Subscription

What exactly is Subscription?

Subscription is our super convenient subscription programme so you never run out of Koh...

How does Subscription work?

Choose your Subscription product(s) and select the quantity (either in our convenient pre ...

Can I pause or skip a Subscription delivery?

Yes, of course you can. If you are going away, or haven't been cleaning as much as expected, then you can simply pause or skip your next order. Simply click this link: Manage my Subscription

What are the benefits of Subscribing?

Save money as you can lock in 20% of Singles and 30% of Bundles. Enjoy the convenience of Koh delivered to your door when you want it with flexible options that suit your needs. Find out more here

What frequency should I choose?

In our opinion it’s always better to have a little extra Koh on hand so you don’t get caught with an empty cupboard at cleaning time!. We’ve done the thinking for you with our Subscription Bundles that have been designed for 3 months of cleanin

Can I choose different frequencies for my Subscription products?

We know you may use some products more quickly than others. You can set different frequencies for your Subscription singles order. (Please note all products in Subscription Bundles will arrive at the same time).

How do I update my credit card details? (Subscription)

You can manage it in your portal

How do I access my Subscription settings?

To access your settings click here. Otherwise, you can access it via your Koh account. You can log in to your account by clicking “Account” on the mobile menu or the Account icon in the top right on a computer. (below). Then select "Subscr

How do I make changes to my Koh Subscription?

To make any changes to your Subscription, log into your account and select ‘Subscriptions" or click here to login to your portal. You can then:. 1. Add a product The Subscription page will present items that you can add as one

How much does Subscription shipping cost?

Every Subscription order only pays $5 shipping. We offer free delivery on orders over $99. For orders less than $99, our rates are $9.95 for Metro and $11.95 for Regional postcodes.

What do I do if I need more Koh products before my next Subscription order?

If you’re running low on any of your products, you can log into your account and select “Send Now” for your next Subscription order. If you don’t need all of your products, select “Manage this subscription” under the product(s) you want t

How do I update my details for my Subscription?

To update your addresses or payment information, log into your account, and select “Subscriptions”. Once you are in the Subscription Portal, on the right side of the page select “Address & payment details” you will be able to update your shipping, an

Will I get a reminder email before my next Subscription order is shipped?

Yes, you will receive a reminder email 3 days before your subscription order is processed and shipped.

If I sign up for Subscription, will it renew automatically?

Yes, your subscription will renew automatically at the frequency of your choosing. You will be reminded 3 days before it is processed so you can add anything else you may need. If you want to modify your order, you can change its shipping date or ful

Do I have to sign up for a Subscription?

No! All of our products are available as one-time options, and a subscription is not a requirement to purchase our products.

When is my card charged for Subscription?

For all Koh orders, your card will be charged when the order is processed (depending on your bank this could be straight away or within a day). Subscriptions are processed on the day that they’re scheduled to ship. You can view your next scheduled sh

Can I gift a Koh Subscription to a friend?

While we don't have a formal gifting option at this time, you can set up a subscription using the recipient's email and shipping address, but use your credit card information.

Can I apply a gift card to my next Subscription order?

No, at this time you cannot apply a gift card to your subscription purchases.

I have more questions about my Subscription

Can’t find what you’re looking for? Shoot us a note via our Help Centre and we’ll get back to you ASAP!