Sale prices are already marked on eligible items, and new email sign-ups during the sale go into the $1000 gift card draw.

<article id="koh-10th-birthday-sale-promotion-faq" class="promo-article"><p><strong>TL;DR:</strong> During Koh&#x2019;s <strong>10th Birthday Sale</strong>, eligible products are already discounted, the promotion applies to <strong>one-time orders only</strong>, and customers who sign up by email during the sale are entered into a draw to win a <strong>$1000 Koh gift card</strong>. If a discount doesn&#x2019;t seem to apply, check the exclusions and sale conditions below first.</p><hr><h2 id="birthday-sale-dates">Birthday Sale dates</h2><p>Koh&#x2019;s <strong>10th Birthday Sale</strong> starts at <strong>9:00am AEDT Saturday, 7 March 2026</strong> and ends at <strong>11:59pm AEDT Wednesday, 18 March 2026</strong>.</p><p>During this period, eligible products on <a href="https://koh.com" target="_blank" rel="noopener noreferrer"><strong>koh.com</strong></a> are available at <strong>prices as marked</strong>.</p><hr><h2 id="how-the-sale-works">How the sale works</h2><ul><li>Eligible products are already reduced to their <strong>sale price</strong>.</li><li>The Birthday Sale <strong>can&#x2019;t be combined</strong> with other discounts or offers.</li><li>The sale applies to <strong>one-time orders only</strong>.</li><li>A limit of <strong>2 per refill solution</strong> applies.</li><li>Offers are available <strong>while stocks last</strong>.</li><li>The promotion only applies to products available online during the sale period.</li></ul><hr><h2 id="whats-excluded-from-the-birthday-sale">What&#x2019;s excluded from the Birthday Sale?</h2><p>The following are excluded from this promotion:</p><ul><li><strong>Universal Cleaner 4L</strong></li><li><strong>All spare parts</strong></li></ul><p>If an item is excluded, the sale price will not apply.</p><hr><h2 id="what-happens-when-i-sign-up-during-the-sale">What happens when I sign up during the sale?</h2><p>During the Birthday Sale, customers who sign up by email are entered into a draw to win a <strong>$1000 Koh gift card</strong>.</p><p>This offer is shown in the pop-up during the sale period.</p><hr><h2 id="why-isnt-my-discount-applying">Why isn&#x2019;t my discount applying?</h2><p>If a discount or promotion doesn&#x2019;t seem to be working, the most common reasons are:</p><ul><li>The product is already discounted and the sale price is <strong>already shown</strong>.</li><li>The item is <strong>excluded</strong> from the sale.</li><li>You&#x2019;re placing a <strong>Subscribe &amp; Save</strong> order instead of a one-time order.</li><li>You&#x2019;re trying to combine the Birthday Sale with another discount or offer.</li><li>You&#x2019;re expecting a different sign-up offer than the one currently running during the sale.</li></ul><hr><h2 id="what-should-i-do-if-something-looks-wrong">What should I do if something looks wrong?</h2><p>If you think an item should be on sale but isn&#x2019;t, or something doesn&#x2019;t look right in your cart, please contact our support team and include:</p><ul><li>The product name</li><li>A screenshot of your cart or checkout</li><li>Any code you tried to use</li><li>Clear your cart: <a data-fr-linked="true" href="//koh.com/cart/clear">koh.com/cart/clear</a>. Then try again.</li></ul><p>We&#x2019;ll be happy to take a closer look.</p><hr><h2 id="important-note">Important note</h2><p>Koh may amend, revise, or cancel the offer if reasonably necessary or in the case of technical difficulty. All standard website terms and conditions continue to apply.</p><p style="display:none;">birthday sale discount not working, koh sale not applying, marked prices promotion, sale price already applied, excluded from birthday sale, email sign up offer during sale, gift card draw sign up, current sign up offer birthday sale, one time order only promotion, subscribe and save excluded from sale, refill limit 2 per solution, universal cleaner 4l excluded, spare parts excluded from sale, promotion cannot be combined, birthday sale faq, koh sale terms and conditions, promotion issue support, sale help, discount help, sale price already marked, no welcome code during sale, sign up offer changed for sale period</p></article>

Koh 10th Birthday Sale: promotion details and discount help

Give it up to 60 minutes, then check spam or view your code in your Koh account.

<article id="welcome-discount-code-not-received" class="promo-article"><p><strong>TL;DR:</strong> Welcome discount codes can take up to <strong>60 minutes</strong> to generate and arrive. If it&#x2019;s been longer than 60 minutes, you can also view your code by <a href="https://koh.com/#k-hub/coupons" target="_blank" rel="noopener noreferrer"><strong>logging in here</strong></a>.</p><hr><h2 id="before-you-try-again">Before you try again</h2><ul><li>Wait up to <strong>60 minutes</strong> after signing up (codes aren&#x2019;t instant)</li><li>Check your <strong>spam/junk</strong> and <strong>promotions</strong> folders</li><li>Search your inbox for <strong>&#x201C;Koh&#x201D;</strong></li></ul><h2 id="if-its-been-more-than-60-minutes">If it&#x2019;s been more than 60 minutes</h2><p>If you still haven&#x2019;t received the email, you can view your welcome code by logging into your Koh account here:</p><p><a href="https://koh.com/#k-hub/coupons" target="_blank" rel="noopener noreferrer"><strong>View my welcome code</strong></a></p><p style="display:none;">welcome code not arriving, discount code not received, 10% welcome discount missing, welcome code takes 60 minutes, check spam promotions folder, view welcome code in account, k hub coupons</p></article>

I didn’t receive my welcome discount code

Gift cards may be temporarily unavailable during promotions that include a bonus gift card. Here’s how it works and what to do.

<article id="gift-card-payment-during-promotions" class="promo-article"><h1 id="can-i-use-a-gift-card-during-site-wide-promotions">Can I use a gift card during site-wide promotions?</h1><p><strong>TL;DR:</strong> Sometimes. During site-wide promos that include a <strong>bonus gift card</strong> (for example, &#x201C;spend X, get a gift card&#x201D;), our checkout platform may temporarily <strong>block gift cards as a payment method</strong> for orders that qualify for the offer. If your order total is <strong>below</strong> the promo threshold, you can usually still pay with a gift card.</p><hr><h2 id="why-is-my-gift-card-not-working-at-checkout">Why is my gift card not working at checkout?</h2><p>When a promotion includes a bonus gift card, the platform may disable gift card payments on qualifying orders. This is a known checkout limitation designed to prevent gift cards being used to purchase other gift cards.</p><h2 id="when-can-i-use-my-gift-card">When can I use my gift card?</h2><ul><li><strong>If your order meets the promotional spend threshold:</strong> gift card payment may be unavailable until the promotion ends.</li><li><strong>If your order is below the promotional threshold:</strong> you can typically use your gift card at checkout as normal.</li></ul><h2 id="what-can-i-do-instead">What can I do instead?</h2><ul><li>Place an order <strong>below</strong> the promotional threshold and use your gift card</li><li><strong>Wait until the promotion ends</strong>, then use your gift card on a larger order</li><li>Place an order during the promotion to receive the bonus gift card, and save your gift card(s) for a future purchase once the promotion has ended</li></ul><p style="display:none;">gift card not working, gift card checkout blocked, cannot pay with gift card during promotion, bonus gift card threshold, spend and get gift card offer</p></article>

Can I use a gift card during site-wide promotions?

We're always here via email, care.au@cx.koh.com or fill out the form and we'll be in touch as soon as possible. Our support hours are 9am - 5:00pm AEST Monday to Friday.

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What are the ingredients of Universal Cleaner?

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Does Universal Cleaner contain palm oil?

Is Universal Cleaner septic safe?

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How to clean TV, monitor & laptop screen

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Universal Cleaner 🪞

Are Loo Cleaner Tablets safe for septic environments?

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Loo Cleaner Tabs

What are the ingredients of Bathroom & Shower Cleaner?

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What makes Bathroom & Shower Cleaner "eco friendly"?

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Universal Cleaner vs. Bathroom & Shower Cleaner: What’s the Difference?

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Bathroom & Shower Cleaner

Bathroom products 🚿

Are Dishwashing Tablets septic safe?

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Dishwashing Tablets

Does Dishwashing Liquid kill bacteria?

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Dishwashing Liquid

Is this the same as Universal Dish Spray?

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What’s the difference between this and the Universal Cleaner?

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Kitchen Grease & Oil Cleaner

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Universal Dish Spray

Kitchen products 🍽️

Laundry dosing by wash size (Sheets vs Liquid)

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Sensitive Laundry Liquid

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