Why are there purchase limits during the sale?Updated 2 hours ago
TL;DR: To keep stock available for everyone, Koh applies per-order purchase limits on most refill items during sales. Limits vary by product and may change based on availability. The goal is fair access for more customers, accurate inventory management during peak demand, and reliable order fulfilment. Online orders only, while stocks last.
Why does Koh apply purchase limits?
✓ Fair access
Limits stop a small number of orders from clearing out stock during the sale, so more customers can take advantage of the deal.
✓ Accurate inventory
Per-order limits help us track stock accurately during peak demand, which means fewer surprise out-of-stocks at checkout.
✓ Smooth fulfilment
Limits reduce bottlenecks at the warehouse, keeping orders moving and shipping on time during the busiest sale periods.
How do the limits work?
Per product, per order
A general limit applies to most refill items, calculated per product on each order. The exact limit shows on the product page during the sale.
Online orders during sale
Limits apply to online orders placed within the promotion period. Subscriptions follow their own delivery schedule and aren't affected.
While stocks last
Limits and offers run while stocks last. Available quantities and limits may change as inventory shifts during the sale.
Standard promo terms
All offers follow Koh's standard promotion terms, including eligibility rules, exclusions, and any other conditions outlined for the sale.
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