Why was an order created on my account overnight?Updated 2 hours ago

TL;DR: Orders created around midnight usually come from your Subscribe & Save plan renewing. We process them overnight so your order is ready for the warehouse first thing in the morning. Subscribe & Save is optional and can be paused or cancelled anytime through ROS-E or your account portal.

Why orders are created at midnight

Our subscription system runs overnight so that standing orders are ready to go when the warehouse opens. By processing renewals just after midnight, we can send accurate order data to the warehouse team first thing in the morning. This means your order enters the fulfilment queue without delay.

Subscribe & Save is optional

Subscribe & Save is designed to make life easier, but it’s entirely up to you. You can skip, pause, change, or cancel your plan at any time.

How to manage your subscription

• Ask ROS-E (our digital assistant) to pause, skip, or cancel for you.
• Or log into your subscription portal to make changes directly.

What you can do in the portal

• See what’s in your subscription
• Check the next renewal date
• Adjust frequency, skip, or cancel upcoming deliveries