How do I make changes to my Koh Subscription?Updated 16 days ago
To make any changes to your subscription, log into your account and select ‘Subscriptions" or click here to login to your portal
You can then:
1. Add a product
The subscription page will present items that you can add as one time or subscription.
**Note**: Limited Time or Seasonal offerings are not available as one-time add ons
2. Reschedule
Need to reschedule your next order? Click the box that says “Reschedule”. You can then delay for 1 week, 2 weeks or select a custom shipping date for your full order.
3. Order Now
Running low on all your products? Select “Send Now” to process all of your subscriptions for shipping now.
4. Skip Box
Don’t need your next order? In your account, click “View Upcoming Orders” and simply select “Skip” under your next order and we’ll skip this box and process your next one when it's due.
5. Skip Product
Need your Universal Cleaner in this order, but not your Loo Cleaner Tablets? Simply click “Manage subscriptions” next to your Loo Cleaner Tablet refills, when the product opens select “Skip” and we’ll skip them until your next box!
6. Adjust Quantity
If you need more or less of any of your refills, simply select the refill you want to adjust, select “Manage subscriptions” and change the quantity to your desired amount.
7. Swap
Under each product, you can select “Manage this Subscription”, then find the product you want to swap in and select ‘Swap this for a different product’
8. Cancel Subscription
To cancel the subscription for a given product, you can click into “Manage subscriptions.”
At the bottom, there is an option to “Cancel subscription” where you will be prompted to proceed with cancelling your product.
Please note that subscription orders are processed on the day of the month that you began your subscription. To effectively cancel your subscription, those changes need to be made by 12 PM AEST the day before the order is processed. You can find this date in your account under “Subscriptions”.
