Can I swap items in a Starter Kit?Updated 12 hours ago

Koh Starter Kits ship as pre-packed bundles assembled at the warehouse. Each kit is built around a specific cleaning task, kitchen, bathroom, laundry, or whole-home, and the included items are chosen to work together. Fixing the contents keeps fulfilment efficient, the kit price sharper than buying the same items individually, and packing errors low. The trade-off is that individual items can't be swapped, removed, or substituted at the warehouse end.

If there's an item in a Starter Kit you won't use (for example, you don't have a dishwasher and the kit includes Dishwasher Tabs), there are two practical options. The first is to gift or share the unused item with a friend, family member, or neighbour. The second is to shop products individually instead of buying the kit. Almost every product in a Starter Kit is also available as a standalone purchase on koh.com, so you can build your own selection by adding individual items to the cart. Pricing on individual items is higher than the bundled kit price, but you only pay for what you'll actually use.

Yes, Koh offers a 30-day money-back guarantee on all orders, including Starter Kits. If you've received a kit and it's not right for you, you can return it for a refund within 30 days of delivery. The kit must be unused and in its original packaging. To start a return, use the order status flow on the Help Centre, the flow handles return requests directly without needing to contact our team. Once the return is approved, you'll be sent a return label routed to the closest Koh warehouse to your shipping address.