How do I update my payment card details?Updated 11 hours ago

Koh doesn't store or process full card numbers on our systems. Payment processing is handled by trusted, PCI-compliant providers like Apple Pay, Google Wallet, PayPal, and Shop Pay, your card details are stored securely with those providers, not with Koh. This means Koh can't see, change, or delete your stored card information. To update your card, go to the provider you used at checkout. If you're unsure which provider you used, check your Koh order confirmation email, the payment method appears in the order details.

In most cases, no. When your bank issues a replacement card (expired card, lost card, fraud reissue), digital wallets like Apple Pay, Google Wallet, and Shop Pay typically sync the new card details automatically through the bank's tokenisation system. PayPal also auto-updates linked bank cards in many cases. The new expiry date and CVV update silently in the background, no manual update needed. If you find your saved card isn't working at checkout after a card replacement, that's when you'd manually update with the provider, but for most customers it just works.

To update your card with Apple Pay, open the Wallet app on your iPhone, tap the card you want to update, tap the three dots (⋯) in the top right, and tap Card Information. From there you can remove and re-add the card, or contact your bank to push the new card details directly to your Wallet. To update Google Wallet, visit pay.google.com or open the Google Wallet app, tap the card, and tap Edit to update card details. To update PayPal, log in at paypal.com, go to Wallet, click the card you want to update, and click Update or Remove and re-add. To update Shop Pay, go to shop.app, log in, and manage your saved cards from your account settings. For all four providers, the actual card data lives with the issuing bank, so for expired cards the cleanest fix is to ask your bank to issue or push the replacement card to your wallet.

For active Subscribe & Save subscriptions, you can update the payment method directly in the Koh subscription portal. Log in to your Koh account, go to your subscription settings, and update the payment method from there. The change applies to your next scheduled delivery and all future cycles. Subscriptions can't use Afterpay or other buy-now-pay-later options, they need a payment method that can charge automatically each cycle, such as a credit or debit card, PayPal, Apple Pay, or Google Pay. If you don't see the option to update payment in the portal, check that you're logged in with the email address tied to the subscription.