FD;&#xA0;

How can I Koh-llaborate with Koh?

📱💬 No SMS code? Grab it via email, then link your mobile in settings!

If you&#x2019;re not getting a one-time login code via SMS, it&#x2019;s because your phone number isn&#x2019;t yet linked to your Koh account. Here&#x2019;s how to jump in and set it up:<h2 id="1-use-email-to-get-your-first-code">1. Use Email to Get Your First Code</h2>On the login screen, click &#x201C;Send code via Email&#x201D; instead of waiting for a text. You&#x2019;ll receive a link or numeric code in your inbox, check spam/junk folders just in case. Once you use that email link to sign in, you&#x2019;re in!<h2 id="2-link-your-mobile-number-for-future-codes">2. Link Your Mobile Number for Future Codes</h2>After logging in, go to your contact details, and enter your mobile number. From that point on, you can choose SMS for quick access next time.<h2 id="3-why-linking-matters">3. Why Linking Matters</h2>Having your phone number verified lets us send the one-time code by text instead of email. That&#x2019;s often the fastest way to get back in, no waiting on inbox delivery or digging through spam folders.<h2 id="4-still-not-seeing-an-email">4. Still Not Seeing an Email?</h2>If your email code doesn&#x2019;t arrive, double-check your spam folder. If everything checks out and it still doesn&#x2019;t show up we&#x2019;ll help you troubleshoot.

Why am I not receiving my SMS login code?

Easily manage your Subscribe & Save plan. Learn how to update your delivery frequency, skip an order, change products, or cancel anytime. Everything you need to keep your essentials arriving when you want them.

Subscribe & Save

We're always here via email, care.au@cx.koh.com or fill out the form and we'll be in touch as soon as possible. Our support hours are 9am - 5:00pm AEST Monday to Friday.

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Accounts 👥

What are the ingredients of Universal Cleaner?

Why do you sell the Universal Cleaner in bulk?

Does Universal Cleaner contain palm oil?

Is Universal Cleaner septic safe?

What can I use Universal Cleaner for?

How does Universal Cleaner work?

Is Universal Cleaner chemical free

Does the Universal Cleaner kill bacteria and germs?

Do I need to do a spot test with Universal Cleaner?

What can't you use Universal Cleaner on?

How long does Universal Cleaner last?

What surfaces should I not use Universal Cleaner on?

Is there a use by date for Universal Cleaner?

Is Universal Cleaner safe to use on chopping boards?

Is Universal Cleaner fragrance-free?

What Certifications does the Universal Cleaner have?

Is Universal Cleaner allergy friendly?

Is Universal Cleaner pet-friendly?

Is Universal Cleaner asthma friendly?

Is Universal Cleaner being replaced?

Can I use Universal Cleaner on polished marble?

Universal Cleaner

What Happened to Protect Surface Sanitiser?

How long will 1L of Protect Surface last?

How does Protect Surface Sanitiser work?

What surfaces can I use Protect Surface Sanitiser on?

Where is Protect Surface Sanitiser made?

Can I use Protect Surface Sanitiser on my hands?

Where can I use Protect Surface Sanitiser?

Is Protect Surface Sanitiser safe to use on fabric?

Is Protect Surface Sanitiser safe for septic systems?

Can I use Protect Surface Sanitiser in my Spray Mop?

What type of bacteria does Protect Surface Sanitiser kill?

Is Protect Surface Sanitiser food safe?

Is Protect Surface Sanitiser safe to use around pets?

Is Protect Surface Sanitiser Chemical Free?

Is Protect Surface Sanitiser eco-friendly?

How did you test the effectiveness of Protect Surface Sanitiser?

Can I mix Universal Cleaner and Protect Surface Sanitiser?

Protect Surface Sanitiser: My surface is still wet even after waiting a few minutes.

Does Protect Surface Sanitiser contain alcohol?

Protect Surface Sanitiser

Surface products 🪞

Are Koh Loo Cleaner Tablets safe for septic environments?

Using our new Loo Cleaning Tablets

Do Loo Cleaner Tablets have a fragrance?

Should I remove the wrapper on the Loo Tablet?

What are the ingredients of the Loo Cleaner Tabs?

Loo Cleaner Tabs

What are the ingredients of Bathroom & Shower Cleaner?

How do I use Bathroom & Shower Cleaner?

Are there any surfaces I should avoid cleaning with Bathroom & Shower Cleaner?

Is it allergy / asthma / sensitive skin friendly?

Is it only for use in the bathroom and shower or can I use it elsewhere?

Does Bathroom & Shower Cleaner have a fragrance?

Can I use it to clean EnduroShield or similar coated shower screens?

Is Bathroom & Shower Cleaner safe to use around pets?

Is Bathroom & Shower Cleaner septic safe?

Can I use Bathroom & Shower Cleaner with a Diamond Sponge?

What makes it "eco friendly"?

Can I use Bathroom & Shower Cleaner to clean the bowl of the toilet?

How Much Bathroom & Shower Foam Should I Use?

Universal Cleaner vs. Bathroom & Shower Cleaner: What’s the Difference?

Is Bathroom & Shower Cleaner safe for polished stone?

Bathroom & Shower Cleaner

Bathroom products 🚿

Are Dishwashing Tablets septic safe?

What are the ingredients of Dishwashing Tablets?

Are Koh tablet products free from plastic?

Can I cut Dishwashing Tablets?

Why didn't Dishwashing Tablet wrapper didn’t dissolve

Dishwashing Tablets

Does Koh Dishwashing Liquid kill bacteria?

Where is Dishwashing Liquid made?

Can I use Koh Dishwashing Liquid around grey water / bio-cycle / septic tank environments?

What are the ingredients of Dishwashing Liquid?

Does Dishwashing Liquid have any fumes or fragrances?

Dishwashing Liquid

Is this the same as Universal Dish Spray?

Does it work on burnt-on grease and oven grime?

What’s the difference between this and the Universal Cleaner?

Can I use it around food?

Is it really non-toxic?

Will it dry out my hands like other degreasers?

Do I need to use Foaming Spray Bottle?

Can I use it on stainless steel?

Does it contain palm oil?

Do I need to rinse it off?

Is it fragrance free?

Can I use it on non-stick cookware?

What should I use to wipe it off?

Is this a multipurpose cleaner?

Can I use it in the microwave or on appliances?

Why does this product exist when I already have Universal Cleaner?

How does this fit into the Koh system?

What’s in it? (AKA, the ingredients list)

How exactly do I use it?

Kitchen Grease & Oil Cleaner

What happened to Universal Dish Spray? And what should I use now?

Universal Dish Spray

Kitchen products 🍽️

Can I find Sensitive Laundry Liquid in trial or sample size?

How is the quality and consistency of Koh Sensitive Laundry Liquid ensured?

Where is Sensitive Laundry Liquid manufactured?

What kind of research and development went into creating Sensitive Laundry Liquid?

​How many loads are there in a 1.6L Box of Koh Sensitive Laundry Liquid?

Why/how does Koh Sensitive Laundry Liquid work as a stain pre-treater?

How does Sensitive Laundry Liquid extend the life of fabrics?

How does Koh Sensitive Laundry Liquid make natural fibres feel softer without fabric softener?

How does Sensitive Laundry Liquid help keep clothes whiter and brighter for longer?

Does Sensitive Laundry Liquid contain any fragrances?

Does Sensitive Laundry Liquid deodorise fabrics?

What is Sensitive Laundry Liquid?

What are the ingredients in Sensitive Laundry Liquid?

How can Sensitive Laundry Liquid save me money?

How is Sensitive Laundry Liquid eco-friendly?

Can I use Koh Sensitive Laundry Liquid in my auto-dosing machine?

Where should I store Sensitive Laundry Liquid?

How is Koh Sensitive Laundry Liquid different from other eco-friendly detergents on the market?

Is Koh Sensitive Laundry Liquid suitable for septic / grey water systems?

Can I use Koh Sensitive Laundry for hand washing delicate garments?

Can I use Koh Sensitive Laundry for sportswear and synthetic garments?

Is Koh Sensitive Laundry Liquid safe to use this detergent on silk or wool garments?

Does Koh Sensitive Laundry work in front and top loading machines?

What temperature washes can Koh Sensitive Laundry Liquid be used for? (cold / hot washes)

Can I pre-wash soak with Koh Sensitive Laundry Liquid for heavier soiled loads?

How does the eco-certified formula of Koh Sensitive Laundry Liquid benefit the environment?

Do I still need to use a bleach whitening detergent with Koh Sensitive Laundry Liquid?