I haven't received my eGift CardUpdated 12 hours ago
TL;DR: Koh eGift Cards are digital and emailed about 1 hour after the order is placed. The delay is intentional, it's the same one-hour edit window that applies to all Koh orders. If 1 hour has passed and the email hasn't arrived, check the recipient's spam or junk folder before doing anything else.
When does the eGift Card arrive?
Koh eGift Cards are digital, not physical. They email to the recipient address you entered at checkout, around 1 hour after the order is placed.
The 1-hour delay is the standard order edit window applied to all Koh orders. It gives you a chance to cancel or change details (including the recipient email) before the eGift Card sends.
What if it hasn't arrived after 1 hour?
✓ Step 1: Check spam, junk, and promotions
By far the most common cause. The eGift Card email comes from a Koh address with a subject referencing the gift card or voucher. If the recipient is on Gmail, also check the Promotions tab.
✓ Step 2: Confirm the recipient email address
The second most common cause is a typo at checkout. Use the order status flow to look up the order and check what address was entered.
Digital gift card, emailed to the recipient. Choose the amount and add a personal message at checkout.
Look up your order
Self-service order status flow. Check what email address the eGift Card was sent to and resend if the address was wrong.
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Last reviewed: May 2026
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