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Auto Refills | Subscription

What exactly is Auto Refills?

Auto Refills is our super convenient subscription programme so you never run out of Koh...

How do Auto Refills work?

Choose your Auto Refill product(s) and select the quantity (either in our convenient pre ...

Can I pause or skip an Auto Refill delivery?

Yes, of course you can. If you are going away, or haven't been cleaning as much as expected, then you can simply pause or skip your next Auto Refill. Simply click this link: Manage my Auto Refills

What are the benefits of Subscribing to Auto Refills?

Save money as you can lock in 20% of Auto Refill singles and 30% of Auto Refill Bundles. Enjoy the convenience of Koh delivered to your door when you want it with flexible options that suit your needs. Find out more here

What frequency should I choose for my Auto Refills?

In our opinion it’s always better to have a little extra Koh on hand so you don’t get caught with an empty cupboard at cleaning time!. We’ve done the thinking for you with our Auto Refill Bundles that have been designed for 3 months of cleaning (regu

Can I choose different frequencies for my auto-refill products?

We know you may use some products more quickly than others. You can set different frequencies for your Auto Refill singles order. (Please note all products in Auto Refill Bundles will arrive at the same time).

How do I update my credit card details? (Auto Refills)

You can manage it in your Auto Refills portal

How do I access my Auto Refill subscription settings?

To access your Auto Refill portal, click here. Otherwise, you can access it via your Koh account. You can log in to your account by clicking “Account” on the mobile menu or the Account icon in the top right on a computer. (below). Then select "Subscr

How do I make changes to my Koh Auto Refill subscription?

To make any changes to your Auto Refill subscription, log into your account and select ‘Subscriptions" or click here to login to your Auto Refill portal. You can then:. 1. Add a product The Auto Refill page will present items that you can add as one

How much does Auto Refill shipping cost?

Auto Refill shipping follows the same costs as our regular orders. We offer free delivery on orders over $99. For orders less than $99, our rates are $9.95 for Metro and $11.95 for Regional postcodes.

What do I do if I need more Koh products before my next Auto Refill order?

If you’re running low on any of your products, you can log into your account and select “Send Now” for your next Auto Refill subscription order. If you don’t need all of your products, select “Manage this subscription” under the product(s) you want t

How do I update my details for my Auto Refill subscription?

To update your addresses or payment information, log into your account, and select “Subscriptions”. Once you are in the Auto Refills Portal, on the right side of the page select “Address & payment details” you will be able to update your shipping, an

Will I get a reminder email before my next Auto Refills order is shipped?

Yes, you will receive a reminder email 3 days before your Auto Refills order is processed and shipped.

If I sign up for Auto Refills, will it renew automatically?

Yes, your subscription will renew automatically at the frequency of your choosing. You will be reminded 3 days before it is processed so you can add anything else you may need. If you want to modify your order, you can change its shipping date or ful

Do I have to sign up for a Koh Auto Refills subscription?

No! All of our products are available as one-time options, and an Auto Refills subscription is not a requirement to purchase our products.

When is my card charged for Auto Refills?

For all Koh orders, your card will be charged when the order is processed (depending on your bank this could be straight away or within a day). Auto Refills are processed on the day that they’re scheduled to ship. You can view your next scheduled shi

Can I gift a Koh Auto Refill subscription to a friend?

While we don't have a formal gifting option at this time, you can set up an Auto Refills subscription using the recipient's email and shipping address, but use your credit card information.

Can I apply a gift card to my next Auto Refills order?

No, at this time you cannot apply a gift card to your Auto Refill purchases.

I have more questions about my Auto Refills subscription

Can’t find what you’re looking for? Shoot us a note via our Help Centre and we’ll get back to you ASAP!