How long do Koh Perks points take to show up after a purchase?Updated 10 days ago

Koh Perks points can take up to 48 hours to appear in your dashboard after a purchase. The delay is normal, points are credited once the order has been processed and confirmed in our system. If your points haven't shown up after 48 hours, contact our team with your order number and account email, and we'll add them manually.

If your Koh Perks points haven't appeared 48 hours after your order, contact our team with your order number and the email on your account. We'll check the order against your loyalty profile and credit the points manually if anything's gone wrong with the sync. A few quick things to check before reaching out: make sure you were signed in to your Koh account when you placed the order (guest checkouts don't earn points), and check the email you used at checkout matches the email on your Koh Perks account.