I didn't receive my welcome discount codeUpdated 11 hours ago
TL;DR: Welcome discount codes can take up to 60 minutes to generate and arrive in your inbox. The fastest way to find your code is to log in and check it here, your code lives there as soon as it's issued, no email required. If you'd rather wait for the email, also check your spam, junk, and promotions folders.
How can I view my welcome code without waiting for the email?
Log in to your Koh account and head to your coupons. Your welcome code appears there as soon as it's issued, no need to wait for the email.
Use the same email address you signed up with. Your code lives in the coupons section of your account.
How long does the welcome code take to arrive?
Welcome codes can take up to 60 minutes to generate and arrive after signup. The delay is intentional, the code is generated in the background and emailed once ready.
✓ If 60 minutes has passed
Most common cause is the email landing in spam, junk, or promotions. Try the following:
Search your inbox for "Koh" to surface anything that might have been filtered.
Check spam, junk, and promotions folders. Email filters sometimes catch new-sender promotions.
Gmail users, check the Promotions tab. Welcome emails often land there by default.
Who can use a welcome code?
Welcome codes are for new Koh customers only. If you've never signed up for updates or placed an order before, you're eligible.
If you've previously signed up to the newsletter, placed an order, or used another welcome offer, the system won't issue a new code, this is why some customers don't see one in their account or inbox after signing up. If you think this has happened in error, contact our team and we'll investigate.
Most-certified product in the Koh range. Apply your welcome code at checkout.
Koh Perks · earn points on every order
Beyond your welcome code: earn points on every purchase, refer a friend, and redeem for discounts on future orders.
Welcome codes, Koh Perks, bundle discounts, subscriptions, and more. All in one place.
Last reviewed: May 2026
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