How long will my order take to arrive?Updated 2 hours ago

Order processing

1 to 2 business days

Same for standard or express.

Dispatched from

Closest of 3 DCs

Sydney, Melbourne, or Perth.

Express metro

1 to 2 business days

After dispatch.

Standard metro

2 to 5 business days

After dispatch.

Koh orders are processed and dispatched within 1 to 2 business days of being placed, regardless of whether you choose standard or express shipping. Processing time is the time it takes the warehouse to pick, pack, and hand the order to Australia Post. During major sales events such as birthday sales, EOFY, or Black Friday, processing time may extend by a few extra business days due to higher order volumes. You will receive a shipping confirmation email with your tracking number once your order has been dispatched. Express shipping does not skip the processing window — it makes the AusPost transit faster, but pick and pack still takes 1 to 2 business days.

Express shipping with Koh uses Australia Post Express Post. After the 1 to 2 business day processing window, transit times are 1 to 2 business days for metro areas (capital cities and surrounds), 2 to 5 business days for regional areas, and up to 10 business days for remote areas. Total time from order to delivery for express to metro is approximately 2 to 4 business days. Express times can be affected by AusPost network conditions, weather events, public holidays, and remoteness of the delivery address.

Total time from order to delivery for express metro: approximately 2 to 4 business days. Times can be affected by AusPost network conditions, weather, public holidays, and address remoteness.

Standard shipping with Koh uses Australia Post eParcel. After the 1 to 2 business day processing window, transit times are 2 to 5 business days for metro areas, 3 to 8 business days for regional areas, and up to 16 business days for remote areas. Total time from order to delivery for standard to metro is approximately 3 to 7 business days. Standard times can be affected by AusPost network conditions, weather events, public holidays, and remoteness of the delivery address.

Total time from order to delivery for standard metro: approximately 3 to 7 business days.

Once your order ships, Koh sends a shipping confirmation email containing your Australia Post tracking number and a link to track your parcel. The fastest way to follow a parcel is the AusPost app, available on iOS and Android. The app sends push notifications for delivery updates, lets you redirect a parcel to a different address or a parcel locker, and works well if Koh emails are landing in your spam folder. If you can't find the shipping confirmation email, check your spam folder, or contact our team and we can resend the tracking number.

Large or heavy orders may be split across multiple parcels for shipping. Each parcel has its own tracking number and may arrive on different days. If an item appears to be missing from your order, it's most likely in a separate parcel still in transit. Allow up to 10 business days for all parcels in a split shipment to arrive before contacting our team. If items are still missing after 10 business days, contact us with your order number and we'll investigate.