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Do my Koh Perks points expire?Updated 3 days ago

TL;DR: Koh Perks points expire after 12 months without earning or redeeming any points. Any qualifying order, review, referral, or reward redemption resets the clock for your whole balance. We send reminder emails as the inactivity threshold approaches, so keep marketing emails enabled and check your spam folder.


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Do my Koh Perks points expire?

Koh Perks points expire after 12 months of account inactivity. Inactivity means no points earned and no points redeemed across your whole account during that period. As long as you place an order, leave a review, refer a friend, or redeem a reward at least once every 12 months, your balance stays active and nothing expires. If your account goes 12 months without any activity, the points are removed from your balance and logged as a reversal in your activity history.

✓ 12 months of inactivity = expiry

Inactivity means no points earned and no points redeemed across your account. Going a full 12 months without any activity removes your balance.

✓ Any activity resets the clock

Place an order, leave a review, refer a friend, or redeem a reward, any of these counts as activity and keeps your balance alive.

How do I keep my points active?

Any earning or redeeming action keeps your Koh Perks account active. This includes placing an order at koh.com, leaving a product review, referring a friend, or redeeming a reward at checkout. You don't need a big order or a specific action, any qualifying activity within a rolling 12-month window resets the expiry clock for your whole balance. The 12-month timer runs from your most recent activity, not from when each point was originally earned.

Any of these counts as activity:

Placing an orderLeaving a reviewReferring a friendRedeeming a reward

The 12-month clock runs from your most recent activity, not from when each individual point was earned. Any qualifying activity resets it for your whole balance.

Will I get a warning before my points expire?

We send reminder emails as your Koh Perks account approaches 12 months without earning or redeeming points. Keep marketing communications enabled in your Koh Perks preferences and check your spam folder, as opted-out or filtered emails may prevent you from seeing the reminder before points expire.

⚠ Make sure you can receive the reminder

We send reminder emails as your account approaches 12 months without earning or redeeming points. Keep marketing emails enabled in your Koh Perks preferences and check your spam folder, as you may not receive the reminder if you've opted out or it is filtered.

Check your preferences and make sure expiry reminders are coming through to your inbox.

Koh Perks rewards and ways to save

Koh Perks · earn points on every order

Earn points on every purchase, refer a friend, and redeem for discounts on your next order. Find all the ways to save in one place.

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Last reviewed: July 2026

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