Why are my Koh Perks points showing as reversed?Updated 12 hours ago

"Reversed" entries in your Koh Perks activity history almost always come from one of two causes: a backend balancing adjustment created when your loyalty account was activated, or points that reached their expiry date and were automatically removed. Neither is caused by a purchase, return, or anything you did wrong. The current spendable balance shown at the top of your account is your true balance. The activity log records the full history including backend movements, which can look concerning at a glance but usually isn't.

To work out whether a reversed entry in your Koh Perks activity is an account activation adjustment or a points expiry, compare the date of the reversal against your Koh Perks enrollment date and any earned points dates. If the reversal is dated within a day or two of when you first joined, it's almost certainly an activation adjustment. If the reversal is dated well after enrollment and matches the timing of older earned points reaching their expiry window, it's an expiry. Your current spendable balance at the top of your account is always your true redeemable amount.

If a reversed entry in your Koh Perks activity doesn't line up with your enrollment date or a points expiry window, contact our team. Send us your account email and the date and amount of the reversed entry, and we'll look up the specific transaction in our loyalty system. We can confirm exactly what triggered it and put the points back if anything has gone wrong.