I've forgotten my passwordUpdated 37 minutes ago
TL;DR: Good news, you don't need a password. Koh accounts are passwordless. Enter your email address or phone number on the sign-in page, and we'll send you a one-time code. Enter the code, and you're in.
I've forgotten my password
Go to the sign-in page
Open koh.com/a/account/login and enter the email address or phone number on your account.
Check your inbox or messages for the code
We send a one-time numeric code to that email or phone within a few seconds. Codes are valid for a few minutes and can only be used once.
Enter the code, and you're in
Type the code into the sign-in screen. You'll be taken straight to your account, no password required.
My sign-in code isn't arriving, what now?
A few things to check:
- Spam or promotions folder, codes occasionally land there on first sign-in
- Right email or phone number? The code goes to whichever contact is on your account
- Wait a couple of minutes, SMS especially can take a moment in poor signal areas
- Request a new code from the sign-in page if needed, the new one will replace any earlier code
If you've tried both options and still aren't receiving codes, email our team with the contact details on your account and we'll sort it.
Why doesn't Koh use passwords anymore?
✓ Nothing to remember, nothing to leak
Passwords are the weakest link in most account security: people reuse them across sites, they get exposed in third-party breaches, and they're easy targets for phishing. One-time codes don't have any of those problems.
✓ Codes expire and can only be used once
Each code is valid for a few minutes and can only be used a single time. Even if a code were intercepted, it would expire before it could be reused.
✓ Tied to your verified contact details
Each sign-in confirms you have access to the email or phone on your account. That's harder for an attacker to fake than guessing or stealing a password.
My email or phone number has changed, how do I update it?
⚠ You'll need to contact us
If your email or phone has changed and you can't sign in, email our team with both your old contact details and your new ones. We'll verify the account and update it so you can sign in again.
For security, we may ask follow-up questions to confirm it's you, like an order number or recent delivery address. We do this to protect your account, not to make life difficult.
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Last reviewed: May 2026
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