We're always here via email, careau@koh.com or fill out the form and we'll be in touch as soon as possible. Our support hours are 9am - 5:00pm AEST Monday to Friday.

Home

Shop

Get Started

Koh AU

Your tracking number may take up to 12 hours to become active. If you are experiencing any issues with your tracking number please get in touch with our Care Team via <a href="https://www.facebook.com/koh/" rel="noopener noreferrer" target="_blank">Facebook</a> or <a href="mailto:careau@koh.com">Email</a> so we can get this issue resolved.

Your tracking number may take up to 12 hours to become active. If you...

My tracking is not working

Shipping and returns

I've forgotten my password.

What is Reviews.io?

Can you edit or delete Facebook reviews?

I have not received a reply to my ticket

Accounts and referrals

How much does delivery cost?

How long will my order take?

Where do you ship to?

How can I track my order?

Do I need to sign for my parcel?

I didn't receive my Gift Voucher

Update Delivery/Shipping Address

Can I have a sample?

What payment options can I use?

Something in my order is broken or missing.

Why don't you sell in shops?

Do you have Afterpay?

Where can I buy Koh?

Payments and refunds

What exactly is Auto Refills?

How do Auto Refills work?

Can I pause or skip an Auto Refill delivery?

What are the benefits of Subscribing to Auto Refills?

What frequency should I choose for my Auto Refills?

Can I choose different frequencies for my Auto Refill products?

How do I update my credit card details? (Auto Refills)

How do I access my Auto Refill subscription settings?

How do I make changes to my Koh Auto Refill subscription?

How much does Auto Refill shipping cost?

What do I do if I need more Koh products before my next Auto Refill order?

How do I update my details for my Auto Refill subscription?

Will I get a reminder email before my next Auto Refills order is shipped?

If I sign up for Auto Refills, will it renew automatically?

Do I have to sign up for a Koh Auto Refills subscription?

When is my card charged for Auto Refills?

Can I gift a Koh Auto Refill subscription to a friend?

Can I apply a gift card to my next Auto Refills order?

I have more questions about my Auto Refills subscription

Auto Refills | Subscription

What makes Koh eco friendly?

Is Koh made in Australia?

What are the ingredients of Universal Cleaner?

Why do you sell the Universal Cleaner in bulk?

Does Universal Cleaner contain palm oil?

Is Universal Cleaner septic safe?

Does the Universal Cleaner kill bacteria and germs?

Is Universal Cleaner chemical free

Do I need to do a spot test with Universal Cleaner?

What can I use Universal Cleaner for?

What surfaces should I not use Universal Cleaner on?

How does Universal Cleaner work?

Is there a use by date for Universal Cleaner?

How long does Universal Cleaner last?

What are the ingredients of Protect Surface Sanitiser?

Where is Protect Surface Sanitiser made?

Does Protect Surface Sanitiser contain alcohol?

How does Protect Surface Sanitiser work?

How long will 1L of Protect Surface last?

My Atomiser Spray Bottle has stopped spraying

How do you wash the Mop Pads?

What can't you use Universal Cleaner on?

Surface products

Are the Dish tablets septic safe?

Is the Universal Dish Liquid pouch recyclable?

Does Universal Dish Liquid kill bacteria?

Where is Universal Dish Liquid made?

Can I use Universal Dish Liquid around grey water / bio-cycle / septic tank environments?

What are the Ingredients of Universal Dish Liquid?

Does Universal Dish Liquid have any fumes or fragrances?

What are the ingredients of Dishwashing Tabs

Dish products

Are Koh Loo Cleaner Tablets safe for septic environments?

Using our new Loo Cleaning Tablets

Do Koh Loo Cleaner Tablets have a fragrance?

Should I remove the wrapper on the Koh Loo Tablet?

How do I clean my Koh Loo Blade?

How often should I replace my Koh Loo Blade head?

How should I clean my Koh Loo Blade pot holder?

Loo products

What is Koh Universal Laundry Liquid?

Does Koh Universal Laundry Liquid deodorise fabrics?

What are the ingredients in Koh Universal Laundry Liquid ?

Is Koh Universal Laundry Liquid  pH neutral?

Can I find Koh Universal Laundry Liquid at Woolworths/retailers/shops?

Can I find Koh Universal Laundry Liquid in trial or sample size?

Where is Koh Universal Laundry Liquid manufactured?

How is the quality and consistency of Koh Universal Laundry Liquid ensured?

What kind of research and development went into creating Koh Universal Laundry Liquid?

​How many loads are there in a 1.6L pouch of Koh Universal Laundry Liquid?

How does Koh Universal Laundry Liquid extend the life of fabrics?

How does Koh Universal Laundry Liquid tackle and prevent sweat marks on cuffs and collars?

How does Koh Universal Laundry Liquid make natural fibres feel softer without fabric softener?

Why is Koh Universal Laundry Liquid not as thick and viscous as regular laundry detergents?

Why/how does Koh Universal Laundry Liquid work as a stain pre-treater?

How does Koh Universal Laundry Liquid help keep clothes whiter and brighter for longer?

Does Koh Universal Laundry Liquid contain any fragrances?

How can Koh Universal Laundry Liquid save me money?

Quick Start Guide (for those who don’t like reading too many instructions)

How much should I use per load of laundry? (dosage)

Do I need to use the Koh Laundry Pump Dispenser?

Does Koh Universal Laundry work in front and top loading machines?

What temperature washes can Koh Universal Laundry Liquid be used for? (cold / hot washes)

Can I use Koh Universal Laundry as a stain pre-treater?

Do I still need to use a bleach whitening detergent with Koh Universal Laundry Liquid?

Can I use Koh Universal Laundry Liquid for both white and coloured laundry?

Can I use Koh Universal Laundry for hand washing delicate garments?

Can I use Koh Universal Laundry for sportswear and synthetic garments?

Is Koh Universal Laundry Liquid safe to use this detergent on silk or wool garments?

Can I add essential oils for a fragrance?

Can I add a fabric softener to the wash?

Can I use Koh Universal Laundry Liquid in my auto-dosing machine?

Can I pre-wash soak with Koh Universal Laundry Liquid for heavier soiled loads?

Where should I store the Koh Universal Cleaner pouch?

How is Koh Universal Laundry Liquid eco-friendly?

How does the eco-certified formula of Koh Universal Laundry Liquid benefit the environment?

How is Koh Universal Laundry Liquid different from other eco-friendly detergents on the market?

Is Koh Universal Laundry Liquid suitable for people with sensitive skin, chemical sensitivities and allergies?

Is Koh Universal Laundry Liquid suitable for septic / grey water systems?

Is the Koh Universal Laundry Liquid recyclable?

What chemicals do you mean when you say “no chemical nasties?”

Does Koh Universal Laundry Liquid contain any phosphates or parabens?

Is Koh Universal Laundry Liquid vegan, cruelty-free and not tested on animals?

Is Koh Universal Laundry Liquid biodegradable?

Is Universal Laundry Liquid compatible with Auto-dosing machines?

How to open the Laundry Pump Dispenser

Laundry products

How to use: Atomiser Spray Bottle

How to use: Spray Mop

How to use: Foaming Spray Bottle

How to use: Foaming Hand Pump

How to use: Universal Cloths

How to use: Diamond Sponges

How to use: Grout Brush

How to use: Mop Pads

How to use: Dusting Mop Pad

How to use: Dish Sponges

How to use: Loo Blade

How to open the Koh Atomiser Spray Bottle

My mop bottle is stuck | How to open

How do you wash the Universal Cloths?

How do you wash Dish Sponges?

How do you dispose of Dish Sponges?

Why would my Dish Sponges be degrading

How long should Dish Sponges last for?

How to: Dish Brush Head Replacement

How do I maintain and care for my Dish Brush?

How to put together / take apart the Spray Mop

Tools & Accessories

Can I use your essential oils around pets?

Can I use Protect Surface Sanitiser on my hands?

Is Protect Surface Sanitiser safe to use on fabric?

Can I add Koh Essential Oils to Protect Surface Sanitiser?

Can I mix Universal Cleaner and Protect Surface Sanitiser?

What surfaces can I use Protect Surface Sanitiser on?

Is Protect Surface Sanitiser safe for septic systems?

Can I use Protect Surface Sanitiser in my Spray Mop?

Protect Surface Sanitiser: My surface is still wet even after waiting a few minutes.

My tracking is not workingUpdated a year ago