Why is my Sensitive Hand Wash thinner than expected?Updated 20 days ago
TL;DR: Sensitive Hand Wash can thin slightly if stored in cold conditions. It's temporary. Bring the bag-in-box to room temperature and give it a gentle shake; the consistency will come back. Performance and safety are not affected.
Why is my Sensitive Hand Wash thinner than expected?
The formula's texture responds to temperature. Cold storage; a cool pantry, a garage, or delivery in winter — can cause it to thin temporarily. This isn't a fault and it doesn't affect how well it works.
To restore normal consistency, move the bag-in-box somewhere at room temperature and leave it for a few hours. Give it a gentle shake before filling the pump bottle. It should return to its normal texture on its own.
Can texture vary between boxes?
If the texture is unusual after the box has been at room temperature for a few hours, get in touch and we'll take a look.
Fragrance-free, pH 5.5. HRIPT dermatologically tested. Eczema Association recognised. Made in Australia.
Pairs Sensitive Hand Wash with the Hand Wash Pump. Everything to start the refill system in one go.
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Last reviewed: May 2026 · Koh Australia