Will you deliver to a PO Box?Updated 12 hours ago

Koh ships to Australia Post PO Boxes. To use one, you need an active PO Box rented from Australia Post. At Koh checkout, enter the PO Box number, suburb, state, and postcode as your shipping address. The name on the order should match the name registered to the PO Box, this helps avoid delays at the AusPost end. Smaller parcels are placed directly into your PO Box. Larger parcels that don't fit are held at your local Post Office counter, AusPost leaves a card or sends a notification when the parcel is ready to collect. Unlike Parcel Lockers, PO Boxes don't require a MyPost account or APCN, the box address itself is enough.

PO Boxes come in different sizes (Small, Medium, Large, Extra Large), so what fits depends on the box you rent. Smaller Koh orders, like a single Universal Cleaner refill or a few standalone items, typically fit straight into most box sizes. Larger orders, like Starter Kits or stocking-up bundles, often won't fit and are taken to your local Post Office counter for collection. AusPost leaves a card in your PO Box (or sends a digital notification if you're signed up to MyPost notifications) telling you the parcel is ready to collect. You'll need photo ID matching the name on the box to collect from the counter.

A few practical things worth knowing about PO Box delivery. The name on your Koh order should match the name registered to the PO Box, mismatched names are a common cause of delivery delays. PO Boxes are a paid Australia Post service that you maintain yourself, no MyPost account or APCN is required, the box address alone is enough. If you'd like notifications when parcels arrive (instead of just relying on the card AusPost leaves in your PO Box), sign up for a free MyPost account and link your PO Box. The AusPost app sends push notifications when parcels are ready to collect, similar to Parcel Locker pickups.