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What happens if I unsubscribe from Koh emails or SMS?Updated 14 hours ago

TL;DR: Unsubscribing from Koh emails or SMS doesn't remove you from Koh Perks. You still earn points on every order. But you may miss out on bonus point opportunities, early access invites, and member-only rewards that are only shared via email or SMS. Manage marketing preferences anytime in your account settings.


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What happens if I unsubscribe from Koh emails or SMS?

Unsubscribing from Koh marketing emails or SMS doesn't affect your Koh Perks membership. You stay enrolled in the loyalty program and continue earning points on every order at the standard rate. What changes is access to extras delivered through those channels: bonus point campaigns, early access invites to new products and sales, member-only offers, and surprise rewards. These are shared via email or SMS, so opting out means you won't see them. Order confirmation, shipping notifications, and account-essential messages still come through, those aren't marketing communications.

✓ What stays the same

You're still in Koh Perks. Points still accrue on every order at the standard rate. Tier benefits, referrals, and birthday bonuses still apply. Order confirmations, shipping updates, and account-essential emails still come through, those aren't marketing.

⚠ What you'd miss

Bonus point campaigns, early access to new products and sales, member-only offers, and surprise rewards are shared via email and SMS. Opting out means you won't see them.

How do I manage my marketing preferences?

Manage your Koh marketing preferences in your account settings at go.koh.com/manage-account. Sign in with your account email, then update email and SMS preferences independently. You can turn one channel on and the other off, or opt out of marketing entirely. The change applies straight away. Account-essential messages (order confirmations, shipping updates, password reset codes) aren't covered by marketing preferences, they continue regardless.

Sign in to your account settings and update email and SMS preferences independently. You can turn one channel on and the other off, or opt out of marketing entirely. Changes apply straight away.

Account-essential messages (order confirmations, shipping updates, password reset codes) aren't covered by marketing preferences, they always come through.

Manage account

Can I opt back in later?

Yes. You can turn email or SMS marketing back on anytime in your account settings, the choice isn't permanent. Once preferences are re-enabled, you'll receive future bonus point campaigns, early access invites, and member-only offers as they're sent. You won't receive retroactive copies of campaigns sent while you were opted out.

✓ Anytime, no penalty

Turn email or SMS marketing back on whenever you like in your account settings. You'll receive future campaigns from that point on. Past campaigns sent while you were opted out aren't resent.

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