Give it up to 60 minutes, then check spam or view your code in your Koh account.

<article id="welcome-discount-code-not-received" class="promo-article"><p><strong>TL;DR:</strong> Welcome discount codes can take up to <strong>60 minutes</strong> to generate and arrive. If it&#x2019;s been longer than 60 minutes, you can also view your code by <a href="https://koh.com/#k-hub/coupons" target="_blank" rel="noopener noreferrer"><strong>logging in here</strong></a>.</p><hr><h2 id="before-you-try-again">Before you try again</h2><ul><li>Wait up to <strong>60 minutes</strong> after signing up (codes aren&#x2019;t instant)</li><li>Check your <strong>spam/junk</strong> and <strong>promotions</strong> folders</li><li>Search your inbox for <strong>&#x201C;Koh&#x201D;</strong></li></ul><h2 id="if-its-been-more-than-60-minutes">If it&#x2019;s been more than 60 minutes</h2><p>If you still haven&#x2019;t received the email, you can view your welcome code by logging into your Koh account here:</p><p><a href="https://koh.com/#k-hub/coupons" target="_blank" rel="noopener noreferrer"><strong>View my welcome code</strong></a></p><p><br></p><p>&#x1F4DD; <strong>Note</strong>: Welcome codes are specially for our new customers! If you&#x2019;ve never signed up for our updates or placed an order before, this one&#x2019;s just for you. We&#x2019;re excited to have you join us!</p><p style="display:none;">welcome code not arriving, discount code not received, 10% welcome discount missing, welcome code takes 60 minutes, check spam promotions folder, view welcome code in account, k hub coupons</p></article>

I didn’t receive my welcome discount code

Gift cards may be temporarily unavailable during promotions that include a bonus gift card. Here’s how it works and what to do.

<article id="gift-card-payment-during-promotions" class="promo-article"><h1 id="can-i-use-a-gift-card-during-site-wide-promotions">Can I use a gift card during site-wide promotions?</h1><p><strong>TL;DR:</strong> Sometimes. During site-wide promos that include a <strong>bonus gift card</strong> (for example, &#x201C;spend X, get a gift card&#x201D;), our checkout platform may temporarily <strong>block gift cards as a payment method</strong> for orders that qualify for the offer. If your order total is <strong>below</strong> the promo threshold, you can usually still pay with a gift card.</p><hr><h2 id="why-is-my-gift-card-not-working-at-checkout">Why is my gift card not working at checkout?</h2><p>When a promotion includes a bonus gift card, the platform may disable gift card payments on qualifying orders. This is a known checkout limitation designed to prevent gift cards being used to purchase other gift cards.</p><h2 id="when-can-i-use-my-gift-card">When can I use my gift card?</h2><ul><li><strong>If your order meets the promotional spend threshold:</strong> gift card payment may be unavailable until the promotion ends.</li><li><strong>If your order is below the promotional threshold:</strong> you can typically use your gift card at checkout as normal.</li></ul><h2 id="what-can-i-do-instead">What can I do instead?</h2><ul><li>Place an order <strong>below</strong> the promotional threshold and use your gift card</li><li><strong>Wait until the promotion ends</strong>, then use your gift card on a larger order</li><li>Place an order during the promotion to receive the bonus gift card, and save your gift card(s) for a future purchase once the promotion has ended</li></ul><p style="display:none;">gift card not working, gift card checkout blocked, cannot pay with gift card during promotion, bonus gift card threshold, spend and get gift card offer</p></article>

Can I use a gift card during site-wide promotions?

Validity varies by promotion ere's how to check yours.

<article id="voucher-promo-validity" class="promo-article"><p><strong>TL;DR:</strong> Validity varies depending on the specific promotion. The quickest way to check is to enter the code at checkout. If it applies, it is still valid. If it does not apply, check the promotion&apos;s terms and conditions or contact support with a screenshot of the offer.</p><hr><h2 id="how-to-check-if-your-code-is-still-valid">How to check if your code is still valid</h2><ol><li>Add your items to cart and proceed to checkout.</li><li>Enter the code in the discount field.</li><li>If the discount applies, the code is still active.</li><li>If it does not apply, the code may have expired or have specific conditions attached.</li></ol><hr><h2 id="check-the-promotion-terms-and-conditions">Check the promotion terms and conditions</h2><p>Most promotions include an expiry date and eligibility conditions in the terms and conditions. If you received the offer via email or saw it advertised, the terms and conditions should be linked or listed alongside the promotion details.</p><hr><h2 id="still-not-sure">Still not sure?</h2><p>Contact our support team with a photo or screenshot of the promotion or voucher. Include any details about where and when you received it and we will be able to look into it for you.</p><p style="display:none;">koh voucher validity, koh promo code valid, koh discount code expired, koh voucher expired, koh promo code not working, koh voucher how long, koh promo code terms, koh gift voucher expiry, koh code still valid, koh promotion terms and conditions, koh voucher check, koh promo code checkout, koh discount code help, koh code not applying, koh voucher not working, koh birthday code expired, koh referral code expired, koh sale code not working, koh code invalid, koh check discount code, koh voucher screenshot, how long does koh promo code last, when does koh voucher expire</p></article>

How long are Koh vouchers and promo codes valid for?

Everything you need to know about Koh's Build Your Own Bundle, from discount tiers to eligibility and FAQs.

Build Your Own Bundle

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