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Why do I need to opt in to Koh Perks instead of being auto-enrolled?Updated 16 hours ago

TL;DR: We don't auto-enrol anyone in Koh Perks. You opt in so you know exactly what you're signing up for and you stay in control. Email and SMS marketing only kicks in if you say yes, and you can leave or change your preferences anytime.


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Why do I need to opt in to Koh Perks?

Koh Perks is opt-in by design. We don't auto-enrol anyone into the loyalty program, even existing Koh customers, so you choose when to join with full visibility of what you're agreeing to. This protects three things at once: your consent under Australian privacy and spam rules, your control over which marketing you receive (email, SMS, both, neither), and your ability to leave or update your preferences anytime. Joining unlocks points, tier benefits, and rewards. Not joining means you keep shopping as normal with no change to your account.

✓ Your call on marketing

Email and SMS marketing only kicks in if you say yes when you join. Every message has an easy unsubscribe, and you can change preferences anytime in your account.

✓ Plays by the rules

Australian privacy and spam regulations require clear, informed consent for loyalty program enrolment and marketing. Opt-in is how we meet that standard properly.

✓ You stay in control

Join when you want, leave when you want, update your email or SMS preferences whenever. Nothing locks you in.

How do I join Koh Perks?

To join Koh Perks, sign in to your Koh account (or create one if you don't have one yet), then click Join & Agree on the Koh Perks page. We save the details needed to track points and apply rewards to your account. From there, you can track your points, tier, and rewards in your dashboard, and adjust email or SMS preferences anytime.

1

Sign in or create a Koh account

Use your email or phone number to sign in at koh.com/a/account/login, or create an account during checkout on your next order.

2

Click Join & Agree on the Koh Perks page

Head to the Koh Perks page and hit Join & Agree. We'll save the details needed to track points and apply rewards.

3

Start earning, manage preferences

Track points, tier, and rewards in your account dashboard. Adjust email or SMS preferences anytime if you change your mind about marketing.

Join Koh Perks

I've shopped with Koh for years, why do I still need to opt in?

Even long-term Koh customers need to opt in to Koh Perks. Order history doesn't automatically translate into consent for a loyalty program, especially one that may involve marketing communications, points tracking, and tier-based benefits. Opt-in confirms you've seen the program terms and chosen to join with that information in hand. It's not a fresh-customer hurdle, it's how the program respects the consent rules that apply to everyone equally. Once you opt in, you're enrolled going forward.

Order history doesn't automatically translate into consent for a loyalty program. Opt-in confirms you've seen the program terms and chosen to join with that information in hand. It's not a hurdle for new customers, it's how the program respects the same consent rules for everyone equally. Long-term Koh shoppers get the same opt-in flow as first-time customers.

Will I miss out on anything if I don't join Koh Perks?

Not joining Koh Perks doesn't change your ability to shop at koh.com. Prices, product availability, shipping options, and Subscribe & Save subscriptions all work exactly the same. What joining does add is points on every order, tier benefits, referral and birthday bonuses, and access to member-only perks. You can join anytime, so there's no rush, just join when you decide the program is worth it for you.

✓ You can still shop as normal

Not joining doesn't change anything about how you shop with Koh. Prices, product availability, shipping options, and Subscribe & Save all work exactly the same.

✓ What joining adds

Points on every order, tier benefits, referral and birthday bonuses, and access to member-only perks. Join anytime, no rush.

When did Koh Perks launch?

Koh Perks was rolled out in stages during 2025. The opt-in design has been part of the program from launch, so anyone who joins (whether on day one or now) goes through the same consent flow.

Koh Perks was rolled out in stages during 2025. The opt-in design has been part of the program from launch, so whether you joined on day one or this week, you went through the same consent flow.

Koh Perks rewards and ways to save

Koh Perks · earn points on every order

Earn points on every purchase, refer a friend, and redeem for discounts on your next order. Find all the ways to save in one place.

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